Reviews
Prompt courteous service.
Prompt courteous service. Provided timely transportation back home and pickup at home when service was completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ronn, thank you for your kind words! We're glad to hear that you had a positive experience with our transportation service. We always strive to provide prompt and courteous service to our customers. If you have any other feedback or need assistance in the future, feel free to reach out. Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
Brought.
Brought.my Camaro in for oil change and everything checked out. Ryan was helpful and I felt like he was on top of things.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paulette, thank you for your kind review! We're glad to hear that your Camaro's oil change went smoothly and that Ryan provided helpful service. We always strive to stay on top of things for our customers. If you have any other questions or need assistance in the future, feel free to reach out. Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
We worked with Moe to purchase our new Tahoe.
We worked with Moe to purchase our new Tahoe. He made the process incredibly easy! He was helpful and took really great care of us. We would definitely recommend Earnhardt Chevrolet and and Moe to anyone looking to purchase a Chevy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new Tahoe and welcome to the family! We're so happy to see Moe took care of you from start to finish and you drove home satisfied. We hope you're loving your new SUV thus far and we can't wait to see you here at your first service visit. Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
Mo my salesman was great to work with, fast and down to
Mo my salesman was great to work with, fast and down to business with. The finance manager was also great and took care of business. One of my best dealerships I have ever worked with. Thank you Go D-Backs!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's a team effort here and we're so happy to see our team did a great job to provide you with the 5-star car-buying experience you deserved. Congrats on your new ride and Go DBacks! Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
I dealt with Holly and she was great!
I dealt with Holly and she was great!! She was very professional and very helpful!! Would highly recommend having her help anyone!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Holly is great and very helpful!!
Holly is awesome and it's no surprise that she took great care of you. We'll be sure to share this 5-star review with her and we can't wait to see you here at your next visit. Hope all is well. Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
Great dealership!
Great dealership! I worked with Moe who not only got me the best price in the East Valley, he also made the car buying experience quick and enjoyable. Highly recommend Earnhardt Chevrolet.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love to hear Moe ensured you found and awesome new car at an awesome value! Welcome to the family! Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
Needed a new key and fob.
Needed a new key and fob. Purchased both at the dealership. Made an appointment to have the fob programmed for my vehicle, however when the key was cut they did not mentioned that I also needed to have the key programmed. The person I spoke with on the phone from the service dept when I scheduled my appt was abrupt with me. I felt like I was inconveniencing him. Holly was great. She greeted me when I dropped off my vehicle and was very pleasant. She explained everything to me and made me feel at ease leaving my vehicle there. When I picked up my vehicle Holly was there to greet me again. She stayed with me and made sure my key and fob both worked to my satisfaction. All in all it was a good experience and I am very satisfied.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Katie, We're happy that Holly made sure you received the 5-star service that you deserve. We're disappointed the same can't be said about your interaction on the phone with a member of our team. We appreciate you bringing this to our attention and we'll be sure to address this. We hope that your GMC is treating you well and should you ever need anything, please don't hesitate to let us or Holly know. You're family. Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
I asked for a quote for a 3500hd crew cab.
I asked for a quote for a 3500hd crew cab. I set a appointment however, Billy was busy with another customer. His partner Josh stepped in to help. When it came down to negotiations Josh ask me where I wanted to be and I told him the amount. Nick his boss came over and did not know what me and Josh and I talked about. So, Josh came over to explain where I wanted to be. Nick stated he had already deducted the alot and OTD price was 84k plus. I stated that was too much and wanted to be near 75K. Nick then stated 6,100 is taxes and and would removed another 889.00 if I take the truck today. I replied can you sell me the truck for 75K? Nick replied NO! Then thank you for you offer and walked out. I had a trade in value and money to put down. But Nick was no willing to negotiate from 84K. No that is what is call customer service. Nick probably has the highest rating for selling vehicles and Earnhardt Cheverolet in Tempe. I will never return will let everyone in my circle know how awful they really are at customer service. Earnhardt should change their saying to "Nothing But Balonne."
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are disappointed that we were unable to come to terms on this truck and we appreciate the opportunity to earn your business. Unfortunately, we weren't able to get you into this truck for $9k less than what you were initially quoted. We wish you the best of luck on your continued search and should you like to discuss your experience in further detail, please feel free to contact me. Regards, Jason Gourd General Manager jason.gourd@earnhardt.com
Jason helped me with my 2024 Silverado.
Jason helped me with my 2024 Silverado. Very knowledgeable. There is so much technology in these new vehicles and he was patient with my questions and very helpful in my understanding of its features.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new Silverado! We're so happy to see Jason did a great job showing you all that it offers. Should you have any other questions about anything, please don't hesitate to let us or Jason know. You're family. Regards, Jason Gourd General Manager Jason.Gourd@earnhardt.com
First and last time to this dealership
Poor communication, took 8 days to get my car back, car returned filthy dirty after dropped off clean and detailed. Manager would not return phone calls. Terrible experience. Will never go back
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, This is extremely discouraging to read, as we must be providing much better service and communication. When you have an opportunity, I'd like to learn much more about these concerns, as your feedback helps us improve as a dealership. Please contact me at your convenience. I hope to hear from you. Regards, Nick Walag Service Director nicholas.walag@earnhardt.com