Reviews
Do not order a Truck from this dealership. I ordered a...
Do not order a Truck from this dealership. I ordered a Truck from Ben Brown in March 2020 and agreed on pricing. Once the Truck arrived at the old Chevy Dealership Henry Brown had just sold I contacted Ben Brown and he said he would get it brought to Chandler. I received no response from Ben so I contacted the Chevy dealer who said that i must now buy the Truck from them with their pricing. So I did pay their price to get my Truck I had been waiting for for 6 months. Henry brown did contact me and did say he was sorry and would take care of the pricing difference. He said Ben would contact me. Three weeks later I when into Brown GMC and spoke with Henry Brown about what he said, he had Ben take me to his office to work it out. After ben leaving the office and not retuning I went looking for him and found him in another office. ben said he would call me the next day. It never happened. So if you want to get treated better and feel good about buying you new Truck go somewhere else to buy!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact us at your earliest convenience.
Call me Ben has my number
I used the internet to inquire and I was contacted by...
I used the internet to inquire and I was contacted by Butch who answered questions and help me get the deal set up. We were able to get it set up and after a few service items that were addressed we were on our way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to hear that Butch provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Very pleasant truck buying experience. Great sales and...
Very pleasant truck buying experience. Great sales and finance department. No pressure to purchase, best truck selection at great prices. Originally went in to buy used but made a better deal on new.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for sharing your experience with us! We're happy to hear it went well working with Dwayne and Joe and hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Raul in Service rocks! He's knowledgeable,...
Raul in Service rocks! He's knowledgeable, straightforward and professional. He obviously knows what his job is and does it very well. Thanks, Raul! I'll be returning for service here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Raul has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Persistent salesman who worked to get me the best deal an...
Persistent salesman who worked to get me the best deal an even deal than I expected Overall pleased with his help in working my deal Helped all along the way. Best experience yet in buying a car was only in dealership about 20 minutes great time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review, Michael. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Without exception, every single interaction I have had...
Without exception, every single interaction I have had through two vehicle purchases has been outstanding! That includes maintenance services for both vehicles and the finance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Ben Brown and his team are fantastic.
Ben Brown and his team are fantastic. It’s always a easy process buying a truck from Ben. Also Heidi Burns in service is the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
I bought a car 9/29 and Nick Cavallierro was the one who...
I bought a car 9/29 and Nick Cavallierro was the one who submitted my finsl financing. He was very curtious and helped me with all my questions. Another review was written about him that was really bad. This was the deal I was part of and the words written about him were totally false and lies. He is a good person and didn't deserve this....he was there for me 100% when I needed him. Thanks Nick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that Nick had the opportunity to work with you, and that he could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
He is a crooked deceitful self-absorbed blood sucker that...
He is a crooked deceitful self-absorbed blood sucker that will RUIN your credit on his greedy behalf. DO NOT BUY FROM HIM! You will regret it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we would like to learn more so we can look into this issue. If you would be willing to reach out to us directly, we'd love the opportunity to discuss your visit in greater detail and address your concerns.
After many attempts to contact Henry Brown GMC, no returned calls or emails. Please email me- Lachemann@outlook.com. 10/29 still no response via email or call.
Nice people. Good selection. Competitive pricing....
Nice people. Good selection. Competitive pricing. Brandon did a good job. All is well. Highly recommend Brown Buick GMC Convenient location right off the highway
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that Brandon provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!