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Sanderson Ford

(275 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (623) 270-7488 (623) 270-7488
Used (623) 600-7558 (623) 600-7558
Service (623) 270-7742 (623) 270-7742

Reviews

(275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sanderson Ford from DealerRater.

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We waited 2.

We waited 2.5 hours for "The Works" service (oil change, tire rotation, plus checks of fluids, brakes, etc.). We also had a scheduled appointment for repairing warranty-covered squeaky brakes. Their computers were down, so they could not check for regular 30K mile service. A rookie Ford mechanic should know by heart what are routine services at various mileage. There was no communication from the service writer even though we kept asking for updates. There are many other Ford dealerships to choose from in the greater Phoenix area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We had a great car buying experience!

We had a great car buying experience! Hector was very professional and helpful. So glad we returned to Sanderson Ford and look forward to a new adventure in our Jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joe Powell was an awsome salesman!

Joe Powell was an awsome salesman! Answered our questions, was a pleasure to work with. I will be recommending Joe to all my friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I loved everything about my experience at Sanderson Ford.

I loved everything about my experience at Sanderson Ford. Ryan my sales guy was awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very happy with our experience at Sanderson buying my son

Very happy with our experience at Sanderson buying my son a Mustang. Ryan McDermott was great- knowledgeable and not pushy and didn’t pressure us at all. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sanderson Ford went above and beyond to get me into my

Sanderson Ford went above and beyond to get me into my dream truck. The selflessness of all of their employees involved was phenomenal and truly made me feel like I wasn’t just another customer but part of their team. Big shoutout to Zach for his patience and commitment to get me into my dream truck. Thanks to the Sanderson Team for a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great personal service and attention to detail.

Great personal service and attention to detail. Overall a positive and pleasurable experience. Highly appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was helpful.

Everyone was helpful. No body was pushy or space invading. I set my vehicle search online and was pre-approved before I even got to the dealership—which really helped. Overall good experience. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The worst experience yet.

The worst experience yet. We agreed on the price/deal. They delivered the car themselves to my home. Next morning, they called and said they cannot honor the deal because they did not know Ford changed the residual value on the lease contracts. And they came to my house the next morning and took the car back. TRULY THE WORST EXPERIENCE WITH A CAR DEALERSHIP EVER.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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The worst experience yet.

The worst experience yet. We agreed on the price/deal. They delivered the car themselves to my home. Next morning, they called and said they cannot honor the deal because they did not know Ford changed the residual value on the lease contracts. And they came to my house the next morning and took the car back. TRULY THE WORST EXPERIENCE WITH A CAR DEALERSHIP EVER.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.