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AutoNation Ford Scottsdale

(2,196 reviews)
Visit AutoNation Ford Scottsdale
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
New (877) 737-8702 (877) 737-8702
Used (877) 846-3679 (877) 846-3679
Service (877) 821-8745 (877) 821-8745

Reviews

(2,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Scottsdale from DealerRater.

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Bronco Girl

Love my new 2023 Black Bronco Adele & the Ford Team was fabulous ??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Great Service!

Everyone was very friendly and kept us informed during process. Quick service appointment. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Scottsdale and we hope to be of service again in the future.

Service

Kevin M is a great service provider knowledgeable and efficient. Take care of his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gary, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

podgelena@aol.com

Brought my car in as the trunk was not working properly and I needed a new key and electronic fob. Girl at check in was most helpful and although the replacement key was not available they have ordered one for me. A good service. Only negative was the price of the new key and fob that was super expensive, in my opinion. Overall service was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we appreciate you taking the time to leave us a response, Francesca! If you need more help, our team is available to talk -- safe travels!

Brought my car in as the trunk was not working properly

Brought my car in as the trunk was not working properly and I needed a new key and electronic fob. Girl at check in was most helpful and although the replacement key was not available they have ordered one for me. A good service. Only negative was the price of the new key and fob that was super expensive, in my opinion. Overall service was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

EASY PURCHASE AT AUTONATION FORD SCOTTSDALE

Excellent sales man Steven. He was professional, knowledgeable and went out of his way to take care of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, We are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!

We purchased the truck from you and continue to service

We purchased the truck from you and continue to service it with you. Kevin is one of the best advisors you employ.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

I have always used the Autonation Ford in Scottsdale for

I have always used the Autonation Ford in Scottsdale for servicing my vehicle since purchasing my vehicle there. Each time the service was done well, and they were great about communication. This time I had Tiffany, she was very helpful and was great about all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Scottsdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Brand used f150

Had a great experience with auto nation ford. I was looking for a used truck and I found one. Was easy process of buying a truck super fast and they knew what they were doing. Communication was on point

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Worst used car purchase ever in 50 years

Dealership put me in danger by not doing water test on tire that went flat after test drive. Two tires with 26,000 miles should be replaced, not one (industry standard). GM returned my call, but left a call back number with no voicemail or he blocked my number. Called five times over 3 days; left message with staff and never heard from him. They pushed their credit app throughout the day even though I had been preapproved by another lender at a better interest rate. They said it was the only form they had to gather all of the information. I didn?t think that was true and only provided name, address, phone number. Crossed out the rest. They did not reflect my $3100.00 payment of fees and added back $1400.00 in fees that were already paid. I am a white senior citizen woman. I doubt any of this would have occurred (and still ongoing) if I were a man. DO NOT SHOP AT THIS DISHONEST DEALERSHIP. Maybe posting this review will prompt them to return my calls.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are deeply disappointed by your experience at AutoNation Ford Scottsdale. Ciccina Cicolello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.