Reviews
Gawd Awful Experience with ZERO Communication
Too bad negative stars aren't an option with crap of a dealership. So my son goes in to buy a car, needs a co-signer and they ask if I would be able to. I applied that evening and NEVER heard back, not from the sales person, the sales manager (Ya Daniel McCoy, you know who you are!). A few days go by still nothing so my son says lets go in, we go back and sit politely in a cubicle waiting for the sales person to do something, anything. No one shows so after 20 minutes we leave. The worst experience a person can have is incompetence and negligent employees! This dealership has both, I can't blame the sales people as they just have to deal with it or move on I guess. Well Peoria Ford got our business and loved our money! Run, don't walk from this dealership. VW should know how bad this place is, after all it is their product that is (or isn't being sold there).
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for the candid feedback on your experience with my staff at Camelback. It is unfortunate that you feel your visits to our dealership were unpleasant and negligent. Throughout each visit we stated that we were at the mercy of the banks, and did not have clear answers to give you. We would have been happy to sell you and your son a vehicle, unfortunately, it was not possible. We are happy to hear you found a vehicle that worked for him.
Best dealership experience ever
Everything was very relaxed from the start. I knew the car I wanted, and they worked with me on a deal without any of the shady tactics I’ve experienced with other dealers in the past. The price we agreed to was the price when I signed the final contract. Kory, Van, Tu and Tully were really friendly and professional throughout the process. Next time I’m in the market, I’ll definitely reach out to see if they have something I’m interested in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there! Thank you so much for taking the time to provide such wonderful feedback about Kory, Van, Tu, and Tully. We are pleased that you felt at ease, and experienced such great service from Kory, and the team. Your experience, is exactly what we strive for every day, and with every customer. Thanks again, and we Welcome you to the Camelback family!
Great Experience
Van made our purchasing experience super simple and helped answer any questions we had along the way. He helped us find the right car that met our needs and made us a fair offer for it. Thanks again, -Stoll Family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there! Thank you so much for taking the time to provide such wonderful feedback about Van, and the team. Our goal, is to take the time to find out exactly what you are looking for, and make the process enjoyable along the way. We are pleased that you had such a great experience purchasing a vehicle from us, and were taken such great care of. Thanks again, and we Welcome you to the Camelback family!
Lacks all integrity!!!
After several visits and emails exchanged a price was agreed upon in writing for a new Subaru. We filled out all paperwork online, made appt. to come in to finalize sale. We were told to fill out paperwork again, showed additional vehicles, and given completely different price than what we had in writing. After keeping us for hours, they refused to honor the offer. What a SCAM!!!! This is a dealership lacking in integrity that I would caution you to think before doing business with.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
On behalf of the team here at Camelback Subaru, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the switching of vehicles (as the original vehicle had sold) is understandable. I appreciate the time you took to provide more insight into what happened, so that we can do our best to prevent it from happening again.
Amazingly easy!
Dennis and tu were extremely helpful and answered every question i had about my car. Dennis showed me all the features my car had and even helped me set them all up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Hi, there! Thank you so much for taking the time to provide such wonderful feedback about Dennis and Tu. Our goal, is to take the time to find out exactly what you are looking for, and to make the process enjoyable along the way. We are pleased that your experience was amazing, and that you were taken such great care of by the team. Thanks again, and we Welcome you to the Camelback family!
Excellent Work Environment
The service department has been nothing but courteous and excellent to me since I began using them six years ago. The mechanics and front office staff are polite, take the time to explain which procedures they feel are necessary and why, and are very respectful if you elect to do a service yourself. For example, they noted that the air cabin filter and air intake filter were dirty, and I told them I'd take care of it to save labor costs. They aren't pushy selling services. The work environment is excellent. They have free coffee and donuts, popcorn, and the wifi is fast. I've never been bothered by a sales associate as a service customer. I've gotten many hours of work done in their waiting area. I don't believe in trading cars in until they stop running, but when I need to buy another car I will absolutely do it here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there! Thank you so much for taking the time to provide such wonderful feedback about our Service Department. We strive every day, and with every customer, to make the experience just like you described. We value you as a customer, and pleased that you were taken such great care of. We look forward to your next visit! Thanks again!
Bought a VW Atlas
Great buy and they had lots of patience dealing with my wife all all great customer service and no rushing into deals nice and clean when it comes to car delivery
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there! Thank you so much for taking the time to provide such wonderful feedback about Dennis and the team. Here at Camelback Volkswagen, our goal is to take the time to find out exactly what you are looking for, and make the process enjoyable. We are pleased that you were taken such great care of! Happy driving in your Volkswagen Atlas. Thanks again, and we Welcome you to the Camelback family!
2019 Tiguan
Van and Kory were very knowledgeable and helpful with my search and purchase. They took the time to find what I was looking for and explain all the features. I will definitely recommend Camelback Volkswagen/Subaru to anyone I know looking to buy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi There! Thank you so much for taking the time to provide such wonderful feedback about Van, Kory and the team. Here at Camelback VW/Subaru, our goal is to take the time to find out exactly what you are looking for, and to make the process enjoyable along the way. We are pleased to hear that Kory and Van took such great care of you, and were able to find the vehicle that you were looking for. We value and appreciate you! Thank you for referring us to anyone you know, that may be in the market for a vehicle. Thanks again, and we Welcome you to the Camelback family!
Hi there! Thank you so much for taking the time to provide such wonderful feedback about Van, Kory and the team. Here at Camelback Volkswagen/Subaru, our goal is to take the time to find out exactly what you are looking for, and to make the process enjoyable along the way. It's so great to hear that you had a great experience with us and will recommend us to anyone you know, looking for a vehicle. Thanks again, and welcome to the Camelback Family!
Great dealer to deal with
Easiest car deal I've ever done and salesman Todd Mitteness made this deal happen to my likeness. Great Dealership!!!! I would buy from Todd again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there! Thank you so much for taking the time to provide such wonderful feedback about Todd and the team. We strive every day, and with every customer to make the experience just like you described. We are pleased to hear that you were taken such great care of. Thanks again, and we Welcome you to the Camelback family!
Very smooth and informative
This was a great experience and I'd recommend anyone to work with Kris at Camelback Subaru! We are extremely happy with our lease and are beyond happy with the way Kris lead us through the process!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car