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Outten Chrysler Jeep Dodge RAM Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (490 reviews)
Sales hours: 9:00am to 8:30pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:30pm 7:30am–7:00pm
Tuesday 9:00am–8:30pm 7:30am–7:00pm
Wednesday 9:00am–8:30pm 7:30am–7:00pm
Thursday 9:00am–8:30pm 7:30am–5:00pm
Friday 9:00am–8:30pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (490 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Outten Chrysler Jeep Dodge RAM Inc. from DealerRater.

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Happy 10

Like always great from start to end. Always very helpful, the staff always smiling.. I own a jeep 2nd jeep I bought from outten, very pleased with them both. Service is usually quick to get my car back to me. As you know duck's go with jeeps now, I was ducked by one of the service people, very happy moment for me, I gave him a hug. Great dealership!!! 10

Happy 10

Like always great from start to end. Always very helpful, the staff always smiling.. I own a jeep 2nd jeep I bought from outten, very pleased with them both. Service is usually quick to get my car back to me. As you know duck's go with jeeps now, I was ducked by one of the service people, very happy moment for me, I gave him a hug. Great dealership!!! 10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service will try and Nickel and Dime you!

We purchased vehicles from Outten for decades, but NEVER AGAIN! We had an incident with the fuel system on our diesel truck. We had the truck towed to Outten. They said that it wouldn't start and would cost $11k to repair. They refused to drop the tank and try blowing it out and change the filters. They said everything needed to be replaced. They also didn't give us any paperwork that indicated what needed to be done with codes, but indicated that all 5 of the 6 fuel injectors were clogged and that the pumps need to be changed out (which ones was on recall). After calling around for second opinions, we had to towed the truck to a diesel garage. They had it running within seconds and blew out fuel system, cleaned the tank and changed the filters multiple times, charging us 10 times less than what Outten wanted. We were also informed that several other trucks were towed out of there the same week all going to other garages. In addition, when the truck was picked up, they were rude and cold. Defiantly, will NOT return!!!

Service will try and Nickel and Dime you!

We purchased vehicles from Outten for decades, but NEVER AGAIN! We had an incident with the fuel system on our diesel truck. We had the truck towed to Outten. They said that it wouldn't start and would cost $11k to repair. They refused to drop the tank and try blowing it out and change the filters. They said everything needed to be replaced. They also didn't give us any paperwork that indicated what needed to be done with codes, but indicated that all 5 of the 6 fuel injectors were clogged and that the pumps need to be changed out (which ones was on recall). After calling around for second opinions, we had to towed the truck to a diesel garage. They had it running within seconds and blew out fuel system, cleaned the tank and changed the filters multiple times, charging us 10 times less than what Outten wanted. We were also informed that several other trucks were towed out of there the same week all going to other garages. In addition, when the truck was picked up, they were rude and cold. Defiantly, will NOT return!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Frankie and Luis were awesome!!! They made the whole...

Frankie and Luis were awesome!!! They made the whole experience enjoyable. No haggling, no back snd forth. Told them what I was currently paying, they gave me a lower payment!!! Will be a repeat customer and will refer my friends!!

Frankie and Luis were awesome!!! They made the whole...

Frankie and Luis were awesome!!! They made the whole experience enjoyable. No haggling, no back snd forth. Told them what I was currently paying, they gave me a lower payment!!! Will be a repeat customer and will refer my friends!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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My wife and I were not 100% sure we wanted to purchase...

My wife and I were not 100% sure we wanted to purchase the Jeep Cherokee, but after Bruno explained all the features and all the after sale help we would get we knew this was our vehicle.

My wife and I were not 100% sure we wanted to purchase...

My wife and I were not 100% sure we wanted to purchase the Jeep Cherokee, but after Bruno explained all the features and all the after sale help we would get we knew this was our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Called in for information on buying a new Dodge Durango....

Called in for information on buying a new Dodge Durango. I was on the edge but the information and helpfulness Micheal provided me definitely sold me on this vehicle. I will definitely be buying one soon.

Called in for information on buying a new Dodge Durango....

Called in for information on buying a new Dodge Durango. I was on the edge but the information and helpfulness Micheal provided me definitely sold me on this vehicle. I will definitely be buying one soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star rating and the great review!

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I had purchased 2 new vehicles from Luis and each time he...

I had purchased 2 new vehicles from Luis and each time he was helpful in getting me what I wanted! He is professional and highly recommended to everyone I talk to about outten!

I had purchased 2 new vehicles from Luis and each time he...

I had purchased 2 new vehicles from Luis and each time he was helpful in getting me what I wanted! He is professional and highly recommended to everyone I talk to about outten!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star rating and the great review, we appreciate it! We thank you for your continued business!

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Amanda Schlegel is a great sales person. She was totally...

Amanda Schlegel is a great sales person. She was totally accommodating through the lease process of my 2021 Dodge Ram pickup. Highly recommend her to anyone in the vehicle market place. Thanks Amanda!

Amanda Schlegel is a great sales person. She was totally...

Amanda Schlegel is a great sales person. She was totally accommodating through the lease process of my 2021 Dodge Ram pickup. Highly recommend her to anyone in the vehicle market place. Thanks Amanda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star rating and the great review!

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Working with Amanda Schlegel was amazing! She was able to...

Working with Amanda Schlegel was amazing! She was able to help me find a car I love and am obsessed over. Not only was she dedicated and worked at a pace where I could understand the information and was able to feel like no time was wasted. She was easy to communicate and work with. She also made the whole buying a car process so much easier than I could have imagined!

Working with Amanda Schlegel was amazing! She was able to...

Working with Amanda Schlegel was amazing! She was able to help me find a car I love and am obsessed over. Not only was she dedicated and worked at a pace where I could understand the information and was able to feel like no time was wasted. She was easy to communicate and work with. She also made the whole buying a car process so much easier than I could have imagined!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star rating and the great review! We are happy to hear you had a positive car buying experience working with Amanda.

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Got my suv about a year ago. Needed to upgrade and wasent...

Got my suv about a year ago. Needed to upgrade and wasent sure we could do it but Cameron weeks and his team at outten jeep made it possible and love my car! Even if your not sure take sometime to check them out! Highly recommended!

Got my suv about a year ago. Needed to upgrade and wasent...

Got my suv about a year ago. Needed to upgrade and wasent sure we could do it but Cameron weeks and his team at outten jeep made it possible and love my car! Even if your not sure take sometime to check them out! Highly recommended!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star rating and the great review!

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My husband and I bought 2020 Ram Truck Our salesman Mike...

My husband and I bought 2020 Ram Truck Our salesman Mike Gratzinge was amazing He went above and beyond to help us and explain ever detail with the truck ! Very friendly knowledgeable salesman Thanks again Mike !

My husband and I bought 2020 Ram Truck Our salesman Mike...

My husband and I bought 2020 Ram Truck Our salesman Mike Gratzinge was amazing He went above and beyond to help us and explain ever detail with the truck ! Very friendly knowledgeable salesman Thanks again Mike !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us your feedback about your experience at our dealership. We are happy to hear you had a positive buying experience working with Mike and that you felt he went above and beyond for you. We hope you are enjoying your new truck!!

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