John Kennedy Mazda Pottstown

Do not go to any John Kennedy Mazda. They do not work with you regarding trading in on a lease for a new purchase. We were told they have so many used CX5 that they wont work with you in getting a fair price on our trade in leased car. After leading from either Pottstown or Conshohocken there is no customer loyalty from them. Was told they would work with us but in the end they wont work with you, they will work with you if it is beneficial for them only.

Do not buy your car from a John Kennedy dealership. Their sales manager, Michael Armstrong, is a liar, raised his voice to my girlfriend and myself, and even took off his mask while we were in the same confined room as him. This kind of unprofessionalism and neglect to our lives is incredibly disrespectful. The other (non-John Kennedy) Mazda dealerships in the area offer significantly better prices and better customer service. Don't waste your time. TLDR version of my story (too long to post here) - Requested an out the door price for a car. Were provided a number. Double checked that number and verbatim said "This is the out the door price, right? Taxes, fees, etc all included?" Came back the next day to buy the car at the agreed upon price and verified one more time on the price and details. Went into financing to do paperwork. After 2 hours, we are about the sign the final piece of paper when I notice a number that is $5,500 higher than what we agreed upon. Sales manager came in and raised his voice that it is the number we agreed upon and we are wrong, even condescending us. Takes off his mask while in the same, closed door, small office space and continued to raise his voice. We walked out on the deal and bought our car from a different dealership. Second dealership was much more professional and valued our health and wellbeing. I highly advise against anyone from buying a car here. Their sales manager is a liar, he is disrespectful, and he has no regard for your wellbeing as he took off his mask while raising his voice in a confined indoor area. While I can't say how their service department is, I wouldn't take my chances.

Nice place, but they were a little slow to respond to my inquiring, I sent them an inquiring about mid day for a car then left for the dealership on my way home from work with no response. Maybe its unrealistic to expect a reply in hours and not a day, but I was hoping to hear back sooner. Turns out we couldn't come to agreement on the car price and my trade in. I ended up buy a nicer car at another dealership for less money but I would try them again in the future.

Called about a pre-owned vehicle on the web site, went to look at it only to be told it was sold a week ago! Then they tried to sell me a new vehicle that was not even close to my needs! Poor inventory management!

I was treated with courtesy & professionalism by both the salesman & the GM. My overall opinion of the dealership is great-I would recommend family and friends to go there to purchase their vehicle. I would also go back to purchase another vehicle. My salesman was flexible and showed interested in MY needs and wants. This dealership catered to any questions that would arise in the near future. Mazda service advisor have my up-most respect because they get the job done without any hesitation.I wish they would have more drink options in the waiting area.

We recently purchased a certified Mazda 6 from John Kennedy Mazda and could not be happier. Rich was the greatest salesman, not pushy, just happy to do it our way. Tom the used car manager helped us with our purchase, he showed us how certification was the best way for a preowned vehicle. We thank John Kennedy for our pleasurable experience!

I?m writing to express my deep displeasure with my Mazda3 and John Kennedy Mazda in Limerick Pa due to their clearly unscrupulous business practices. I purchased my Mazda 3 because of its excellent quality and consumer satisfaction ratings. When I purchase the car I assumed it consisted of genuine Mazda quality parts. To my dismay, I have discovered this is not the case with my automobile. My leather seats are not genuine Mazda grade as they were purchased and installed by a 3rd party not at my request. Apparently another customer backed out of a deal?.if only I had been so wise. That?s all fine and good, however the seats have developed strange ?burn? marks from what I assume is caused by sunlight. I freely admit the car is used in the outdoors the majority of the time. I point this out because the brain trust at John Kennedy is blaming its outdoor use and parking in the sun as the source of the problem. In 2012, they replaced the two rear headrest covers after suffering the same fate as stated above. It was admitted the material must have had a defect. Presently, the rear seat is showing the same ?burning? and they will not address the issue because of the car being 6 years old and the expense. This is not a warranty or wear and tear issue as the front seat has worn to the point I find it embarrassing. I understand sometimes we don?t get what we expect, but this is a travesty. I?m not sure what can be done, but I would like to remedy the situation. My family and friends have purchased several cars from John Kennedy Mazda and I assure you that mistake will not happen again. I don?t believe Mazda recommends not parking the car in the sun for it will burn your leather. I have never heard of any make of car where the leather burns due to the sun.

i'm very satisfied with the complete car buying experience.nate at kennedy ford in Pottstown,was very helpful.and he answered all my questions,everything the dealership said they would probably give me for my trade in,they did and more .I left the deal very satisfied,and with a truck that I really love,thank you kennedy ford.

The vehicle I inquired about was sold already. Would appreciate if they has updated the listings in a more timely fashion.