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Pacifico Ford

(4,870 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 state dealer award
View 17 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 641-7946 (888) 641-7946
Used (888) 641-7953 (888) 641-7953
Service (866) 376-0708 (866) 376-0708

Inventory

See all 184 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 1999.
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico!
"All roads lead to Pacifico"

Service center

Phone number (866) 376-0708

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Maria Pacifico headshot
Maria Pacifico
Dealer Principal
(24 reviews)
Megan Rdesinski headshot
Megan Rdesinski
Sales Consultant
(24 reviews)
Stephen D'Alessandro headshot
Stephen D'Alessandro
Sales Consultant
(19 reviews)
Yohannes Kiros headshot
Yohannes Kiros
Sales Consultant
(12 reviews)
Keichla Peralta headshot
Keichla Peralta
F&I Admin
(12 reviews)
Maritza Manson headshot
Maritza Manson
Internet Sales Consultant
(9 reviews)
Zachary Randt headshot
Zachary Randt
Sales Consultant
(7 reviews)
Bernard Jones headshot
Bernard Jones
Finance Manager
(463 reviews)
Neal Bauer headshot
Neal Bauer
Sales Manager
(453 reviews)
Christopher Watson headshot
Christopher Watson
Sales Consultant
(327 reviews)
Jorge Agosto headshot
Jorge Agosto
Sales Manager
(320 reviews)
Steven D'Alterio headshot
Steven D'Alterio
Service Advisor
(99 reviews)
Tom Flynn headshot
Tom Flynn
General Manager Pacifico Auto Group
(158 reviews)
Richard Bortner headshot
Richard Bortner
Sales Consultant
(5 reviews)
Georgina Wigand headshot
Georgina Wigand
Sales Administrator
(24 reviews)
Steve Cannon headshot
Steve Cannon
Parts Specialist
(16 reviews)
Fran Cartafalsa headshot
Fran Cartafalsa
Fleet Manager
(7 reviews)
Patrick Byrne headshot
Patrick Byrne
Fleet Consultant
(6 reviews)
Jim Solomon headshot
Jim Solomon
Used Car Manager
(5 reviews)
Layla Rodriguez headshot
Layla Rodriguez
Cashier
(4 reviews)
Rita Carrizo headshot
Rita Carrizo
Customer Service Supervisor
(3 reviews)
Dari Shore headshot
Dari Shore
Marketing Director
(3 reviews)
Jamie Shore headshot
Jamie Shore
Business Development Manager
(3 reviews)
Robert Lee headshot
Robert Lee
Detail Manager
(2 reviews)
Vaughn McDougal headshot
Vaughn McDougal
Sales Consultant
(2 reviews)
Daniel Mucci headshot
Daniel Mucci
Maintenance
(2 reviews)
Kyle Purvis headshot
Kyle Purvis
Internet Sales Consultant
(2 reviews)
Michael Squittieri headshot
Michael Squittieri
Assistant Detail Manager
(2 reviews)
Amber Patterson headshot
Amber Patterson
Title Clerk
(1 review)
Tara Washington headshot
Tara Washington
Assistant Service Advisor
(1 review)
Danielle Bernard headshot
Danielle Bernard
Accounting
Marco Dorazio headshot
Marco Dorazio
Automotive Photographer
Kristin Fullerton headshot
Kristin Fullerton
Controller
Liz Kozak headshot
Liz Kozak
Accounts Receivable
John Krescanko headshot
John Krescanko
Parts Advisor
Bryan Pullin headshot
Bryan Pullin
Body Shop Manager
Connie Roletter headshot
Connie Roletter
Human Resources Manager
Bill Thiel headshot
Bill Thiel
Warranty Administrator
Becki Unruh headshot
Becki Unruh
Accounting

Reviews

(4,870 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pacifico Ford from DealerRater.

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excellent service professional technicians , appreciate

excellent service professional technicians , appreciate that they send customers a detailed video of their work

excellent service professional technicians , appreciate

excellent service professional technicians , appreciate that they send customers a detailed video of their work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The service was very professional and in a timely manner,

The service was very professional and in a timely manner, I am very pleased with the professionalism the staff displays with the service that they all provide.

The service was very professional and in a timely manner,

The service was very professional and in a timely manner, I am very pleased with the professionalism the staff displays with the service that they all provide.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad to hear your valuable feedback, and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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At Pacifico Ford, the staff was friendly and

At Pacifico Ford, the staff was friendly and accommodating. Their KBB process was fast and easy.

At Pacifico Ford, the staff was friendly and

At Pacifico Ford, the staff was friendly and accommodating. Their KBB process was fast and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad to hear your valuable feedback, and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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I had a pleasant experience at Pacifico Ford!

I had a pleasant experience at Pacifico Ford! Mike was awesome and made the whole process smooth and easy, they worked with me coming from 3 hours away and drove home very satisfied in my new Ford!!! Highly recommend this place for your next car!!

I had a pleasant experience at Pacifico Ford!

I had a pleasant experience at Pacifico Ford! Mike was awesome and made the whole process smooth and easy, they worked with me coming from 3 hours away and drove home very satisfied in my new Ford!!! Highly recommend this place for your next car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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Ambers customer service is non existent.

Ambers customer service is non existent. I purchased a vehicle from Pacifico Hyundai while out of town. She told me she would contact me the next day about the titling and plates since it needed to go through my home state. I never once received a call. I waited a couple weeks to give her time and then I began calling her. For three weeks straight after hat, I called every day. I left multiple messages and never once received a call back. She never once answered a call either. Finally, I got a manger involved and he was able to handle the situation and provide me with the information I needed. I can understand having a busy workload and I attempted to be understanding of that, but 5 weeks and not one return call!!? Completely unacceptable.

Ambers customer service is non existent.

Ambers customer service is non existent. I purchased a vehicle from Pacifico Hyundai while out of town. She told me she would contact me the next day about the titling and plates since it needed to go through my home state. I never once received a call. I waited a couple weeks to give her time and then I began calling her. For three weeks straight after hat, I called every day. I left multiple messages and never once received a call back. She never once answered a call either. Finally, I got a manger involved and he was able to handle the situation and provide me with the information I needed. I can understand having a busy workload and I attempted to be understanding of that, but 5 weeks and not one return call!!? Completely unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great people, so supportive and patient and thorough.

Great people, so supportive and patient and thorough. Worked with several people from sales, including Megan and Zak, and I highly recommend this location! Got everything I needed on my own timeline!

Great people, so supportive and patient and thorough.

Great people, so supportive and patient and thorough. Worked with several people from sales, including Megan and Zak, and I highly recommend this location! Got everything I needed on my own timeline!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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Megan was very knowledgeable.

Megan was very knowledgeable. Great experience, thank you everyone at Pacifico Ford. Appreciate everything you have done for me.

Megan was very knowledgeable.

Megan was very knowledgeable. Great experience, thank you everyone at Pacifico Ford. Appreciate everything you have done for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad to hear your valuable feedback, and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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Made an appointment to see a car on a weekend.

Made an appointment to see a car on a weekend. Received message from sales manager that the car is sold when I was 55 min into the drive. Wasted 2 hours of my drive time, gas, tolls. One would think a "big name" dealership ship with a longtime presence would have the courtesy to hold a vehicle when an appointment is made. Thumbs down to pacifico

Made an appointment to see a car on a weekend.

Made an appointment to see a car on a weekend. Received message from sales manager that the car is sold when I was 55 min into the drive. Wasted 2 hours of my drive time, gas, tolls. One would think a "big name" dealership ship with a longtime presence would have the courtesy to hold a vehicle when an appointment is made. Thumbs down to pacifico

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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It was overall a very good experience and Mike was a

It was overall a very good experience and Mike was a great person to work with.

It was overall a very good experience and Mike was a

It was overall a very good experience and Mike was a great person to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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We had a great experience with both Zak and Megan at

We had a great experience with both Zak and Megan at Pacifico Ford. They were able to find the car for us with all the specifications we wanted and had fair pricing. Would recommend to others.

We had a great experience with both Zak and Megan at

We had a great experience with both Zak and Megan at Pacifico Ford. They were able to find the car for us with all the specifications we wanted and had fair pricing. Would recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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