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Faulkner Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (471 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (471 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Buick GMC from DealerRater.

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Great Repairs, Great Customer Service

I recently had my GMC Acadia in for service for routine maintenance and a concern with the rear heat. I was immediately offered a courtesy vehicle so I didn't have to sit and wait for the service to be completed. I received a call that the issue with heat required a part that they wouldn't have until following day. The next day, my car was ready and freshly washed!! Faulkner Trevose is a top-notch dealership, always taking care of their customers to ensure return business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Fast, quick and comfortable customer service area. I recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Review Faulkner Buick GMC Trevose

had to get ride back to dealership from work when i wasn't contacted by shuttle driver... otherwise great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buying process

Our salesman was extremely helpful and certainly knew his product.He helped us find the perfect car for our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent

As usual, great service, courteous and friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding

In and out in 60 minutes. Oil change, tire rotation, top off fluids and car wash. Great job Faulkner!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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always polite, friendly people

Everyone at the dealership that I have ever been in contact with has been nothing short of friendly, professional and helpful. This is my 2nd leased vehicle from your dealership and I would highly recommend anyone to buy or lease a vehicle from you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership

We have never had such a great experience when buying a car! Rick Grissinger was by far the best salesman. He knew every option and button on our Terrain and explained it all. We showed up late on a Friday and thought we'd be rushed but it was the complete opposite. This was our first time at Faulkner and have decided that we will never go to any other dealership. Our rav review made my father in law go to Rick two weeks later and purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent

This was our first time at Faulkner and we were thoroughly impressed. Tim was excellent and wasn't pushy like most car salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great professionalism and dedication

I was in Faulkner to just browse around looking at vehicles. Was not going to buy that day but shopping for different cars. Once I got to looking and the staff there with excellent professionalism was blown away at the new and used selections. Walk away with a car that my wife wanted and truly loves it. She's happy I'm happy we're all happy. Thanks Faulkner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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