Fred Beans Ford of Langhorne

I would have given a lower rating if possible My wife went to Fred Beans service department because her oil was low and could not get the oil cap off The last time it was serviced was at Fred Beans. And not only did she get an oil change, she got brakes, tire rotation, fuel injection service, etc She arrives at Fred Beans and they say she hasn't been there before. WHAT? Explains how the oil cap will not come off Guy from the service department tries, than gets a wrench and gets the cap off. Says he put it back on loosely. WHAT? We need it on correctly, not loosely Ask for a new cap, charge us $32 & change for a new cap. A CAP THAT THEY BROKE ON HER LAST VISIT One last thing. When calling Fred Beans to explain our issue, the guy that answered the phone asked how she knew the oil was low if we couldn't get the cap off. Said, "Used the dip stick". He replied, "that is not the most accurate reading". WHAT? I give Fred Beans service department ZERO Stars

Worst customer service ever. Talked to 5 people and heard 3 different things of what’s wrong with my truck. Not to mention the truck is being serviced for something that what an issue from day one and I’m being charged for it. Fred Beans sold me crap and won’t own up to crap. I bought 2 vehicles there and will never buy one from there again. I will never spend another penny there. Screw Fred Beans and that whole dealership.

bought a 2018 f 150 at the of march for 30k went to trade it in for a 2019 f 150 only put 500 miles on it and they offer me 27k this place is a rip off dont go there save yourself a headache and would not go anymore toward 30 smh the last time i go there

Today we started our orientation for a new ca & KIA was on the list. We chose Fred Beans of Langhorne as they are close to home & we like to support local businesses. We didn't even make it inside, even though it's 90F today! The sales assistant opened the door & stepped out to ask how she could help. The she proceeded to tell us everything she did not have, that 15 cars on back order were already sold. My friend was looking for a smaller, turbo charged car either a new or used KIA, perhaps something else from the used car selection. The sales person was not able to listen long enough to learn our needs. She then walked inside & came out 2 mins later to say she had another appointment! Then we were approached by 2 other Sales Reps as we browed the lot. One was quite frankly rude. When asked about a car he said "how would I know I sell new KIA's" & followed it with a dismissive hand gesture. Perhaps a more appropriate response would have been - one moment, let me get a colleague who deals with our used car inventory. After all, he approached us, we did not approach him with a question! KIA may be a great car, however our experience of the team at Fred Beans is that they do not want to assist or spend any time at all to make a sale that is right & enjoyable for both parties. Our experience is that they are rude & have poor listening, communication skills & low grade understanding on the cars they are selling. My advise would be buy a car from a different dealer

Terrible experience! they will sell you a new truck which you have to wait for 3 months, then it arrives and has dents, scratches and paint on drivers seat so you walk away and don't buy, then they turn around the next day and sell it at full value. Sales person 'Isai" lazy as they come, sneaky too!

The used manager was rude to me because I didn’t want to purchase the vehicle that day. He actually got up and walked away from our conversation. I did return a few days later and bought the vehicle for a price that was agreed upon although they did try to say they never agreed on the price, I had it in writing so they really couldn’t argue to much. The check engine light came on while I was driving home. They tried telling me it was an as is purchase. That didn’t fly. They fixed the feel injector on cylinder four. Check engine light on again 1 month later for egr valve. 405 dollars to me, next day, p0306 misfire in cylinder 6 and the engine feels like it’s going to drop out of the Jeep. I wouldn’t waste my time with these people. I have bought the Jeep from a dealership thinking they would be more honest than s private seller. I was so wrong. Paid 14k and so far have it not even 3 months and it’s been in the garage about a month! With 700 dollars out of pocket!!! Horrible dealer!

I bought a car through FredBeans. I had back and forth conversations with the sales person, who guaranteed me they would not run my credit, as I had a loan from my credit union instead of financing my car through Fredbeans. They ended up running my credit TWICE and then said "we can't fix it". I had my car inspected after the purchase (used car) and the manager agreed to refund me for an issue with my breaks. it took over 7 months to finally have a check in hand as the company never returned my calls, they kept having staffing problems and "Forgot to pass on the information" and since the manager who made the agreement left, they had new and harder standards to get the check in hand. 7 months of emailing and calling for a measly $150, and the new manager claimed "we are providing out best customer service" YIKES. Do not recommend shopping with this company unless you don't care about quality conversations, follow up, truthfulness/trust, or quality control.

They never call you when they make a mistake. Horrible dealership from the top to the bottom. They hide behind the sales people and refuse to return phone calls. Sty away !!!!

Really frustrated with the sales staff, especially Ryan. For two weeks I was very interesting in purchasing a truck and consistently needed to call and email to get noticed. Finally worked out a deal on a truck which was miraculously sold the same day I filled out the online credit application. It was at this point it became clear I was being kept in the dark and on the back burner as they were already in the process of selling the truck. The sales staff completely ignored me and made it a very frustrating experience overall.

Purchased a "Certified" Kia Sportage SX model for approx. $25,000. Because of cosmetic and navigation issues, we were given "We Owe" document promising a can of touch up paint and a "SD" card for the malfunctioning Navigation system for our car. You know the rest. Do not buy a vehicle from this dealership BACKED by a "We Owe" crap... After calling the dealership countless times and speaking with whole bunch of people including the so-called manager, John Dunham and our salesman, Brandon Gainer, we are as of today driving a "certified" vehicle that has no navigation and a small pen size "touch up paint" that will cover 1/4 of all exterior defects. HIGHLY DO NOT RECOMMEND!