Reviews
i am very unhappy with the service department for way I
i am very unhappy with the service department for way I had been treated I took my truck in for wash & other things got a text at 10am letting me know all was done but the wash I called them back at 4pm to see if it is done no answer so I went over to see they said it is getting done now they broke off my shark finn had to order a new one 13 days then I tried to call to see if or when it is coming I got the run around from department to department and put or hold 12 times so I when to the dealership to talk to someone got the service manager he said they need to paint it but it is black just like my truck a few days later I got a call from him offing me a free detail on my truck so I said ok then 10 seconds later he called me back and said if I could not answer the review with all 100% good do not answer it at all so I told him no thanks because I think that all the customers should know how they treat us and i have been trying to talk his manager for 8 days now he has not called me back I left him 7 or 8 messages and again I got run around know one has called me back
i am very unhappy with the service department for way I
i am very unhappy with the service department for way I had been treated I took my truck in for wash & other things got a text at 10am letting me know all was done but the wash I called them back at 4pm to see if it is done no answer so I went over to see they said it is getting done now they broke off my shark finn had to order a new one 13 days then I tried to call to see if or when it is coming I got the run around from department to department and put or hold 12 times so I when to the dealership to talk to someone got the service manager he said they need to paint it but it is black just like my truck a few days later I got a call from him offing me a free detail on my truck so I said ok then 10 seconds later he called me back and said if I could not answer the review with all 100% good do not answer it at all so I told him no thanks because I think that all the customers should know how they treat us and i have been trying to talk his manager for 8 days now he has not called me back I left him 7 or 8 messages and again I got run around know one has called me back
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brought the vehicle in for a vibration shake in the
Brought the vehicle in for a vibration shake in the steering wheel. Was told by the service department that the car needed $5400 worth of repairs including two new calipers, oil pan gasket replacement, two lower control arms along with a crushed brake line none of which would solve the original issue the vehicle was brought in for. After bringing it to another privately own mechanic the left axle needed to be replaced, which was not included in the repairs the dealer told me. After further inspection of the vehicle, none of the above repairs needed to be done. It?s a shame that dealers like this one take advantage of every day Americans.
Brought the vehicle in for a vibration shake in the
Brought the vehicle in for a vibration shake in the steering wheel. Was told by the service department that the car needed $5400 worth of repairs including two new calipers, oil pan gasket replacement, two lower control arms along with a crushed brake line none of which would solve the original issue the vehicle was brought in for. After bringing it to another privately own mechanic the left axle needed to be replaced, which was not included in the repairs the dealer told me. After further inspection of the vehicle, none of the above repairs needed to be done. It?s a shame that dealers like this one take advantage of every day Americans.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (267) 347-1061 and speak to one of our managers so they can assist you. We appreciate your feedback.
Dominic was super!
Dominic was super! He was very attentive but not over-bearing. Also, he even came in on his day off to finalize the sale & waited until I was ready and he opened my door to personally congratulate me & away I went in my 2021 VW!!
Dominic was super!
Dominic was super! He was very attentive but not over-bearing. Also, he even came in on his day off to finalize the sale & waited until I was ready and he opened my door to personally congratulate me & away I went in my 2021 VW!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the amazing review! We’re so glad to hear that Dominic made your experience so positive—his dedication to ensuring you're comfortable and fully satisfied is exactly what we strive for. Congratulations on your 2021 VW! We truly appreciate your feedback and are so happy to have been a part of this exciting moment for you!
Had a 2:30 appointment.
Had a 2:30 appointment. They didn’t take my vehicle in till 3:15 so I was there for a hour and a half for a simple oil change. The woman on the phone who made the appointment was the only friendly person..I felt like I was bothering everyone else like they were doing me a favor.
Had a 2:30 appointment.
Had a 2:30 appointment. They didn’t take my vehicle in till 3:15 so I was there for a hour and a half for a simple oil change. The woman on the phone who made the appointment was the only friendly person..I felt like I was bothering everyone else like they were doing me a favor.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Bill, Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent visit and the delay in getting your vehicle in for service. Waiting that long for a simple oil change—and feeling unwelcome on top of it—is not the experience we want any of our customers to have. We’re glad to hear the team member who scheduled your appointment left a positive impression, but it’s clear we fell short in other areas. Your comments have been shared with our service leadership so we can address this with the team and make improvements. We truly appreciate you bringing this to our attention, and if you’re open to it, we’d like the chance to make it right. Please don’t hesitate to reach out to our service manager directly.
Joe was attentive but not pushy.
Joe was attentive but not pushy. He was informative and knowledgeable. Overall a great experience and I love my new car!
Joe was attentive but not pushy.
Joe was attentive but not pushy. He was informative and knowledgeable. Overall a great experience and I love my new car!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so glad to hear that Joe was able to provide you with the perfect balance of attention and information. It’s great to know that you’re enjoying your new car! If you ever need anything or have more questions, don’t hesitate to reach out. Enjoy the ride!
I was able to make an appointment easily and quickly.
I was able to make an appointment easily and quickly. They diagnosed the issue fast and have been extremely helpful.
I was able to make an appointment easily and quickly.
I was able to make an appointment easily and quickly. They diagnosed the issue fast and have been extremely helpful.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that scheduling was quick and easy, and that we were able to diagnose the issue efficiently. It's great to know our team has been helpful throughout the process. We truly appreciate your feedback and are always here to assist you when needed!
Nice and quick.
Nice and quick. Allen was very personable and helpful. They got me into the truck i was looking for,. For the price I was comfortable with. Definitely recommend!!
Nice and quick.
Nice and quick. Allen was very personable and helpful. They got me into the truck i was looking for,. For the price I was comfortable with. Definitely recommend!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We’re so glad to hear that Allen was able to help you find the truck you were looking for at a price you were comfortable with. We truly appreciate your recommendation and are happy to have been part of your experience. Enjoy your new truck, and we look forward to working with you again in the future!
Scott and Ben are great to work with.
Scott and Ben are great to work with. It’s worth the 45 minute drive past several other dealerships to work with them
Scott and Ben are great to work with.
Scott and Ben are great to work with. It’s worth the 45 minute drive past several other dealerships to work with them
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We’re thrilled to hear that Scott and Ben made such a positive impact on your experience. We truly appreciate you going the extra distance to work with us, and we're glad it was worth the drive! We look forward to serving you again in the future!
From Ben, Scott and Jessie they all were extremely
From Ben, Scott and Jessie they all were extremely professional and made the process nice and smooth
From Ben, Scott and Jessie they all were extremely
From Ben, Scott and Jessie they all were extremely professional and made the process nice and smooth
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to hear it! Thank you for the great review, Steve! We're always here to help if anything else comes up!
I was very well satisfied with how my car looked after
I was very well satisfied with how my car looked after its Spring cleaning. Thank you.
I was very well satisfied with how my car looked after
I was very well satisfied with how my car looked after its Spring cleaning. Thank you.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We're so glad to hear that you were satisfied with your car's Spring cleaning. We truly appreciate your feedback and look forward to taking care of your vehicle again in the future!