Blaise Alexander Chevrolet of Muncy

Update: one week has passed and we are still not able to drive the car because the temporary tag expired and they refuse to issue another one. We recently purchased a vehicle from this dealership, and unfortunately, the experience was extremely disappointing. Despite our vehicle registration being recently renewed, the staff refused to transfer our existing license plate. Instead, they insisted we purchase a new plate and registration, which extended our time at the dealership far beyond what was necessary and resulted in an additional cost of $60. This situation was especially distressing for my mother, who has a traumatic brain injury and severe anxiety. The extended wait time and lack of accommodation caused her significant discomfort and stress. To make matters worse, the registration has still not arrived in the mail, and the temporary tag has since expired. While we were able to resubmit the registration for processing, the dealership declined to issue a new temporary tag, leaving us with a vehicle we are currently unable to drive. Overall, this dealership showed a clear lack of empathy and professionalism. Our experience suggests that the staff are more focused on upselling and profits than on customer service or creating a positive purchasing experience. I cannot in good conscience recommend this dealership to others.

We recently purchased a vehicle from this dealership, and unfortunately, the experience was extremely disappointing. Despite our vehicle registration being recently renewed, the staff refused to transfer our existing license plate. Instead, they insisted we purchase a new plate and registration, which extended our time at the dealership far beyond what was necessary and resulted in an additional cost of $60. This situation was especially distressing for my mother, who has a traumatic brain injury and severe anxiety. The extended wait time and lack of accommodation caused her significant discomfort and stress. To make matters worse, the registration has still not arrived in the mail, and the temporary tag has since expired. While we were able to resubmit the registration for processing, the dealership declined to issue a new temporary tag, leaving us with a vehicle we are currently unable to drive. Overall, this dealership showed a clear lack of empathy and professionalism. Our experience suggests that the staff are more focused on upselling and profits than on customer service or creating a positive purchasing experience. I cannot in good conscience recommend this dealership to others.

I'm ready to buy a vehicle, asked for prices, and nobody got back to me. I have a business and if I ran my business that way, I wouldn't have one. I am done with any Blaise dealership as this is the second time I had a horrible experience.

After taking our Chevy here for inspection last year & telling them we were hearing rubbing & squeaking….they passed it & said nothing wrong. 1 yr & only 400 plus miles later…. The brakes need replacing (you mean the ones we told you about last year?) & the frame is rusted through?!! What? Wait… nothing at all mentioned about rust last year and only 400 miles later the frame completely rusted through?? They said yes! From it sitting they said! How do we go from zero rust even mentioned to actual holes in the frame in 1 yr? Well, I guess it’s the muncy air lol. Between the brakes & frame my husband could have been killed. When I told them he is disabled cop/Veteran who already was almost killed in an auto wreck & that I didn’t appreciate them sending him off last year to almost be killed in a vehicle that clearly should not have passed inspection… they could not have cared less. Based on reviews and Facebook these people do not care about you. I have never read so many bad reviews and newsflash after my husband became disabled from police work….He sold cars and worked for a big dealership in the Lehigh Valley. This place has a bad rap all the way down there too. Stay away.

Overall the BAFD group is hit and miss. I have bought cars from them but they cant always get you the best deal or get you in a car no matter what they tell you when you first walk in. My last car I bought there was in 2020 at the old Chevy dealership that was Subaru (now its Kia they move dealerships a lot). I loved that car, I had it 4 yrs, it was in my name. It was the only car I ever had in just my name. The sales man was ok, he needed help from others when I bought it, so it was a bit iffy on how he did his side of the deal. So watch which dealership you work with, Ive tried the Mazda dealer in State College and the one in Mansfield. They are all different in their own way when it comes to approving people. I have had hit n miss luck here at this chevy dealer as well. I tried more of a down payment and they refused to work with me at all. Thats not taking care of the customer esp when they cant afford new cars. These new cars with all the tech are out of a lot of people price range, and when you cant help them get into any car used more than 8yrs that isnt good service I think. Oh and when theres no trade in they pretty much look disappointed...

i never got the money to get it darn but it was a beautiful truck

Dealership was great! But I think GM should step up and pay for their mistake. A truck with 13,000 miles should not have this problem.

Very happy with the James the salesman that I dealt with could not be happier

The dealership had a used car at the price I believed to be reasonable in today's market. Found it while physically shopping for a car. As soon as I entered the lot we were approached by a very rude and found out later , arrogant salesman. The actual purchase should have been simple and fast, cash sale, no trade. It took nearly 3 hours to complete the transaction, mostly left alone in an office with three different salespeople coming in and out of the room for unknown reasons, I did an experiment. Alone in the room I stated, " I like caps, I want a cap. 30 seconds later a salesperson came into the room and handed me a baseball cap with dealer logo on it and immediately left the room. I was being surveilled by staff. Whenever I asked James a question he openly accused me of questioning his authority and or intelligence. I finally asked him to assign a different salesperson , which he did, and while doing so he apparently made accusations to his team that I was being difficult . He actually accosted me verbally after a different sales agent took over. All because I was asking questions so to understand the transaction process I understand human nature, however, while dealing with a customer a salesperson must keep their personal thoughts in check and treat a customer accordingly. With respect. I,ve purchased hundreds of vehicles in my life, this purchace ranks as the absolute worst ever. Almost three hours to hand over the cash and transfer the title and registration while being treated poorly is utterly ridiculous. So in reality, the car sold itself to me and the sales staff nearly lost the sale due to their unwarranted bad attitude . I forgive but never forget.

If I could leave a 0 I would. Not my first issue with this company but the 80th! I expected them to follow through with what was going on with my car on a possible blown head gasket on a 2018 Chevy equinox Lt and they never torn my engine apart. Now they don't want my service for there employees stupidity. Ok law suit