Autohaus Lancaster, Inc.

Hernan Diaz-Egg was a great salesperson at Autohaus Lancaster. He listened, guided but was not pushy or hard sell. Service from finance deportment was thorough and professional.

Great experience at Autohaus Lancaster this week. I live in between 3 Porsche dealers and had to choose one for PSMP service on my 911 purchased in New York. I emailed Autohaus and Dakotah responded. He promptly scheduled my appointment, arranged for a loaner car, and communicated with me several times with detailed emails each time answering all of my questions. He was polite, courteous and well informed. He also sent a short video which the tech Neil made reviewing the condition of my car and what was done during the service visit. In summary, they provided excellent customer service. I'm glad I chose Autohaus.

Just had a great experience buying an Audi Q5 from Hernan at Lancaster Audi. He is a shining star at a great dealership. Five stars!

They screwed up by listing a car at the wrong price They never called me back never explained anything

Just picked up a VW from your location. Hernan Diaz-Egg was very helpful and took good care of our needs. It was a huge help that he was able to communicate with my family in Spanish. Look for Hernan the next time you’re in for a vehicle. - I highly recommend him!!!!

Discovered my "next" car on the Autohaus website - 5 1/2 hours away from home. Reached out to inquire about its availability and Hernan Diaz-Egg responded quickly. Hernan then work with me over the phone, primarily via text, to finalize the deal. They took my deposit while I was on route to the dealership. I explained to Hernan that I would like to be in and out of the dealership quickly as we had a long ride back home. He immediately began working with the Finance Manager, Laurie Pearson and when I arrived 97% of all that had to be done was done. I was in and out of the dealership within an hour. This was an excellent experience and Hernan and Laurie providing an outstanding customer oriented process.

Great experience! Our sales rep, Hernan, was great, efficient, personable, and answered all our questions. The sale went very smoothly. I would recommend this dealership and Hernan to anyone. Thank you! Cindy York, PA

Hernan was very responsive and highly professional. We connected on line, he even respond to a Sunday afternoon text- above and beyond my expectations. He represented the dealerships interest, but clearly worked for a mutually agreeable transaction. The transaction and paperwork was well-organized and he moved us through the process as painlessly as possible. I will certainly consider Hernan for future automotive needs.

Hernan was helpful and pleasant to deal with in my used vehicle purchase. I had a done a lot of research and knew what I was looking for, and he was able to answer my questions and work out a deal with me for a fast, low-stress purchase. The finance department was easy to work with, and I was surprised they were able to get me a lower rate than my own bank had offered. Happy with my newly purchased vehicle thus far and hope to have an ongoing great experience with it.

This was our first experience with Audi Autohaus Lancaster and the entire team has set the bar for all other auto dealers. The entire staff was extremely professional, patient and very responsive to our needs, concerns and questions. Our sales person was Hernan Diaz-Egg Audi Brand Specialist a true professional, with exceptional follow up and full knowledge of the vehicles. We would be remiss if we didn’t mention other individuals we had the privilege of working with all of whom were extremely professional and passionate about their business - Colin Dibble (Sales Manager), John Wade (General Sales Manager), Laurie Pearson (Finance Manager), and Cameron (Tech Advisor) and Kyle (Service Advisor). The entire Audi Autohaus Team made our purchase experience truly amazing! John & Roxann