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West Herr Chevrolet of Orchard Park

(791 reviews)
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Reviews

(791 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

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Very clean and neat, friendly throughout and easy to

Very clean and neat, friendly throughout and easy to understand and explanations of EV so helpful. No pressure to buy and made me feel valued as a person who needed help deciding on my personal needs. Thank you John Roll and Matthew Guerin for your service and support. Gerald and Beverly

Very clean and neat, friendly throughout and easy to

Very clean and neat, friendly throughout and easy to understand and explanations of EV so helpful. No pressure to buy and made me feel valued as a person who needed help deciding on my personal needs. Thank you John Roll and Matthew Guerin for your service and support. Gerald and Beverly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everyone was very efficient and friendly.

Everyone was very efficient and friendly. Everything was explained about my new Equinox and I just love it. Thank you Tom, Lindsay and West Herr.

Everyone was very efficient and friendly.

Everyone was very efficient and friendly. Everything was explained about my new Equinox and I just love it. Thank you Tom, Lindsay and West Herr.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Everyone was courteous and communicated with me that

Everyone was courteous and communicated with me that there were no issues with my vehicle. Would definitely recommend to others.

Everyone was courteous and communicated with me that

Everyone was courteous and communicated with me that there were no issues with my vehicle. Would definitely recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Is Very pleasant dealership.

Is Very pleasant dealership. Staff has very pleasant. Sale personal was Emily Manges for west herr Toyota and Brooks Lamm

Is Very pleasant dealership.

Is Very pleasant dealership. Staff has very pleasant. Sale personal was Emily Manges for west herr Toyota and Brooks Lamm

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealership was great in transitioning to a new vehicle.

Dealership was great in transitioning to a new vehicle. Salesman was very friendly and unaggressive. Very helpful and accomodating. Facilities were very nice and overall process was very easy and no stress. Would definitely recommend!

Dealership was great in transitioning to a new vehicle.

Dealership was great in transitioning to a new vehicle. Salesman was very friendly and unaggressive. Very helpful and accomodating. Facilities were very nice and overall process was very easy and no stress. Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service, seamless transition into new

Great customer service, seamless transition into new lease, reasonable pricing and trustworthy/reliable sales people

Great customer service, seamless transition into new

Great customer service, seamless transition into new lease, reasonable pricing and trustworthy/reliable sales people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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John,Ross,and Matt were great in getting my new SUV they

John,Ross,and Matt were great in getting my new SUV they were so helpful and explained everything to me.and were patient when I asked questions Great place friendly would recommend

John,Ross,and Matt were great in getting my new SUV they

John,Ross,and Matt were great in getting my new SUV they were so helpful and explained everything to me.and were patient when I asked questions Great place friendly would recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quick and efficient , always do a very good job and

Quick and efficient , always do a very good job and verbally explain everything that was done

Quick and efficient , always do a very good job and

Quick and efficient , always do a very good job and verbally explain everything that was done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Salesman Tom amazing.

Salesman Tom amazing. Friendly people. No pressure. Love the deal they paid for our lunch

Salesman Tom amazing.

Salesman Tom amazing. Friendly people. No pressure. Love the deal they paid for our lunch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The service was friendly and helpful at all stages of the

The service was friendly and helpful at all stages of the transaction process making it a very pleasant experience!

The service was friendly and helpful at all stages of the

The service was friendly and helpful at all stages of the transaction process making it a very pleasant experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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