Planet Pre-Owned / Matthews Mitsubishi Volkswagen

Matthew's Mitsubishi was there in my time of need. Jarred the customer service representative that took my call after my unsuspecting flat tire was calm, cool and sincere. I was feeling alot of emotion at the time because I couldn't find the locking key for the tire hub. He. Calmly helped me find the key so I could change my tire. Also, he gathered the information necessary to have a new tire installed. I was very pleased with the service this facility provided. Thank you Matthew's Mitsubishi for helping put in my time of need.

Matthew’s certainly provides good service with comfortable place to wait for one’s service. The employees seem to care and serious about their work.

Very friendly. Keep you informed of any issues that arise. Very nice waiting area with coffee, tea, hot chocolate and really good fresh popcorn!

The Price of my oil change is different every time I have my vehicle serviced

Very helpful, nice, friendly and personable. I've never gone to a dealership like this before and at first it was intimating and I was nervous. Made me feel comfortable purchasing my car. And the overall experience was great.

Mechanic never followed up with me if my warranty covered what needed to be fixed. He told me it was 5700.00 to repair I called back with warranty information and he said he would call back and he did not. Since then I trade my car and bought a Honda Pilot in Syracuse.

They do what they can given the constraints they are put under. Great people just hard situations.

My first service visit since buying the vehicle. Very good service in a reasonable time for a good price.

The car was in for wheel barring's and covered warranty work. I was told after the fact that they fixed recalls. These were not explained and told I would get paperwork in the mail. The paperwork still did not explain how these recalls were corrected. After having the car for hours, they called and told me the brakes and pads were very bad. I took the car to my regular mechanic, and he said they were not bad and did not need work at this time. I was very disappointed that I was lied to.

Great selection. Staff friendly and knowledgeable. Second time buying from them and will return next time.