DELLA Toyota

What a beautiful new facility. Happy people working in a clean and new environment. Thank you for taking such good care of me and my new car. You make it easy to have work done with such a comfortable environment.

In June 2012 I bought a 2009 Scion Xd certified used car; nice little car with 35,394 miles on it. Did not expect to pay $1301.50 in February for repairs. I have faithfully maintained the car. When the check engine light came on Della diagnosed the problem as a defective vapor canister. Della advised the repair was not covered under either the emissions warranty or the 1 year, 12,000 mile warranty. Sadly I had only 1,491 miles over the 12,000 mile warranty. I thought surely Della would make some adjustment under the circumstances. The General Manager ignored a very polite letter, 2 phone calls left on his voice mail, and another follow-up letter. I am very disappointed in this dealership. I won't buy another car from them. Della purchased the Toyota dealership from Garrand's in Plattsburgh. I have purchased several Toyota models, new and used from Garrand's and was always treated as a valued customer. It should not matter if you buy a used car or a new car, your dealership should take care of you, and certainly not ignore you!