Reviews
Thought I was going to get my car fixed but didnt
Went in for my car to get looked at seeing that there were issues going on. Wrote them down so the mechanic could see them. Didnt even look at any of what I wrote told me something else that was going with the car that had nothing to do with what I had explained. Was only talking to the receptionist and then she asked if i wanted to speak to the mechanic said yes but he never came over and talked to me. Then I also asked not to change the oil or put any oil in seeing that I was going to change the oil but decided to top my oil off. So I paid 39 dollars for nothing and still my car is having issues.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mikayla, I believe there were other issues and concerns with your vehicle and you declined to have them addressed. You are welcome to call me if you would like to discuss this further. We wish you the best and have a fun and safe Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Della Toyota
We had an fantastic experience working with Heather from Della Toyota. She made the buying process so simple and took care of everything. Would highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Oscar, Heather and the DELLA Toyota Staff all thanks you for the kind words and "5 STAR" review! We wish you the best with your new vehicle and hope you have a safe and fun Summer. Thanks again! Ernie Galarza DELLA North Platform Manager 646-522-7855
vincenza@nycap.rr.com
Della made buying a car painless in a difficult time
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Vincenza, We are happy we could help and we all thank you for the "5 STAR" review. Best of luck with your new vehicle and please have a safe and fun Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Awesome experience working with Heather at Della!
I purchased a used Honda Civic from Della and had an awesome experience working with Heather. She was super friendly, organized, and great attention to detail which made for a very smooth transaction. She went above and beyond for us and I would absolutely purchase another car from Della. Such a great experience all around!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Michelle, You made Heather's day! We all thank you for the "5 STAR" review and wish you the best of luck with your new car. Please have a safe and fun 2022. Thanks again! Ernie Galarza DELLA North Platform Manager 646-522-7855
Toyota Tacoma
I brought my Tacoma in for a new A/C condenser, it took 3 times to finally fix it correctly. The first time, they never tested it, the next time they had to order another part, the 3rd time, they fixed it, and when I was paying they told me my brakes were down to practically metal. I was there the week before to have my oil changed and a check up, you would think they would of checked the brake pads and mentioned it to me. Isn?t that the point of bringing it in to service? I will say that everyone is nice and friendly, but there is some either incompetence, laziness or lack of oversight. Again I want to reiterate everyone from the service mgr. on down were very cordial and nice. We did not purchase our Tacoma here but we did recently purchase a new subaru from Della, their service has been fantastic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, Thank you for your comments. I will discuss your review with the technicians and service personnel. We appreciate you bringing this to our attention. Please have a safe and fun Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Crooked
Finance mgr agreed to 2.49 interest. Upon checking my account, it was 3.49. Called and they said nothing they can do. In the process of financing with my credit union at 2.24%. Crooks!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Anthony, I reviewed your paperwork and signed contracts from when you purchased your vehicle 6 months ago. All the contracts state 3.49 and you signed multiple forms indicating this. We are very diligent when it comes to finance disclosure and we make sure that customers read, sign and initial the finance contracts prior to taking delivery of their vehicle. A review of your extensively signed and initialed paperwork indicates that you read and understood the interest rate being charged. I am providing my personal cell number should you wish to discuss your review in further detail. Have a nice day. Ernie Galarza DELLA North Platform Manager 646-522-7855
New Corolla
Heather and the team at della were great to work with! Very helpful with making everything go as smooth as possible! Very happy with my corolla
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brian, Heather and and DELLA Toyota Staff thanks you for the kind words and "5 STAR" review! We all wish you the best with your new Corolla and hope you have a safe and fun Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
Great place to buy
Everyone was great to deal with. Alex was fantastic and had a great knowledge of every vehicle. This was actually our 3rd vehicle we bought from him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kevin, Wow..3 cars from Alex? AWESOME!!! We all thank you for the "5 STAR" review and wish you the best with your new Toyota. Please have a safe and fun Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
smlevac@hotmail.com
Very satisfied with the customer service sale process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steven, Thank you for the "5 STAR" reveiw and we all wish you the best with your new vehicle. Please have a safe and fun Summer. Ernie Galarza DELLA North Platform Manager 646-522-7855
2022 Toyota Tundra
My salesman Jon was very nice and very attentive to my needs very satisfied .we surprised visit to pick up new truck he was very busy but took time to help us out
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jim, Jon Peacock is thrilled that you mentioned him and we all are thankful for the "5 STAR" review. We wish you the best with your new vehicle and hope you have a safe and fun 2022. Thanks again! Ernie Galarza DELLA North Platform Manager 646-522-7855