Sheehy Hyundai of Chantilly

Oil change took almost 3 hours and included car wash but the car wasnt really washed properly, was not touched/cleaned inside at all Tires were dirty not wet after Wash, its like tge just threw water at the car. VIP membership bought niw i regret it

I visited Sheehy Hyundai of Chantilly for service on my 2023 Tucson. It was easy to get an appointment. I was received in the service area quickly and informed of the service I would receive. I was notified of the progress of my service and other recommendations via text. The Service Technician was efficient and knowledgeable. It was a great experience.

I’m extremely disappointed with my recent experience at this Hyundai dealership. When I bought my vehicle, I was promised lifetime free oil changes, which was a major factor in my decision to purchase from them. On my last visit, I was told the dealership is under new ownership and they are no longer honoring that agreement—without any prior notice. I was charged $91 for an oil change I had every reason to believe was covered. What’s worse, I reached out multiple times via voicemail, email, and the customer feedback survey—and never received a response. This lack of communication and failure to stand by previous commitments shows a serious lack of integrity and customer service. If you’re considering doing business here, I’d recommend getting everything in writing and being prepared for the dealership to go back on their word. I will be filing a complaint with the BBB as well.

I had an outstanding experience, and the salesman (Sal) helped me find the needle in a haystack. I was purchasing a car for my daughter who was on a very tight budget with above budget requirements. It wasn't easy but Sal found me the gem I was looking for at the budget he was given. I couldn't have had a better experience. I would definitely recommend Sheehey Hyundia of Chantilly. And I would absolutely work with Sal again as he was very accommodating, patient and professional. He made a stressful process almost completely stress free.

I had an outstanding experience at this dealership! Sales Advisor Paul and Finance Advisor Dee provided exceptional service from start to finish. They made the entire process seamless, guiding me through every step with transparency and professionalism. Their upfront approach and attention to detail made all the difference. I highly recommend this location to anyone looking for a stress-free and top-notch car-buying experience!

Great Service and Facilities with excellent customer waiting room area. Washing car is great bonus.

The salesman I worked with (Umer) was outstanding. Very knowledgeable. Very patient. Very intuitive to my new car needs. No pressure.

Service writer polite and helpful. Pleased with the service received. Car was washed and ready to go when promised.

This dealership is the worst I have ever been to. They do not follow up. Do not discuss any work that has been done to my car. I needed a part ordered for my car and it took over 7 months and I had to call to follow up about it. I called and asked if it was in and it was! I asked if anyone was planning on calling me to let me know and no response. They do not care about customer service or caring for my car. I will never go back.

The service person was very friendly and also washed my car. Thank you for all your service