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Genesis of New Orleans

(45 reviews)
Visit Genesis of New Orleans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed

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New (833) 867-0166 (833) 867-0166
Used (866) 868-9904 (866) 868-9904
Service (877) 591-4185 (877) 591-4185

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since February 2025.
Genesis of New Orleans is your premier Genesis dealership in the New Orleans region. We look forward to providing you the best service throughout your purchase and ownership experience.

Service center

Phone number (877) 591-4185

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(45 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of New Orleans from DealerRater.

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I would like to express my sincere gratitude to ms.

I would like to express my sincere gratitude to ms. Sheena Cheneau on her willingness to go above and beyond to make me feel valued as a customer! Sheena is a great sales lady. She is the type of sales person that gives you the best deal possible without making you feel that you're getting a bunch of lies as at some of the other car dealerships that I've visited. Sheena was up front with her dealings with me. The world needs more people like her who will treat customers like a human instead as a dollar sign ! I feel that Sheena is going places because she is a top shelf sales person. Jerry Jones

I would like to express my sincere gratitude to ms.

I would like to express my sincere gratitude to ms. Sheena Cheneau on her willingness to go above and beyond to make me feel valued as a customer! Sheena is a great sales lady. She is the type of sales person that gives you the best deal possible without making you feel that you're getting a bunch of lies as at some of the other car dealerships that I've visited. Sheena was up front with her dealings with me. The world needs more people like her who will treat customers like a human instead as a dollar sign ! I feel that Sheena is going places because she is a top shelf sales person. Jerry Jones

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing these thoughtful words about your experience with Ms. Sheena Cheneau. It means a lot to know that her honesty, professionalism, and dedication made such a positive impression. Recognizing our customers as individuals and providing transparent service is something we truly value. Your feedback is greatly appreciated and will be shared with Sheena and the team.

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I was very impressed with the professionalism of the

I was very impressed with the professionalism of the entire sales team. I particularly appreciated Trent taking the time to showing me the inventory so I could find the vehicle I was most comfortable with.

I was very impressed with the professionalism of the

I was very impressed with the professionalism of the entire sales team. I particularly appreciated Trent taking the time to showing me the inventory so I could find the vehicle I was most comfortable with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our sales team and for highlighting Trent's dedication to helping you find the right vehicle. We're delighted to know that you felt comfortable and well taken care of during your visit. We really appreciate your feedback.

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I had an amazing experience at the Genesis dealership

I had an amazing experience at the Genesis dealership thanks to Quinton Sanchez. From start to finish, he was professional, personable, and incredibly knowledgeable. He never made me feel rushed or pressured, just genuinely helped me find the right car. He answered every question with patience and clarity, and made the entire process smooth and stress-free. He went above and beyond in every way, and I truly appreciate the care and attention he gave throughout the purchase. If you’re looking for someone who is honest, attentive, and truly excellent at what he does, Quinton Sanchez is the person to see. Highly recommend!

I had an amazing experience at the Genesis dealership

I had an amazing experience at the Genesis dealership thanks to Quinton Sanchez. From start to finish, he was professional, personable, and incredibly knowledgeable. He never made me feel rushed or pressured, just genuinely helped me find the right car. He answered every question with patience and clarity, and made the entire process smooth and stress-free. He went above and beyond in every way, and I truly appreciate the care and attention he gave throughout the purchase. If you’re looking for someone who is honest, attentive, and truly excellent at what he does, Quinton Sanchez is the person to see. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your wonderful experience and for highlighting Quinton’s dedication and professionalism. It’s fantastic to hear that you felt supported and well-informed throughout your car-buying journey, and that Quinton’s approach made the process enjoyable and stress-free. Your kind words and recommendation mean a great deal and are truly appreciated.

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I had the absolute best experience at the Genesis of New

I had the absolute best experience at the Genesis of New Orleans dealership. I was treated so well and they really took care of me.

I had the absolute best experience at the Genesis of New

I had the absolute best experience at the Genesis of New Orleans dealership. I was treated so well and they really took care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Asia! We're thrilled to hear that you had such a positive experience at Genesis of New Orleans. Providing exceptional service and care to our customers is our top priority, and it’s wonderful to know that we succeeded in making your visit memorable. We truly appreciate your feedback and look forward to seeing you again.

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Personal but professional,easy to deal with-spent much

Personal but professional,easy to deal with-spent much time helping us learn how to use vehicle electronics

Personal but professional,easy to deal with-spent much

Personal but professional,easy to deal with-spent much time helping us learn how to use vehicle electronics

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We’re thrilled to hear that you found our team both personal and professional, and that you appreciated the time spent to help you learn about your vehicle's electronics. Your satisfaction is our priority, and it's great to know that we were able to meet your expectations.

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Excellent service, conscientious salespeople and best car

Excellent service, conscientious salespeople and best car on the market today. This is my 4th genesis and it's the best car I've owned.

Excellent service, conscientious salespeople and best car

Excellent service, conscientious salespeople and best car on the market today. This is my 4th genesis and it's the best car I've owned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our team and that you're enjoying your Genesis. It's always a pleasure to hear from our loyal customers, and we're delighted that this is your fourth Genesis vehicle. Your kind words are greatly appreciated and motivate us to maintain our high standards.

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Very direct and knowledgeable.

Very direct and knowledgeable. Salespeople were friendly and answered all questions we had. Great experience.

Very direct and knowledgeable.

Very direct and knowledgeable. Salespeople were friendly and answered all questions we had. Great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us, Betsy. We are thrilled to hear that our team was able to provide you with knowledgeable and friendly service. Your kind words are greatly appreciated.

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Everyone was friendly and professional.

Everyone was friendly and professional. Hunter explained what needed to be done and how long it would take. It was a very pleasant experience.

Everyone was friendly and professional.

Everyone was friendly and professional. Hunter explained what needed to be done and how long it would take. It was a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We are delighted to hear that you had a pleasant experience with us. It's wonderful to know that Hunter and our team were able to provide you with the friendly and professional service we strive for. Your feedback is greatly appreciated.

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Adam and Sam were very helpful.

Adam and Sam were very helpful. They took the time to update the vehicle software and show us the operating systems and answer our quick.

Adam and Sam were very helpful.

Adam and Sam were very helpful. They took the time to update the vehicle software and show us the operating systems and answer our quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We're delighted to hear that Adam and Sam were able to assist you effectively by updating your vehicle's software and explaining the operating systems. Your feedback is greatly appreciated, and we're thrilled to know you had a pleasant visit.

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Professional, very helpful Made sure I was updated on the

Professional, very helpful Made sure I was updated on the status of my vehicle and done in a timely manner.

Professional, very helpful Made sure I was updated on the

Professional, very helpful Made sure I was updated on the status of my vehicle and done in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We are delighted to hear that our team was able to keep you updated on your vehicle's status and complete everything in a timely manner. Your feedback is greatly appreciated and encourages us to continue providing exceptional service.

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