Reviews
Couldn’t get the car started… dead battery after multiple
Couldn’t get the car started… dead battery after multiple emails and confirming that we were coming to take a look. Car advertised as accident free but it clearly had both front and rear damage.
Couldn’t get the car started… dead battery after multiple
Couldn’t get the car started… dead battery after multiple emails and confirming that we were coming to take a look. Car advertised as accident free but it clearly had both front and rear damage.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
My salesperson was professional, pleasant & not
My salesperson was professional, pleasant & not condescending. He answered all my questions, described all options & handled the pricing the way i asked . The after sale & delivery was easy. My trade in was exactly what I thought it would be. I got a great car & felt completely comfortable with Joe.
My salesperson was professional, pleasant & not
My salesperson was professional, pleasant & not condescending. He answered all my questions, described all options & handled the pricing the way i asked . The after sale & delivery was easy. My trade in was exactly what I thought it would be. I got a great car & felt completely comfortable with Joe.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anne, we're delighted to hear that you had such a positive experience with Joe and the team at BMW of Allentown. It's great to know everything from your trade-in to delivery went smoothly. Enjoy your new car!
I was traveling overnight from northeast PA to
I was traveling overnight from northeast PA to Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was contacted by Charles German from their service department. Charlie was amazing from start to finish. He had my car in service bright and early and had me back on the road on my journey in almost no time. He was very professional and a pleasure to deal with. He helped me with questions and kept me up to date and informed. Thanks to Charlie, my unpleasant flat tire experience became unexpectedly very pleasant. Great service department! And very nice looking dealership I might add!
I was traveling overnight from northeast PA to
I was traveling overnight from northeast PA to Philadelphia. I hit a pothole and blew out a tire. I had my BMW towed to the nearest BMW dealer which was Allentown. First thing in the morning I was contacted by Charles German from their service department. Charlie was amazing from start to finish. He had my car in service bright and early and had me back on the road on my journey in almost no time. He was very professional and a pleasure to deal with. He helped me with questions and kept me up to date and informed. Thanks to Charlie, my unpleasant flat tire experience became unexpectedly very pleasant. Great service department! And very nice looking dealership I might add!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeremy, we're delighted to hear that Charles and the BMW of Allentown team turned your unexpected situation into a positive experience. Thank you for sharing such detailed feedback about our service department! Safe travels on your journey!
They provided excellent service and accommodations.
They provided excellent service and accommodations...Excellent! I should have taken my car to them from the beginning.
They provided excellent service and accommodations.
They provided excellent service and accommodations...Excellent! I should have taken my car to them from the beginning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had such a positive experience with us at BMW of Allentown. Thank you for your kind words and support!
Ethan H.
Ethan H. has been a wonderful service advisor for our two BMWs serviced at BMW of Allentown. He listened carefully to my requests and work was done in the time requested. I will always seek out Ethan and he takes all my calls regarding the service done.
Ethan H.
Ethan H. has been a wonderful service advisor for our two BMWs serviced at BMW of Allentown. He listened carefully to my requests and work was done in the time requested. I will always seek out Ethan and he takes all my calls regarding the service done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greg, we're delighted to hear that Ethan has been such a great help with your BMWs at BMW of Allentown. Thank you for sharing your experience and trusting us with your vehicles!
Always a good experience, very professional staff, I have
Always a good experience, very professional staff, I have a 2006 BMW 330xi and they have always taken good care of me.
Always a good experience, very professional staff, I have
Always a good experience, very professional staff, I have a 2006 BMW 330xi and they have always taken good care of me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we're delighted to hear that our team at BMW of Allentown has consistently provided you with excellent service for your 2006 BMW 330xi. Thank you for trusting us with your vehicle!
Eddy Shoy was great…Wonderful experience all the way from
Eddy Shoy was great…Wonderful experience all the way from the day we stepped in till the delivery!!
Eddy Shoy was great…Wonderful experience all the way from
Eddy Shoy was great…Wonderful experience all the way from the day we stepped in till the delivery!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your great experience with Eddy at BMW of Allentown! Thank you for your business!
Very prompt and courteous service.
Very prompt and courteous service. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent.
Very prompt and courteous service.
Very prompt and courteous service. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Ethan and the BMW of Allentown team provided you with prompt and courteous service. Thank you for highlighting our professionalism and cleanliness!
Great buying experience.
Great buying experience. David was fantastic in finding my car and closing the deal quickly. The car, dealership and David were all amazing. Thank you!
Great buying experience.
Great buying experience. David was fantastic in finding my car and closing the deal quickly. The car, dealership and David were all amazing. Thank you!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that David provided you with a fantastic buying experience at BMW of Allentown! It's wonderful knowing everything went smoothly and you're happy with your new car. Enjoy the ride!
Great Service and treated with with well.
Great Service and treated with with well. Always asked me for what the problems are and worked on only issues that I approved.
Great Service and treated with with well.
Great Service and treated with with well. Always asked me for what the problems are and worked on only issues that I approved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had a positive experience with our team at BMW of Allentown. It's important to us that we address only the concerns you approve, and we're glad this approach worked well for you. Thank you for your feedback!