Reviews
I had an excellent experience working with Kyler James.
I had an excellent experience working with Kyler James. He was very professional and kept me informed of the progress regularly. Very impressed at how quickly repairs were made. Highly recommend this Service Department!
I had an excellent experience working with Kyler James.
I had an excellent experience working with Kyler James. He was very professional and kept me informed of the progress regularly. Very impressed at how quickly repairs were made. Highly recommend this Service Department!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! We’re so glad to hear you had such a positive experience with Kyler. It’s great to know the repairs were quick and everything went smoothly. Your kind words really mean a lot to our team.
We had the pleasure of dealing with Vincent Padone.
We had the pleasure of dealing with Vincent Padone. He was knowledgeable, energetic and well versed in selling a car. Dave and I are very happy with our new 2026 Equinox Activ. It is a pleasure to drive and we love it. We would highly recommend Vinny if you are in the market for a new vehicle. Vinny is a go-getter and we are extremely happy with our purchase. THANK YOU VINNY! You did an outstanding job. Janet DeCarlo
We had the pleasure of dealing with Vincent Padone.
We had the pleasure of dealing with Vincent Padone. He was knowledgeable, energetic and well versed in selling a car. Dave and I are very happy with our new 2026 Equinox Activ. It is a pleasure to drive and we love it. We would highly recommend Vinny if you are in the market for a new vehicle. Vinny is a go-getter and we are extremely happy with our purchase. THANK YOU VINNY! You did an outstanding job. Janet DeCarlo
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Janet, we’re so happy to hear you and Dave are enjoying your new 2026 Equinox Activ. Vincent Padone will be thrilled to hear your kind words about his service. Thank you for sharing your experience and for recommending Romeo Chevrolet of Glens Falls to others who are looking for a great car buying experience.
When this place was Whiteman's, it was a definite 5.
When this place was Whiteman's, it was a definite 5. Such a shame selling it to Romeo, service center from the person answering the phone, and immediately putting me on hold with no reason every time I called being promised the car would be fixed in two days to actually taking over a week. Service manager refused to talk to me till the very end. These people are the worst choice for GM & Chevrolet to support.
When this place was Whiteman's, it was a definite 5.
When this place was Whiteman's, it was a definite 5. Such a shame selling it to Romeo, service center from the person answering the phone, and immediately putting me on hold with no reason every time I called being promised the car would be fixed in two days to actually taking over a week. Service manager refused to talk to me till the very end. These people are the worst choice for GM & Chevrolet to support.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Grant, We’re very sorry to hear about your experience at Romeo Chevrolet of Glens Falls. It’s understandable how frustrating the delays and lack of communication must have been. Please contact Patty Romeo-VanDyke at 518-741-8790 so she can review your situation and address your concerns directly. We appreciate you bringing this to our attention.
Set appt and Brought truck in because check engine light
Set appt and Brought truck in because check engine light was on, I had to call them to find out details. They said they had to keep in overnight as they needed more time to find out why. First thing the next morning received a text/email for the results. Was quoted a price along with a timeframe of 7-10 days for waiting on part, they menitioned they checked all gm dealerships around. I called a GM dealership and had it fixed with the part they said was the reason for the check engine light, well check engine light is still on.
Set appt and Brought truck in because check engine light
Set appt and Brought truck in because check engine light was on, I had to call them to find out details. They said they had to keep in overnight as they needed more time to find out why. First thing the next morning received a text/email for the results. Was quoted a price along with a timeframe of 7-10 days for waiting on part, they menitioned they checked all gm dealerships around. I called a GM dealership and had it fixed with the part they said was the reason for the check engine light, well check engine light is still on.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating it is to deal with a check engine light and not feel confident in the diagnosis or communication. It’s especially disappointing to hear that after seeking a second opinion and repair, the issue still isn’t resolved. That’s certainly not the level of clarity or service we aim to provide. We’d appreciate the opportunity to review the situation in more detail and work toward a resolution. If you're open to it, please reach out to Patty Romeo-VanDyke at 518-741-8790 so we can better understand what went wrong and help make it right.
Came in on a Saturday without an appointment.
Came in on a Saturday without an appointment. Lacey was great and helped through the process!
Came in on a Saturday without an appointment.
Came in on a Saturday without an appointment. Lacey was great and helped through the process!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re happy to hear Lacey provided great help during your visit, even without an appointment. We appreciate you choosing Romeo Chevrolet of Glens Falls!
Eric did a great job getting me in a new Colorado truck
Eric did a great job getting me in a new Colorado truck explain to me about leasing and buying What would be the best for me
Eric did a great job getting me in a new Colorado truck
Eric did a great job getting me in a new Colorado truck explain to me about leasing and buying What would be the best for me
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for sharing your experience! We’re glad Eric could help you find the right Colorado truck and explain your leasing and buying options. We appreciate your business and look forward to assisting you again!
Should have been told that credit card would be charged.
Should have been told that credit card would be charged. I would have used my debit card if I had been informed. Took 2 hours to get my car just for a battery changed way too long
Should have been told that credit card would be charged.
Should have been told that credit card would be charged. I would have used my debit card if I had been informed. Took 2 hours to get my car just for a battery changed way too long
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your feedback. We sincerely apologize for the confusion regarding the payment method and the delay in service. We understand how frustrating this must have been for you. We strive to communicate all details clearly and promptly, and we’ll make sure to improve this moving forward. If you'd like to discuss this further or if there's anything we can do to resolve the situation, please reach out to Patty Romeo-VanDyke at 518-741-8790. Thank you for choosing Romeo Chevrolet of Glens Falls.
I just purchased my first vehicle from Romeo Chevrolet
I just purchased my first vehicle from Romeo Chevrolet and I couldn't be happier! Ethan in sales was very pleasant to work with, he actually helped my brother out so I felt confident working with him to find the right vehicle. I also want to thank Shawn in Finance for being so kind and explaining everything clearly, and making himself available if I or my dad had questions. Lastly, a huge thank you to Mike Romeo himself for getting me a great deal on my warranty - I really appreciate it! I would recommend Romeo Chevrolet for your next car purchase!
I just purchased my first vehicle from Romeo Chevrolet
I just purchased my first vehicle from Romeo Chevrolet and I couldn't be happier! Ethan in sales was very pleasant to work with, he actually helped my brother out so I felt confident working with him to find the right vehicle. I also want to thank Shawn in Finance for being so kind and explaining everything clearly, and making himself available if I or my dad had questions. Lastly, a huge thank you to Mike Romeo himself for getting me a great deal on my warranty - I really appreciate it! I would recommend Romeo Chevrolet for your next car purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sydney, Thank you for the great feedback! We're thrilled Ethan, Shawn, and Mike helped make your first purchase a positive experience. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy your new vehicle!
Total waste of time.
Total waste of time. Beware of bait and switch. When the car you have an appointment to see magically “just sold” after driving an hour and texting consistently throughout the day. Weird they responded super quick the rest of the time except to tell me not to waste a trip. Avoid this place.
Total waste of time.
Total waste of time. Beware of bait and switch. When the car you have an appointment to see magically “just sold” after driving an hour and texting consistently throughout the day. Weird they responded super quick the rest of the time except to tell me not to waste a trip. Avoid this place.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Mike, Thank you for sharing your feedback. We deeply apologize for the experience you had and understand your frustration. We strive to provide a transparent and respectful process, and it seems we fell short in your case. Please feel free to reach out to Patty Romeo-VanDyke at 518-741-8790, as she'd like to address your concerns and work towards a resolution.
Everyone from the owner to sales and finance, etc were
Everyone from the owner to sales and finance, etc were extremely professional, knowledgeable and friendly. The entire process was so much more enjoyable than previous automobile purchase experiences at other dealerships. I would recommend to others who are looking for a vehicle to take the time and visit Romeo Chevrolet of Glens Falls.
Everyone from the owner to sales and finance, etc were
Everyone from the owner to sales and finance, etc were extremely professional, knowledgeable and friendly. The entire process was so much more enjoyable than previous automobile purchase experiences at other dealerships. I would recommend to others who are looking for a vehicle to take the time and visit Romeo Chevrolet of Glens Falls.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with us at Romeo Chevrolet of Glens Falls. Our team works hard to ensure the process is smooth and enjoyable, and it’s great to know we succeeded. We truly appreciate your recommendation and look forward to serving you again in the future!