Brooksville Ford

We went to see a Ford Maverick truck and purchased one. When we returned, they informed us that the vehicle was unavailable. In a classic "bait and switch" they showed a much more expensive model, then claimed we never disclosed the pay-off on our trade-in. When we went back the following morning to say we did not wish to complete the deal, their message was, "Too Bad", you signed the paperwork, it's yours. Now we get no response while we try to get the registration for our state or extend the paper dealer plate which expired.

went there for a ad, well the ad is not false advertising,,CURTIS,TRAVIS,and STAFF tried their best to put me in a car ,they were diligent and made me feel different about car sales i highly recommend BROOKSVILLE FORD,,,,,BROAD STREET !!!!!!!

Staff helpful,technician answered questions, and very knowledgeable. Positive experience will return and and extra, "Thank you," to Steve Shenefield for taking care of my Ford Esape!!! 😀

Robbie went out of his way to squeeze me in for an oil change which was wonderful. Everyone was polite and helpful!

Appreciate the courtesy and professionalism from Chip. He kept me informed as repairs were completed.

Nate reached out to me right away with no pressure to buy. Just let me know the vehicle I was looking at was there. The car was ready when I got there, he answered my questions honestly and admitted if he didn’t know. Waited for people I knew to check it out and was there for the whole process with low pressure and plenty of options! I also really liked the appraisal for my trade in, in my opinion and research support, it was more than fair.

My bill had an additional charge for my oil change for approximately $15.00 for an SDC additive. I have no idea what this additive is or why they added it to my vehicle without asking me or telling me what it is.

Was an absolute pleasure to work with Jim and Mike at AutoNation Ford Brooksville. They made everything seamless in regards to buying my new truck

I brought my car to Ford in Brooksville for some service work and everybody there was wonderful. They made sure all my issues were taking care of. They all were very helpful and respectful and very knowledgeable about everything I needed. I would recommend AutoNation Ford to anyone again. They were all wonderful.

We have taken our Expedition LTD to the Brooksville AutoNation for servicing for many years. Recently, the driver's side rear view mirror developed a problem so that it could not be adjusted with the inside controls and was not secure even when adjusted manually. We took the vehicle in to just to get an estimate for replacement, only to be told that we had to make an appointment, so we made an appointment for 7:30 the following morning. After some time of waiting, a written estimate was brought to us, along with an invoice for $200 for the estimate! Not only was this charge NEVER mentioned when we had the car in the day before, but we were also shocked that there was a charge at all, as we've never encountered anyone in any business who charges for an estimate and especially not $200. Fortunately, we had enough forethought then to ask if the $1500 estimate was for parts and labor. We were told that it was for parts only and that the labor would be an additional $2000! Why was this not shown on the estimate? Had we not asked and then had decided to bring the car in later to have the repair done, we would have been shocked when it came time to pay the bill--$3500 instead of the written estimate of $1500. This would have added insult to injury after being charged $200 for an estimate without being informed of the charge ahead of time. Both of these practices seem a little shady and have left a bad taste in our mouths. My first husband and I owned a Ford dealership for many years, and we would never have conducted business in this manner. Since our Expedition is getting on up in age, we have been considering trading it in on a newer model, but we're really leery of using AutoNation now.