Express Terry Chevrolet GMC

Great job on time and does work in good timing manner check all fluid levers ⁹

I love my car, the dealership was so nice and did everything they could to get me in updated Honda Accord. When picking up my car they had it washed, clean, tank full of gas, made me an extra copy of my car insurance to have in my car and everyone congratulated me that made my day. Thank you God for just being able, hallelujah

The price was $1,000.00 more than quoted and I didn’t realize it until after I got home

Very communicative. Always keep you in the loop of the progress of work being done

Express is so accommodating. They have me in and out in good time. Don’t mind the wait, just want a good job . Too bad they can’t handle Buicks anymore . I bought 2 Buicks there when it was Skinners. I’ll be buying another brand next , because I’m not leaving Express. Maybe Chevy, or maybe truck , who knows.

Skinner’s nka Express, -not sure re: dealership, answering/ph. system re: Srvc. Dept.: bad. Srvc. Cost: too high.

IN MAY 2021 I PURCHASED A SLT SIERRA 4,200 MILES LATER THE MOTOR HAS ISSUES AND THERE IS NO PART'S TO FIX IT.WHERE NOW AT TWO WEEK'S AND IM RENTING A CAR THAT COST MORE A WEEK THAN MY TRUCK NOTE IS A MONTH.NOT A GOOD WAY TO DO BUISSNESS.

As a black single woman I felt as if I was discriminated against at this dealership. Also, to be called a liar, I couldn’t believe the level of professionalism with the top manager and this establishment was so low. I left this place in tears, people shouldn’t do others this way especially in a professional setting. I will also be sure to aware others of the disrespect, discrimination, and unethical behavior at this establishment.

Beware, this dealership engages in Yo-Yo financing. On 09/02/2019 I traded in my truck at payoff value and purchased a new one at this dealership. We were approved financing at an acceptable rate, signed papers and left with the truck. 11 days later, we were contacted by "Tony", the Finance Manager, telling us the financing had fallen through, and that we either needed to bring the truck back to the dealership or sign a new contract (+5% higher APR than the original contract and +$60/mo higher payment). I asked about terminating the deal and just taking my trade-in back, along with my down payment. Tony replied, "No. We've already paid for the truck." So they have taken my truck and placed me in a position where I have two choices. Return the truck and walk home, or pay close to double the retail value of the truck due to outrageous finance charges. I was appalled. Before returning to the dealership to sign this contract I knew I would regret (what choice did I have, really?) I reached out to both GM and the manager of the dealership. I recounted the facts as they happened to both parties. GM stated they would open a case and relay the complaint to the dealership. I spoke with Brent Skinner over the phone and explained the negative experience we've taken from his dealership and asked if there was anything he could do for us as a customer. Perhaps something to retain a customer and act in good faith that the deal had gone from fair to taking advantage of a consumer? "No", Brent Skinner's words were "As a customer, you don't see our side and what we have already done for you to make this happen" - meaning the new contract with a ridiculously high APR that they had to "pull strings" to make happen. Even an offer of a tank of gas to drive out 30 miles to buy into their deceptive practices would have been a nice band-aid on the wound they've inflicted on our wallets already. Let it be known that I did my part to reach out to all relevant parties to find a solution before resorting to sharing my experience with the public. However, it was made apparent to me that management at this dealership doesn't deal in pragmatic, good faith solutions. "Sorry." is best this business has to offer, from my experience. This dealership will allow you to leave their lot with their vehicle, with a seemingly great deal, under the impression that the financing was approved and finalized, only to reel you back in, pointing fingers at financial institutions and not their own feigned ignorance of what an approval really entails. Twice, the finance manager gloated about having "been in the business for over 20 years", but for us it's become apparent how those years were spent. In conclusion, I would not recommend this business in any capacity to anyone. I can guarantee that my family and friends will stay far away from this place. Y'all had a choice and several opportunities to turn this into a positive experience and make a return customer of us and you failed tremendously. In the end, it may have been completely legal. But legality does not equate morality and in our opinion this is a very immoral business.

Took my car in for check engine light next day it was on again took it back July 30 it’s now August 21 and I still do not have my car back and my service advisor Maggie could car less. She told me she would keep me updated and that was a bold face lie. After contacting GMC the part was finally located but days later my car is still just sitting at Skinners in Terry Ms.