Reviews
Terrible!
Terrible!!! I asked Vinessa for updated pictures on the C7 Corvette , it’s like she completely ignored my email and my request.. someone else wanted if they took care of me and my response was none .. TERRIBLE follow up !
Terrible!
Terrible!!! I asked Vinessa for updated pictures on the C7 Corvette , it’s like she completely ignored my email and my request.. someone else wanted if they took care of me and my response was none .. TERRIBLE follow up !
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. If you'd like to discuss this further or need assistance moving forward, please reach out directly to our management team. We're here to help.
Gary provided great service upon signing paperwork.
Gary provided great service upon signing paperwork. Purchase 2025 Escalade. Sales manger was east to work with and straight to the point.
Gary provided great service upon signing paperwork.
Gary provided great service upon signing paperwork. Purchase 2025 Escalade. Sales manger was east to work with and straight to the point.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're glad to hear that Gary provided great service during your paperwork process and that our sales manager made everything straightforward. Enjoy your new 2025 Escalade!
Gary was a 20/10.
Gary was a 20/10. Great service, amazing to work with and thanks to him I purchased my new 2025 Escalade.
Gary was a 20/10.
Gary was a 20/10. Great service, amazing to work with and thanks to him I purchased my new 2025 Escalade.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We're thrilled to hear that Gary provided you with such a great experience and helped you find your perfect 2025 Escalade. We appreciate your kind words and your business! Enjoy your new ride, and we look forward to serving you again in the future!
This guy Kevin gets the car for me to test drive, and it
This guy Kevin gets the car for me to test drive, and it has been keyed from the right rear of car all the way to the front right panel that was not disclosed. Also, the steering column made a ticking noise when driving and not the smooth drive expected from a well maintained Lexus that was not disclosed. Kevin stated, "It's just wear and tear." I'll pass Kevin. CARFAX only can tell you so much.
This guy Kevin gets the car for me to test drive, and it
This guy Kevin gets the car for me to test drive, and it has been keyed from the right rear of car all the way to the front right panel that was not disclosed. Also, the steering column made a ticking noise when driving and not the smooth drive expected from a well maintained Lexus that was not disclosed. Kevin stated, "It's just wear and tear." I'll pass Kevin. CARFAX only can tell you so much.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience. We take your concerns seriously and strive to provide transparency and quality in every interaction. We regret that your visit did not meet expectations. Your feedback is valuable and will help us improve our processes. If you'd like to discuss this further, please don’t hesitate to reach out directly—we’d appreciate the opportunity to make things right.
I purchased a PreOwned XT5 a few months ago.
I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. Being that my car was a lease return I find this hard to believe. On the initial vehicle inspection Kevin told me I would find the spare under the mat but made the mistake of not asking him to show it to me. If this these items were missing I believe it the responsibility of any reputable dealer to be honest if items like this would be missing. I definitely won’t return to Beverly Hills Cadillac for a vehicle as they clearly didn’t appreciate me buying a vehicle from them.
I purchased a PreOwned XT5 a few months ago.
I purchased a PreOwned XT5 a few months ago. I returned to receive my first oil change at which I was asked for the wheel lock key. After a thorough search I realized I never received it. During this search I would also find out I was missing a spare tire. I contacted the Beverly Hills Cadillac sales department speaking to my initial salesperson to report the problem expecting them to help me in resolving this. Kevin m,y salesperson informed me that this can happen on preowned sales purchases that I basically they would not help in any way. Being that my car was a lease return I find this hard to believe. On the initial vehicle inspection Kevin told me I would find the spare under the mat but made the mistake of not asking him to show it to me. If this these items were missing I believe it the responsibility of any reputable dealer to be honest if items like this would be missing. I definitely won’t return to Beverly Hills Cadillac for a vehicle as they clearly didn’t appreciate me buying a vehicle from them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Mr. Veske, thank you for reaching out and bringing your concerns to our attention. Let me assure you that we will absolutely take care of the matter and furthermore, we stand by every vehicle that we sell regardless of new or used status. Is the vehicle at our service department? I can also be available at your convenience if you wish to have a phone conversation. Sincerely, Harry Panosian General Sales Manager
Thank you very much for resolving this issue. It makes me want to buy from you again. Thanks!
my car was at their shop for 10 days and when i got it
my car was at their shop for 10 days and when i got it back has many parts missing and damages on rear bumper and water spots all over they do not even return calls terrible service
my car was at their shop for 10 days and when i got it
my car was at their shop for 10 days and when i got it back has many parts missing and damages on rear bumper and water spots all over they do not even return calls terrible service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Matt. It saddens me to hear about your experience. As you probably know we are known for excellence in all that we do. What happened to you was not acceptable by any means and we are looking into it. Rest assured we will address the matter internally, but we also want to make sure we have done everything in our hands to take care of you. I am available to discuss this matter at your leisure. Please contact me via email caitlyn.stenberg@cadillacbeverlyhills.com - Caitlyn
i sent you an email with pictures of damages lets hope you respond in timely manner and fix damages
Brian Epps and his team did a phenomenal job getting us
Brian Epps and his team did a phenomenal job getting us our 2024 Lyriq. The vehicle was worth the wait and Brian was phenomenal!
Brian Epps and his team did a phenomenal job getting us
Brian Epps and his team did a phenomenal job getting us our 2024 Lyriq. The vehicle was worth the wait and Brian was phenomenal!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Misha, thank you for sharing your experience with others. We apprecaite your business, Brian and the entire team look forward to seeing you and yours down the road. Thank you for your friendship and patronage - Denise
I purchased for 2023 Cadillac Escalade ESV I pay over
I purchased for 2023 Cadillac Escalade ESV I pay over $150,000 My salesperson fay (fariba) She was one of the rude person ever I met .definitely, I don't recommend working with her she's out of the schedule route and a lot of attitudes She doesn't have respect for the customers, and she doesn't know how to talk to the people
I purchased for 2023 Cadillac Escalade ESV I pay over
I purchased for 2023 Cadillac Escalade ESV I pay over $150,000 My salesperson fay (fariba) She was one of the rude person ever I met .definitely, I don't recommend working with her she's out of the schedule route and a lot of attitudes She doesn't have respect for the customers, and she doesn't know how to talk to the people
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Pedram, we want to thank you for taking the time to provide feedback about your experience with us. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. Internally, we are already looking into this issue to ensure a better experience for our clients. - Denise
We purchase two Cadillacs in the last six months I must
We purchase two Cadillacs in the last six months I must say Brian is very helpful and knowledgeable Answer every question I had. He did a great job. I will recommend him
We purchase two Cadillacs in the last six months I must
We purchase two Cadillacs in the last six months I must say Brian is very helpful and knowledgeable Answer every question I had. He did a great job. I will recommend him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy, friendly, professional.
Easy, friendly, professional. What you see is what you get - there’s no bait and switch, foot-in-the-door, high pressure sales mind game BS you get from typical car dealers. Highly recommend.
Easy, friendly, professional.
Easy, friendly, professional. What you see is what you get - there’s no bait and switch, foot-in-the-door, high pressure sales mind game BS you get from typical car dealers. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car