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New (888) 910-3192 (888) 910-3192
Used (888) 965-6426 (888) 965-6426
Service (866) 269-4701 (866) 269-4701

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Reviews

(48 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Santa Monica GMC from DealerRater.

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Best Dealership in LA hands down.

Best Dealership in LA hands down. We bought a beautiful car here, best service & pricing anywhere! Ask for vroom & Harout they where our salesmen and the sweetest people ever. Thank you, Santa monica Buick/GMC

Best Dealership in LA hands down.

Best Dealership in LA hands down. We bought a beautiful car here, best service & pricing anywhere! Ask for vroom & Harout they where our salesmen and the sweetest people ever. Thank you, Santa monica Buick/GMC

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the amazing feedback! We're thrilled to hear you had such a great experience with Vroom and Harout — they’ll be so happy to know they made your visit special. Enjoy your beautiful new car, and welcome to the Santa Monica GMC family!

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We had an outstanding experience purchasing our new car

We had an outstanding experience purchasing our new car from Santa Monica Buick GMC. From start to finish, the entire process was smooth and professional. The team was incredibly knowledgeable and made us feel confident in our decision. We want to give a special shout-out to Victoria, who went above and beyond to make sure everything was perfect. Her expertise and attention to detail were truly impressive. She answered all our questions with patience and clarity, ensuring we fully understood every aspect of the vehicle and the purchase process. What?s even more impressive is that Victoria continues to provide exceptional support even a week after the purchase. A week later, she?s still available and responsive, patiently addressing any questions we have with the same level of professionalism and care. The warm and welcoming atmosphere at Santa Monica Buick GMC made all the difference. It?s clear that customer satisfaction is a top priority here. We?re thrilled with our new car and highly recommend Santa Monica Buick GMC to anyone looking for a top-notch buying experience. Thank you again to Victoria and the entire team for making this such a positive experience!

We had an outstanding experience purchasing our new car

We had an outstanding experience purchasing our new car from Santa Monica Buick GMC. From start to finish, the entire process was smooth and professional. The team was incredibly knowledgeable and made us feel confident in our decision. We want to give a special shout-out to Victoria, who went above and beyond to make sure everything was perfect. Her expertise and attention to detail were truly impressive. She answered all our questions with patience and clarity, ensuring we fully understood every aspect of the vehicle and the purchase process. What?s even more impressive is that Victoria continues to provide exceptional support even a week after the purchase. A week later, she?s still available and responsive, patiently addressing any questions we have with the same level of professionalism and care. The warm and welcoming atmosphere at Santa Monica Buick GMC made all the difference. It?s clear that customer satisfaction is a top priority here. We?re thrilled with our new car and highly recommend Santa Monica Buick GMC to anyone looking for a top-notch buying experience. Thank you again to Victoria and the entire team for making this such a positive experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your amazing experience! We’re thrilled to hear that Victoria and our team at Santa Monica GMC made your car-buying process smooth, professional, and enjoyable. Customer satisfaction is always our top priority, and we’re so glad Victoria's dedication and support stood out to you—even after your purchase. Enjoy your new car, and we appreciate your recommendation! If you ever need anything, we’re here for you.

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GMC of Santa Monica is literally a joke.

GMC of Santa Monica is literally a joke. I planned ahead for an extended test drive, confirmed multiple times, and everything seemed set. But the moment I arrived, the manager, Collin, came up to me and said, “This is not a rental place. If it was, then we’d just give out cars.” Seriously? After all that planning? Fine, whatever. I figured I’d still test drive and get a quote. Then they hit me with $1,700/month with $3K down … for a Hummer EV. Excuse me, what? That’s beyond ridiculous. Absolutely terrible experience—zero professionalism, zero customer service. Don’t waste your

GMC of Santa Monica is literally a joke.

GMC of Santa Monica is literally a joke. I planned ahead for an extended test drive, confirmed multiple times, and everything seemed set. But the moment I arrived, the manager, Collin, came up to me and said, “This is not a rental place. If it was, then we’d just give out cars.” Seriously? After all that planning? Fine, whatever. I figured I’d still test drive and get a quote. Then they hit me with $1,700/month with $3K down … for a Hummer EV. Excuse me, what? That’s beyond ridiculous. Absolutely terrible experience—zero professionalism, zero customer service. Don’t waste your

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and understand how frustrating this experience must have been. Clear communication and professionalism are important, and we regret that your visit did not meet your expectations. If there’s anything we can do to address your concerns further, we’d be happy to assist.

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I never leave reviews but felt I needed to on this.

I never leave reviews but felt I needed to on this. First class throughout my buying experience. I usually hate going into a dealership to buy a car. No games, no pressure, honest and up front. Responded quickly to everything i needed. I would buy another car here any day. Thank you for the great customer service and buying experience.

I never leave reviews but felt I needed to on this.

I never leave reviews but felt I needed to on this. First class throughout my buying experience. I usually hate going into a dealership to buy a car. No games, no pressure, honest and up front. Responded quickly to everything i needed. I would buy another car here any day. Thank you for the great customer service and buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're thrilled to hear that your car-buying journey was first-class and exceeded your expectations. Providing honest, no-pressure, and seamless service is our goal, and we're glad we delivered for you. We truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your new car!

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On Friday 10/25 I spoke with Christine in Service

On Friday 10/25 I spoke with Christine in Service department. She was unprofessional and rude the way she assisted with my oil change appointment request. She got frustrated very quick then hung up my phone just like that after several times asked me questions and couldn’t find my account in the system, then I called back right away and a gentleman able to assist me. Thanks god I got her name in first place. She made company look bad with her unprofessional behavior in my opinion. I prefer to look other GMC dealership who can provide better and professional services because good services will always bring customer comeback again and again and again and importantly referral to others as well

On Friday 10/25 I spoke with Christine in Service

On Friday 10/25 I spoke with Christine in Service department. She was unprofessional and rude the way she assisted with my oil change appointment request. She got frustrated very quick then hung up my phone just like that after several times asked me questions and couldn’t find my account in the system, then I called back right away and a gentleman able to assist me. Thanks god I got her name in first place. She made company look bad with her unprofessional behavior in my opinion. I prefer to look other GMC dealership who can provide better and professional services because good services will always bring customer comeback again and again and again and importantly referral to others as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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This dealer was helpful in all aspects of the sale.

This dealer was helpful in all aspects of the sale. From negotiating a fair price to accommodating my financial needs.

This dealer was helpful in all aspects of the sale.

This dealer was helpful in all aspects of the sale. From negotiating a fair price to accommodating my financial needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that our team could assist you throughout the entire sales process, from negotiating a fair price to accommodating your financial needs. We strive to make every step smooth and hassle-free. Enjoy your new vehicle, and we look forward to serving you again!

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Don was a pleasure to work with to complete the

Don was a pleasure to work with to complete the transaction. Don responded quickly to calls and emails, is informative, helpful, no pressure and provided the facts. Worked as quickly as possible to complete the transaction.

Don was a pleasure to work with to complete the

Don was a pleasure to work with to complete the transaction. Don responded quickly to calls and emails, is informative, helpful, no pressure and provided the facts. Worked as quickly as possible to complete the transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to hear that Don made your transaction smooth and efficient. It's great to know he was responsive, informative, and helpful throughout the process. We appreciate your feedback!

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VICTORIA Gia is the best.

VICTORIA Gia is the best. Thank you guys so much for my dream car. I couldn’t have done this without you guys.

VICTORIA Gia is the best.

VICTORIA Gia is the best. Thank you guys so much for my dream car. I couldn’t have done this without you guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're so glad to hear that Victoria Gia and the team could help you get your dream car. Your satisfaction is our top priority, and we appreciate your trust in us. Enjoy your new ride, and don’t hesitate to reach out if you need anything else!

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Victoria Gia and her sales manager did an excellent job

Victoria Gia and her sales manager did an excellent job of helping us without being too pushy. They stayed late after the dealership was closed to help us.

Victoria Gia and her sales manager did an excellent job

Victoria Gia and her sales manager did an excellent job of helping us without being too pushy. They stayed late after the dealership was closed to help us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Byron, for your feedback! We're thrilled to hear that Victoria Gia and her sales manager provided excellent service and stayed late to assist you. It's always our goal to ensure that every customer feels well taken care of without any pressure. We appreciate your business and look forward to helping you again in the future!

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Extremely grateful for Don.

Extremely grateful for Don. Don is my guy, if you’re looking for any cars that’s who you want to deal with. He took great car of me and my family. 8 thumbs up and 50 stars!!! The best customer service I’ve ever had at a car dealership

Extremely grateful for Don.

Extremely grateful for Don. Don is my guy, if you’re looking for any cars that’s who you want to deal with. He took great car of me and my family. 8 thumbs up and 50 stars!!! The best customer service I’ve ever had at a car dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Don provided you with such exceptional service. We’ll make sure to pass along your praise. Looking forward to assisting you and your family again in the future!

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See all 48 reviews