Reviews
Victoria and Caddy were amazing!
Victoria and Caddy were amazing! I got my 1500 Sierra truck and I couldn’t be happier with the process!
Victoria and Caddy were amazing!
Victoria and Caddy were amazing! I got my 1500 Sierra truck and I couldn’t be happier with the process!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so glad to hear that Victoria and Caddy made your truck-buying process such a great one. Congratulations on your new Sierra 1500 — we hope you enjoy every mile! - Jenna
Harout was very helpful and attended my needs with care
Harout was very helpful and attended my needs with care and respect. Best dealership experience I ever had.
Harout was very helpful and attended my needs with care
Harout was very helpful and attended my needs with care and respect. Best dealership experience I ever had.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mushufasas, thank you so much for your kind words! We’re thrilled to hear that Harout provided such attentive and respectful service. Delivering an exceptional experience is always our goal, and it means a lot to know this was your best dealership visit yet. We appreciate your trust and look forward to welcoming you back again soon! - Jenna
Worst experience from start to finish.
Worst experience from start to finish. Only bright spot was Vroom. I walked in with my own financing. Worked out a price. Overnighted them a check for 45k. And they proceed to tell me i cant take possesion of Truck for 7-10 days. Till the Cashiers check from a Federal Credit Union clears. Not happy but i wait. 7 days later they deliver truck to my home and when it arrives its over heating. Have to have it towed back to their Service Dept. next morning. They keep it for 4 days and fix problem and re-deliver truck to my home. But forget to send me back the 2 fobs i sent with truck. After 3 phone calls and a week later i get my 2nd key fob. Then 2 days later i get a call that they want me to smog the vehicle in order to get it registered. I explain why wasnt this done while the truck sat at Dealership for all the time before i purchased it , plus all the time they had during the wait time of Cashiers check clearing, And during the 4 days of overheating repair. Never offering to send someone to pickup truck and take it to a near by smog shop by my work so as not to inconvenience me. So in all im the one that did the ground work to get this vehicle sold. In final thought i now have to go back to the worst Dealership experience i had about 20 yrs ago and apologies, and tell them i have now found the worst Dealership. So many people their not doing their job!
Worst experience from start to finish.
Worst experience from start to finish. Only bright spot was Vroom. I walked in with my own financing. Worked out a price. Overnighted them a check for 45k. And they proceed to tell me i cant take possesion of Truck for 7-10 days. Till the Cashiers check from a Federal Credit Union clears. Not happy but i wait. 7 days later they deliver truck to my home and when it arrives its over heating. Have to have it towed back to their Service Dept. next morning. They keep it for 4 days and fix problem and re-deliver truck to my home. But forget to send me back the 2 fobs i sent with truck. After 3 phone calls and a week later i get my 2nd key fob. Then 2 days later i get a call that they want me to smog the vehicle in order to get it registered. I explain why wasnt this done while the truck sat at Dealership for all the time before i purchased it , plus all the time they had during the wait time of Cashiers check clearing, And during the 4 days of overheating repair. Never offering to send someone to pickup truck and take it to a near by smog shop by my work so as not to inconvenience me. So in all im the one that did the ground work to get this vehicle sold. In final thought i now have to go back to the worst Dealership experience i had about 20 yrs ago and apologies, and tell them i have now found the worst Dealership. So many people their not doing their job!
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We value all feedback as it helps us identify areas for improvement.
Mr. Hunter was patient persistent and caring he took his
Mr. Hunter was patient persistent and caring he took his time to explain everything. Grateful
Mr. Hunter was patient persistent and caring he took his
Mr. Hunter was patient persistent and caring he took his time to explain everything. Grateful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear Hunter provided such patient, persistent, and caring service, taking the time to explain everything clearly. We truly appreciate your feedback and look forward to assisting you again in the future.
Best buying experience ever!
Best buying experience ever! Victoria went above and beyond to make sure we are happy!
Best buying experience ever!
Best buying experience ever! Victoria went above and beyond to make sure we are happy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We're so glad to hear that you had such a great buying experience. Victoria is truly dedicated to making sure every customer leaves happy, and we’re thrilled she made such a positive impact. Enjoy your new vehicle!
My name is Sevag I bought a new Vehicle from this
My name is Sevag I bought a new Vehicle from this dealership. Vroom was my salesman , he was unbelievably amazing ... Vroom was a truly reflection of the beauty of the vehicle but more importantly his explanation of the mechanism . VROOM is shining all the way , he changes your mood and makes you laugh all the time . He is overqualified for his position and definitely needs a higher position in the dealership ... I would love to see him as a branch Manager . His dress and his demeanor are extremely valuable information. He was patient , very knowledgeable and more important is his shining smile . 😊😊😊😊 you are so good at what you do that you can sell an elephant 🐘
My name is Sevag I bought a new Vehicle from this
My name is Sevag I bought a new Vehicle from this dealership. Vroom was my salesman , he was unbelievably amazing ... Vroom was a truly reflection of the beauty of the vehicle but more importantly his explanation of the mechanism . VROOM is shining all the way , he changes your mood and makes you laugh all the time . He is overqualified for his position and definitely needs a higher position in the dealership ... I would love to see him as a branch Manager . His dress and his demeanor are extremely valuable information. He was patient , very knowledgeable and more important is his shining smile . 😊😊😊😊 you are so good at what you do that you can sell an elephant 🐘
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sevag, for your heartfelt review! We’re thrilled to hear that Vroom made your experience so enjoyable and memorable. His energy, professionalism, and product knowledge truly shine, and we’re lucky to have him on our team. We’ll be sure to share your kind words with him, and we agree, he really can sell anything! Enjoy your new vehicle, and thank you for choosing us.
Atto was very professional and efficient!
Atto was very professional and efficient! He helped us trade in our 2023 GMC Acadia and made it super fast and easy. He even helped us get a better deal with their upcoming July 4th event. Thank you!!
Atto was very professional and efficient!
Atto was very professional and efficient! He helped us trade in our 2023 GMC Acadia and made it super fast and easy. He even helped us get a better deal with their upcoming July 4th event. Thank you!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback! We're so glad Atto was able to make your trade-in experience quick, easy, and stress-free. Enjoy your new vehicle, and we hope to see you again soon!
Went in for oil change and diagnostic.
Went in for oil change and diagnostic. We waited five hours for an oil change. No diagnostic done. Was told we would have to leave the car there all day for a diagnostic. The car was there until on hour before they closed.
Went in for oil change and diagnostic.
Went in for oil change and diagnostic. We waited five hours for an oil change. No diagnostic done. Was told we would have to leave the car there all day for a diagnostic. The car was there until on hour before they closed.
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- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We understand how frustrating it is to wait an extended amount of time without getting the full service you came in for. We’re always working to improve our scheduling and communication to better serve our guests. Your experience has been noted, and we appreciate you bringing it to our attention.
Service department was the absolute worst.
Service department was the absolute worst. After Armando had my sierra duramax denail for a combination of 95 days, multiple false diagnosis's and multiple parts changed, the vehicle to this day still has the same problem. I've reached out to management, Tony Plett, multiple times to discuss with no response. 0 for customer satisfaction. You can read my whole review on Santa Monica GMC page. You just can't ignore your customers!
Service department was the absolute worst.
Service department was the absolute worst. After Armando had my sierra duramax denail for a combination of 95 days, multiple false diagnosis's and multiple parts changed, the vehicle to this day still has the same problem. I've reached out to management, Tony Plett, multiple times to discuss with no response. 0 for customer satisfaction. You can read my whole review on Santa Monica GMC page. You just can't ignore your customers!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand your concerns and take them seriously. Your experience is important, and we want to ensure that it’s addressed properly. If you’re open to further discussion, please contact our management team directly or send us your preferred contact information and we can have management reach out to you and assist you accordingly.
Thank you for responding. You can find all my contact information on the emails I sent to Tony Plett. March 7, 2025 10:45 AM & re sent March 18, 2025 12:36 PM. No response! All the details are there for you to see. Two emails were sent to Bruce Brennan, March 4th or 5th and April 22 2024 with no response. GMC support was called in to follow with case #913577241913.
Hi Avie The email sent was from rgcbuilders@aol.com on March 7, 2025 and re sent 4-18-2025
Best Dealership in LA hands down.
Best Dealership in LA hands down. We bought a beautiful car here, best service & pricing anywhere! Ask for vroom & Harout they where our salesmen and the sweetest people ever. Thank you, Santa monica Buick/GMC
Best Dealership in LA hands down.
Best Dealership in LA hands down. We bought a beautiful car here, best service & pricing anywhere! Ask for vroom & Harout they where our salesmen and the sweetest people ever. Thank you, Santa monica Buick/GMC
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the amazing feedback! We're thrilled to hear you had such a great experience with Vroom and Harout — they’ll be so happy to know they made your visit special. Enjoy your beautiful new car, and welcome to the Santa Monica GMC family!