Yonkers Kia

This is an update on my reviews July 30 and August 14 absolutely no contact from the dealership or Kia corporation as far as I’m concerned the blatant fraud that they perpetrated is business as usual why would they contact me? There’s no plausible explanation other than they got caught again. I stress.BUYER BEWARE

Thank you for a great experience. Everybody in the dealership was phenomenal. Especially my sales person and I absolutely love my car

⭐⭐⭐⭐⭐ I can’t say enough about the outstanding service I received at Yonkers Kia. After struggling with an issue that other Kia dealerships brushed off or failed to resolve, I finally found a team that truly cared. From the start, Giancarlo Carusone went above and beyond to listen, take my concerns seriously, and make sure the problem was properly diagnosed. Their professionalism, patience, and genuine dedication to helping me stood out immediately. They kept me updated every step of the way and treated me with respect, making me feel like more than just another customer. Thanks to Giancarlo, Alfredo, and the service department, my issue was finally resolved, and my car is running better than ever. This is what customer service should be—knowledgeable, attentive, and committed to finding solutions. If you’re looking for a Kia dealership that will actually put in the effort to take care of you, I highly recommend Yonkers Kia. I will definitely be returning here for all of my service needs. Izzy

My experience with Yonkers Kia had been incredible! My first encounter first came when we bought our Telluride from the General Manager Mike Romano who treated my family like it was his family. From a professional perspective, he treated us fairly, he negotiated in good faith while under promising and then over delivering on everything that was agreed on during our negotiations. As important, maybe more important was Mike then went on to introduce me to his service manager Howie Missbach who took the mantle from Mike and treated my family with the same courtesy and professionalism (and by the way a great guy) that I received from the first time we stepped foot in the Kia showroom. I end with this…I would wholeheartedly recommend Yonkers Kia to anyone looking to purchase or have their vehicle serviced who is also looking to deal with folks from management to salespeople to service personnel who will treat you with respect and fairness that one deserves / demands when dealing with a car dealer and with Yonkers KIA, that’s exactly what we have experienced Thank you!!

Great manager and sales people, willing to work with you to make the sale work

This is the second car I bought from Noel. Process was very transparent - the numbers were settled upfront and when the car we hoped to buy turned out not to be available, Noel found another one with the exact same features (maybe even better). He sent me the sticker when I couldn’t find it anywhere else. I need transparency- it’s very important to me. Noel was very helpful with all my questions without being salesy,

Excellent service Agreed on price and they honored agreement 100% Sales people were upfront and reliable

This is just a follow up of my negative review of July 30 (see below). As requested on August 2nd, I called Mike Romano, General Manager. They told me he was not available and would return until Thursday. I requested his voicemail and left a message, including my phone number and requested that he contact me when he returns. I left another voicemail on Mike Romano’s (General Manager) voicemail on Friday, August 8th. Here we are almost two weeks later, and still ZERO follow-up from the dealership. I don’t know why I expected a response, as the management positions in car dealerships are partially based on commissions, the more they rip off the unexpected customer, the more they find in their paycheck. My final words are BUYER BEWARE! From DealerRater.com July 30, 2025 SERVICE VISIT BUYER BEWARE! Yonkers Kia (or is it Tasca) does not perform services they charge you for. I just took my 2023 Kia Sportage in for minor services (NYS State Inspection, Oil Change, and Tire Rotation). As a precaution, I marked the tires so that I could confirm that they were rotated. After waiting about 2 1/2 hours, I was told the car was ready. I paid the bill, which included the charge and statement that the tires were rotated. I immediately observed that the tires, as marked were in their original positions and NOT ROTATED! I saw the person that identified himself as the sales manager sitting in his office (he did not introduce himself, there were no business cards available on his desk or name plate on his desk or door. I expressed my concerns and he did not immediately respond. When I asked what he thought, he simply said he was totally embarrased, got up and left his office. He left me standing in service; I assumed he was going to the service desk. I never saw or spoke to him again on that visit. Based on the service writers reactions, he must have briefed them. All I heard them saying in hushed tones was "he marked the tires." Based on everyones reaction, it did not seem to be that they were surprised by what happened, but shocked that they got caught. I told them I wanted my car with the tires rotated and completed within 15 minutes, which they did. NO EXPLANATION, NO SERVICE MANAGER, NO PROFESSIONAL RESPONSE TO WHAT HAPPENED, NO FOLLOW-UP. I waited two business days before posting my experience online to warn other potential customers. Less by des Recommend Dealer No Employees Worked With Unknown Report | Print Aug 02, 2025 - Yonkers Kia responded Hello, We take our customer feedback very seriously, and I would like the opportunity to speak with you about the services completed on your 2023 Kia Sportage by our Service Team and the level of customer service and care you received. Please reach out to me directly when you have a moment. Thank you, Mike Romano General Manager mike.romano@yonkerskia.com (914) 337-3800 ext 7701

She was courteous and professional. Provided all the information asked and made some suggestions too.

BUYER BEWARE! Yonkers Kia (or is it Tasca) does not perform services they charge you for. I just took my 2023 Kia Sportage in for minor services (NYS State Inspection, Oil Change, and Tire Rotation). As a precaution, I marked the tires so that I could confirm that they were rotated. After waiting about 2 1/2 hours, I was told the car was ready. I paid the bill, which included the charge and statement that the tires were rotated. I immediately observed that the tires, as marked were in their original positions and NOT ROTATED! I saw the person that identified himself as the sales manager sitting in his office (he did not introduce himself, there were no business cards available on his desk or name plate on his desk or door. I expressed my concerns and he did not immediately respond. When I asked what he thought, he simply said he was totally embarrased, got up and left his office. He left me standing in service; I assumed he was going to the service desk. I never saw or spoke to him again on that visit. Based on the service writers reactions, he must have briefed them. All I heard them saying in hushed tones was "he marked the tires." Based on everyones reaction, it did not seem to be that they were surprised by what happened, but shocked that they got caught. I told them I wanted my car with the tires rotated and completed within 15 minutes, which they did. NO EXPLANATION, NO SERVICE MANAGER, NO PROFESSIONAL RESPONSE TO WHAT HAPPENED, NO FOLLOW-UP. I waited two business days before posting my experience online to warn other potential customers.