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Mazda of Salem

(171 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2014 state dealer award
View 2 awards
2014 state dealer award 2013 state dealer award
New (888) 665-6716 (888) 665-6716
Used (866) 984-2620 (866) 984-2620
Service (866) 981-3021 (866) 981-3021

Reviews

(171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Salem from DealerRater.

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I have bought a few cars in my time and I don’t care for...

I have bought a few cars in my time and I don’t care for the back and forth game played between buyer, salesperson, and sales manager. I know what I can afford and if the dealership plays games I will leave. Not only did I NOT have to play the game, Clint Edwards took what I could do and made it BETTER. Not only at the dealership but with all the prompt e-mails and working so hard with our difficult decisions and demands!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would highly recommend Power Mazda to anyone and...

I would highly recommend Power Mazda to anyone and everyone. I first contacted the dealership via email and Clint Edwards responded. He welcomed my inquiries and insisted that he had time to show me around the lot knowing that I wasn't buying a car that first day...totally different than many of the other dealerships that I had contacted. In the weeks that followed that initial visit he was persistent in checking in with me BUT WAS NOT PUSHY! He advised me of updates to vehicle prices and was understanding of the other priorities that were prohibiting me from focusing on my car search. When I was finally able to spend more time looking for a car, I knew that the place I wanted to purchase from was Power Mazda. Not only did I finally find a car that I am extremely happy with, I also found the overall experience to be very enjoyable and that was entirely due to Clint Edwards.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

POWER Mazda was wonderful to work with. Clint made the...

POWER Mazda was wonderful to work with. Clint made the buying process as easy as he could. POWER was honest and even helped fix an issue the car had after we purchased it. Lars was a funny guy who made the tedious paperwork seem like a breeze. I highly recommend POWER Mazda to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was looking for a mid-size SUV, decided to test drive...

I was looking for a mid-size SUV, decided to test drive as many models as possible. We went to visit Power Mazda in Salem, OR. Clint Edwards became our rep, he showed us more models, different makes & models then we could ever imagine. We came prepared, had the latest Consumer Reports, website quotes from various statewide dealers and were fixed on quality. Clint was very friendly, on point, answered all our concerns and let us test drive as many as we needed. We spent office time going over all our concerns and cost, never did Clint rush the process or skip direct questions. After 5 (five) hours or review and hands-on driving we choose the CX-9 Grand Touring Mazda "best of all." After closing the deal, Clint spent even more time with us pointing out key information regarding the vehicle and questioning any concerns. We ended the day not only with beautiful car but even Clint's cell phone number to keep answering any upcoming questions or issues that may arise. Went to a car dealer, came out with a great deal and a friend. Joe Gornik

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Clint made the buying experience easy. We communicated...

Clint made the buying experience easy. We communicated through, e-mail, text and phone calls to get me into the car I wanted at a price I can afford. The multimedia approach to sales is a huge bonus in my opinion. I am a loyal Power Mazda customer. I got my last Mazda 3 there and had it serviced there also. This is my second Mazda 3. I'm also a bit picky because I know what I like and what I want because I am a Mazda owner. When it came to some difficulties due to my bankruptcy, Clint kept on working to see that I got my car even when I was ready to give up. In the light of all the complications associated with my less than optimum credit, I think Clint deserves the highest respect and a lot of credit for his hard work. Thank you Clint, I love my new car as much as I loved my previous Mazda 3. Lars was very quick and accommodating with the paperwork piece. He explained things well and helped me understand what happens when you buy a car shortly after a bankruptcy. He also helped me get the car I wanted at a price I can afford. They don't blow you off just because you are a complicated buyer. That is important to me. The customer service at Mazda ROCKS!!!!! Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Clint was great to work with and very willing to work...

Clint was great to work with and very willing to work with me on the phone and via email. It made it so much easier for me and everything went very smoothly! Clint is extremely knowledgable and was very helpful. I couldnt have asked for a better sales person to help me through the process of buying a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

This place gets a whopping 5 cross the boards i liked my...

This place gets a whopping 5 cross the boards i liked my visit and i love my car the service was amazing they made us laugh so much it was fun they where serious with a side dish of humor it was great not like other dealerships where there kinda serious and there manager comes in every like 5 min to make sure the guy isn't messing up or whatnot, we didn't see the main man until he was pretty much settled in and when he sent us up Clint personally cleaned up the car for us it was awesome. I would say overall i would recommend this dealership to anyone even people i don't know to well ^_^. also the speed they went we where in and out of there in about 2 1/2 hours all nice and easy and the follow up visits where Super fast so theres no complaints for me there either. overall just gotta say it again Love this place ^_^

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went in with my Mom mostly just looking at cars. I was...

I went in with my Mom mostly just looking at cars. I was undecided if I really wanted to get a new car that day. After looking at a couple Mazdas, I decided to see if I could even get into a brand new car. I had a monthly payment max and wasn't going to do it if it wasn't in my price range. Clint came back with the first offer and it was exactly what I was comfortable with. We started the paperwork and it was very easy. There was no bargaining and going back and forth. It was a very pleasant experience and my Mom and I both bought brand new Mazdas that day. Clint was very nice and easy to work with the entire time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Being in customer service for over 25 years, I can...

Being in customer service for over 25 years, I can recognize excellent customer service when I see it. Clint Edwards provided that for me when helping us this past weekend with our new Mazda3. Its a very competitive world we live in, and as you know I could have gone to several dealers. However I chose Power Mazda because of Clint and how he talked with me and truly showed his desire to assist us. His emails to me were written in a professional manner, yet warm and friendly. His approach to us when we arrived at the lot was enthusiastic, yet not overbearing. I knew he was glad to see us. He showed us several different Mazda's but nothing out of our comfort zone. He hustles for you and I hope you recognize him as the valuable team player that he is. I have learned in my customer service career that not everyone has what it takes to provide excellent service to others but Clint does. Hang on tight to what you have because just as a consumer as many options you will learn that employees do too! And when you have someone who rates a 10 in my book, you might want to ask yourself why aren't all my employees a 10! Please let Clint know how satisfied I am and I hope he will get to read this too! By the way my granddaughter (6yrs old) loves my car. So, as any good gramma does...I gave it to her when she turns 16. Until then it's mine and I love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

My experience was excellent with Clint because there was...

My experience was excellent with Clint because there was no back and forth type of bantering. I went in and told Clint what I wanted and what I could do, and Clint came back with what he could do (which happened to be exactly what I wanted =). The dealershp also closes at 8 and because I worked hat day I was not able to get there until later in the evening and Clint never made us feel rushed or like he was annoyed, although I am sure he places to go because our deal did not get finished until way after 8. I found the entire experience calm, fun, and in the end satisfying! I would definitely recommend this dealership to my friends and family and definitely plan on doing business with them in the future. Thank you Power Mazda and Clint for making me feel like a super star when I am driving!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.