Reviews
The dealership was nice and clean and the people was nice
The dealership was nice and clean and the people was nice and friendly and they had nice cars
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're glad to hear that you found Gerald Kia of Matteson to be clean and welcoming, and that our staff made a positive impression on you. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Team at Gerald Kia of Matteson
The team was very nice but the car they gave me is in the
The team was very nice but the car they gave me is in the shop only had it for a month the car is shaking and making noise. This car is a 2015 and iam spending money all ready
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the open and honest feedback and it will be considered by our team. Please reach out to us directly if there’s anything we can do to help alleviate these issues for you. Sincerely, The Team at Gerald Kia of Matteson
They were flexible with adapting to my schedule and
They were flexible with adapting to my schedule and handled my car with care. Thank you
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that our team at Gerald Kia of Matteson was able to accommodate your schedule and handle your car with care. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson
Robb has always made the experience great.
Robb has always made the experience great. Very communicative , friendly, respectful and is always upfront with the cost of any service i need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about your experience with us at Gerald Kia of Matteson. It’s great to hear that you find our team communicative, friendly, and respectful. We strive to provide transparency with all our services, and I’m glad that it shows. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson
Everything was managed well at Gerald Kia of Matteson.
Everything was managed well at Gerald Kia of Matteson. High grades all around for the sales team, the finance team & the service team.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our sales, finance, and service teams at Gerald Kia of Matteson. Your kind words mean a lot to us. We hope to serve you again in the future! Sincerely, The Team at Gerald Kia of Matteson
Juan understood what I was looking for and what I was
Juan understood what I was looking for and what I was willing to spend. He got me something even better without spending more
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, for your fantastic review! We're thrilled to hear that Juan understood your needs and found you an even better vehicle within your budget. At Gerald Kia of Matteson, we strive to exceed our customers' expectations. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson
Great Customer Service.
Great Customer Service. I can jot recommend them highly enough. Rob, Shelly and Justin are seriously the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team at Gerald Kia of Matteson. Rob, Shelly, and Justin appreciate your kind words and are dedicated to providing the best service possible. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson
Robert kept us informed step by step.
Robert kept us informed step by step. Really liked his attitude not rude like some of service people
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Robert, for your wonderful review! We’re thrilled to hear that you appreciated our step-by-step communication and found our team’s attitude to be positive. At Gerald Kia of Matteson, we strive to provide excellent service to all our customers. We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson
Only good thing about this place is Juan to be honest .
Only good thing about this place is Juan to be honest . No comment on the rest.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Unfortunately, we are unable to identify you based on your review name and the details in your post. Please reach out to us directly at your earliest convenience so we can learn more and hopefully come to a resolution that improves your experience. Sincerely, The Team at Gerald Kia of Matteson
Good place, good people, good employees.
Good place, good people, good employees. Let me know up to date with my car's progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Gerald Kia of Matteson. Keeping you updated on your car's progress is important to us, and we're glad we could meet your expectations. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson