Reviews
Had my car for almost a month, thought they figured out
Had my car for almost a month, thought they figured out the issue with the turbo, put a new part in. It didn't fix the issue. Still charged me about 75% of the cost of the new part that didn't fix the issue. Peter was receptive and helpful
Had my car for almost a month, thought they figured out
Had my car for almost a month, thought they figured out the issue with the turbo, put a new part in. It didn't fix the issue. Still charged me about 75% of the cost of the new part that didn't fix the issue. Peter was receptive and helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Deceitful, unorganized, and the vehicle had to come from
Deceitful, unorganized, and the vehicle had to come from another dealer, they told me it would be flat bedded, is was driven and had the porter spilled coffee in the drink holder, and mud on the door jam. Even the gas tank wasn't full and the vehicle was dirty, they didn't detail it.
Deceitful, unorganized, and the vehicle had to come from
Deceitful, unorganized, and the vehicle had to come from another dealer, they told me it would be flat bedded, is was driven and had the porter spilled coffee in the drink holder, and mud on the door jam. Even the gas tank wasn't full and the vehicle was dirty, they didn't detail it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
tallonj - Thank you for your feedback. It sounds like your experience fell far short of your expecations as well as ours. Miscommunication does occur at times but we take misleading information very serious. If you could contact me directly with more detailed information I would love to be able to address these issues with the most direct and impactful response necessary to prevent it from happening in the future. I would also ask that you give us the opportunity to fill up your vehicle with gas and clean it to your satisfaction. Thank you very much once again for taking the time to allow us to hear and understand our shortcomings as well as attempt to correct them Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918
Rather not.
Rather not. Done Nice ?? Job was completed my car was returned the way I bought it in.
Rather not.
Rather not. Done Nice ?? Job was completed my car was returned the way I bought it in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gerald Kia always takes great care of my 2019 Kia Soul
Gerald Kia always takes great care of my 2019 Kia Soul and myself! I would not bring my car anywhere else.
Gerald Kia always takes great care of my 2019 Kia Soul
Gerald Kia always takes great care of my 2019 Kia Soul and myself! I would not bring my car anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership misrepresented the price of its car by 10k
The dealership misrepresented the price of its car by 10k and changed just prior to me showing up. The dealership is extremely slow. I spent over 5 hours there were 90% of the time was me sitting alone. They did not have my second key prior to leaving and was told it would be mailed to me. However, after contacting them multiple times over a month they told me I had to come back because they did not do proper compliance tests on their end. They even threatened to take my car away if I didn't come back for there mistake. All the while not getting call backs when I left messages to try and resolve the issue. We brought the car back of which they told us it would take 30min to complete and still made us wait over and hour and a half to complete. This dealerships communication and professionalism is extremely lacking.
The dealership misrepresented the price of its car by 10k
The dealership misrepresented the price of its car by 10k and changed just prior to me showing up. The dealership is extremely slow. I spent over 5 hours there were 90% of the time was me sitting alone. They did not have my second key prior to leaving and was told it would be mailed to me. However, after contacting them multiple times over a month they told me I had to come back because they did not do proper compliance tests on their end. They even threatened to take my car away if I didn't come back for there mistake. All the while not getting call backs when I left messages to try and resolve the issue. We brought the car back of which they told us it would take 30min to complete and still made us wait over and hour and a half to complete. This dealerships communication and professionalism is extremely lacking.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Juan was a perfect salesman!
Juan was a perfect salesman! He was able to make the sale as quick and painless as possible, and sent us home with our dream car at a great price!
Juan was a perfect salesman!
Juan was a perfect salesman! He was able to make the sale as quick and painless as possible, and sent us home with our dream car at a great price!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Overall they were pretty unresponsive and just wanted to
Overall they were pretty unresponsive and just wanted to make a sale. When I would ask a specific question they either didn't know the answer about a feature with the car or would deflect and answer something related.
Overall they were pretty unresponsive and just wanted to
Overall they were pretty unresponsive and just wanted to make a sale. When I would ask a specific question they either didn't know the answer about a feature with the car or would deflect and answer something related.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Tsloc11 - Thank you for the feedback. Please let me know what vehicle you were looking at and what others you are comparing it to and I will do my best to give you the answers you are looking for and a solid product comparison. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918
Nice employees and a very nice environment to do business
Nice employees and a very nice environment to do business with. I have no complaints.
Nice employees and a very nice environment to do business
Nice employees and a very nice environment to do business with. I have no complaints.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Everyone was very helpful, and understanding.
Everyone was very helpful, and understanding. They took care of my needs and provided all the help they can.
Everyone was very helpful, and understanding.
Everyone was very helpful, and understanding. They took care of my needs and provided all the help they can.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff was extremely friendly and gave me no hassle.
The staff was extremely friendly and gave me no hassle. They took the time to work out a favorable deal for me.
The staff was extremely friendly and gave me no hassle.
The staff was extremely friendly and gave me no hassle. They took the time to work out a favorable deal for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car