Tasca Volkswagen White Plains

I am not a fan of this service department at all. The thing that I truly dislike is, every time I go for service I need to update my email address as that is how I ask for my updates to be sent. They say they will give me a hard copy just in case I don't get the email. However, when reviewing the documentation given at the end, it is still wrong. It has been years and they still cannot update it in all the correct places. Moreover, if I explicitly ask for correspondence to be via email, the default should not be SMS.

Recently completed scheduled service on my Atlas. Early morning appointment, all staff were in good spirits. Jenn and Larissa are friendly, check in was fast and they communicated with me while I waited for my car. I got to observe how all of the other customers and employees interacted, definitely a big improvement overall as past experiences were not as good.

Excellent customer service. The staff was very helpful and their priority was getting my problem fixed immediately

The service department sadly refuses to take care of a flat tire under their warranty for less than 48hrs- considering the warranty is under them and an emergency. It is extremely sadden to have this type of EMERGENCY SERVICE have to wait more than a few hours to fix. They customer service basically debates every time you reach out to them and refuse to look at the previous visits notes. Laughable I was asked to schedule by next tire flat emergency so they could squeeze me in. So much for emergency services

I recently purchased a Fiat 500 from Tasca Volkswagen in White Plains, and unfortunately, my experience was quite disappointing. The car had several issues right from the start, and it took three weeks before they even acknowledged that they couldn’t fix it. They eventually sent it to their Jeep department, which did an amazing job resolving the major safety issue quickly. The team at Jeep was professional, communicative, and efficient. However, my initial experience with Tasca Volkswagen was frustrating. They kept me in the dark about the status of my car, and I had to constantly reach out for updates. While they ultimately resolved the major issue, the lack of communication and customer care was disappointing. I highly recommend the Jeep team for their excellent service. They turned a difficult situation into a positive experience!”

Mike did an excellent job answering all my questions and being helpful without being overbearing. Highly recommend him and the Tasca VW team.

Very helpful, quick and painless procedure. Answered all my questions thoroughly. Charles in particular was a big help. Fix the coffee machine and it would be absolutely perfect.

The staff was polite and professional, the person who took care on me , communicated clearly and give the timing of my service.

I had a wonderful experience working with this dealership. I worked with Mark and the manager as well - both extremely knowledgeable, trustworthy and friendly. Would definitely recommend this dealership and their service. It was above and beyond for me in getting my lease. Mark answered all my questions and made sure I was getting the best desk and service.

I am a CWA Retired and on SS. Union guys think about where you buy. I would not trust this guy's it's like a switch on prices I purchased a used 4Runner and I had a price from the web and another dealer. I gave him quote and the Web price and they came back with a Price that I negotiated that can live with. Andrew Goldburg the manager that I negotiated for the higher retail price that was on the Web. I called 3 times, no calls to rectify Tasca dealership need to steal my money!! Union don't x the line