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Tasca Volkswagen White Plains

(244 reviews)

Reviews

(244 reviews)

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Great service, Miguel and the crew are always reassuring

Great service, Miguel and the crew are always reassuring and quick to answer my questions. I’ve had my GTI for about 3 years and I’ve only ever brought it to Tasca, service is fast and communication is easy. Thank you!

Great service, Miguel and the crew are always reassuring

Great service, Miguel and the crew are always reassuring and quick to answer my questions. I’ve had my GTI for about 3 years and I’ve only ever brought it to Tasca, service is fast and communication is easy. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had a very good experience buying my Tiguan.

I had a very good experience buying my Tiguan. Anthony was very helpful in explaining the different parts of the car. I am very happy so far with my VW Tiguan.

I had a very good experience buying my Tiguan.

I had a very good experience buying my Tiguan. Anthony was very helpful in explaining the different parts of the car. I am very happy so far with my VW Tiguan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I Went to look for a car the same day I walk out with a

I Went to look for a car the same day I walk out with a new car that I love Volkswagen Tiguan 2024. Definitely ask for Jose Rodriguez he’s the sweetest salesperson and it feels so comfortable making business with him , he explained everything and was very easy talking and professional.. person to person .. He showed me the car and we worked with the numbers and he got me the best deal! I got it the same date I couldn’t believe everything was fast but not rushed . I been having the car for a month and no complaints at all. You need to speak with Jose Rodriguez if you are going to this dealership.

I Went to look for a car the same day I walk out with a

I Went to look for a car the same day I walk out with a new car that I love Volkswagen Tiguan 2024. Definitely ask for Jose Rodriguez he’s the sweetest salesperson and it feels so comfortable making business with him , he explained everything and was very easy talking and professional.. person to person .. He showed me the car and we worked with the numbers and he got me the best deal! I got it the same date I couldn’t believe everything was fast but not rushed . I been having the car for a month and no complaints at all. You need to speak with Jose Rodriguez if you are going to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear you love your new 2024 Volkswagen Tiguan. It's fantastic that Jose provided you with such a comfortable and professional experience while helping you get the best deal. We appreciate your recommendation and hope to see you again at Tasca Volkswagen White Plains for any future needs. Enjoy your new ride! Sincerely, The Team at Tasca Volkswagen White Plains

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My wife & I recently bought a used car from TASCA VW.

My wife & I recently bought a used car from TASCA VW. Carolina Perez (pronounced Caroleena) was our sales associate. She is a pleasant young woman to do business with. Very professional, attentive, ambitious, and sincere in her efforts to make the customer happy. During negotiations, the price was just a bit higher than I wanted to pay. I was ready to walk away a coulpe times. Carolina went above and beyond in her efforts to get the price right, for me to purchase the car. My wife & I are very happy with our purchase at a good price. Carolina was a big reason in our decision. If you go car shopping at TASCA VW, I highly recomend you ask to have Carolina Perez as your sales associate. She'll get the job done for you.

My wife & I recently bought a used car from TASCA VW.

My wife & I recently bought a used car from TASCA VW. Carolina Perez (pronounced Caroleena) was our sales associate. She is a pleasant young woman to do business with. Very professional, attentive, ambitious, and sincere in her efforts to make the customer happy. During negotiations, the price was just a bit higher than I wanted to pay. I was ready to walk away a coulpe times. Carolina went above and beyond in her efforts to get the price right, for me to purchase the car. My wife & I are very happy with our purchase at a good price. Carolina was a big reason in our decision. If you go car shopping at TASCA VW, I highly recomend you ask to have Carolina Perez as your sales associate. She'll get the job done for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your wonderful review! We truly appreciate your kind words about Carolina and are delighted to hear that she made your car-buying experience at Tasca Volkswagen White Plains so positive. It's great to know that her professionalism and dedication helped you find the right price for your purchase. We hope you and your wife enjoy your new vehicle, and we look forward to assisting you again in the future! Thank you for recommending Carolina; she truly embodies our commitment to customer satisfaction. Sincerely, The Team at Tasca Volkswagen White Plains

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This experience has been nothing but amazing from the

This experience has been nothing but amazing from the moment I walked into the parking lot. Tremendously easygoing to purchase my vehicle!

This experience has been nothing but amazing from the

This experience has been nothing but amazing from the moment I walked into the parking lot. Tremendously easygoing to purchase my vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience at Tasca Volkswagen White Plains was amazing from the moment you arrived. It's great to know that purchasing your vehicle was easy and enjoyable. We appreciate your support and look forward to welcoming you back for your next visit! Sincerely, The Team at Tasca Volkswagen White Plains

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24 hours ago I purchased a used Volks Tiguan.

24 hours ago I purchased a used Volks Tiguan. Drove from NJ to NY on Sunday to purchase a car to find out that business office wasn't in so I would have come back on Monday. Left a down payment to hold car and came back on Monday. Before I came on Monday I did the financing online to help speed the progress. Despite that I sat there for 2.5 hours waiting for the deal to be done. As I drove home to NJ the check oil light came on. I immediately contacted dealership and asked why this would happen if the car was properly serviced before being sold. I got really no answer. I was told to bring back to dealership and I explained that it was not convenient and could they set it up with dealership closer to me. I explained I had plans to go out of town this week and need to have it done Wednesday morning. That is what fits my schedule...they said we will get back you asap. I have heard nothing despite text, call and email. I made my own appointment with local Volkswagen dealer. This level of customer service on a car that was 18k is very troubling and they should be embarrassed.

24 hours ago I purchased a used Volks Tiguan.

24 hours ago I purchased a used Volks Tiguan. Drove from NJ to NY on Sunday to purchase a car to find out that business office wasn't in so I would have come back on Monday. Left a down payment to hold car and came back on Monday. Before I came on Monday I did the financing online to help speed the progress. Despite that I sat there for 2.5 hours waiting for the deal to be done. As I drove home to NJ the check oil light came on. I immediately contacted dealership and asked why this would happen if the car was properly serviced before being sold. I got really no answer. I was told to bring back to dealership and I explained that it was not convenient and could they set it up with dealership closer to me. I explained I had plans to go out of town this week and need to have it done Wednesday morning. That is what fits my schedule...they said we will get back you asap. I have heard nothing despite text, call and email. I made my own appointment with local Volkswagen dealer. This level of customer service on a car that was 18k is very troubling and they should be embarrassed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience with us. We understand your frustration regarding the wait time during the financing process and the oil check issue with your used Volkswagen Tiguan. It’s concerning to hear that you haven't received a timely response to your inquiries, and we appreciate you bringing this to our attention. At Tasca Volkswagen White Plains, we aim to provide excellent service and support to our customers. We encourage you to reach out to us directly so we can assist you further and address any outstanding concerns regarding your vehicle. Thank you for your feedback, and we hope to resolve this matter promptly. Sincerely, The Team at Tasca Volkswagen White Plains

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Worst experience ever.

Worst experience ever. Left car on a Tuesday and communication with the service dept and Sean the boss there was impossible. No response to messages. Got through to the general service line Friday — finally — and was promised a call back promptly but had to call 6 hours later…and no one picked up, not even voicemail. Saturday morning we were on hold 1/2 hr waiting after they picked up, and they couldn’t find our records! Everyone seemed courteous except for Sean. Finally had to pick the car up to take it elsewhere. I don’t trust this place, they’ve been nothing but a hassle, and we won’t be back.

Worst experience ever.

Worst experience ever. Left car on a Tuesday and communication with the service dept and Sean the boss there was impossible. No response to messages. Got through to the general service line Friday — finally — and was promised a call back promptly but had to call 6 hours later…and no one picked up, not even voicemail. Saturday morning we were on hold 1/2 hr waiting after they picked up, and they couldn’t find our records! Everyone seemed courteous except for Sean. Finally had to pick the car up to take it elsewhere. I don’t trust this place, they’ve been nothing but a hassle, and we won’t be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

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Great staff very knowledgeable.

Great staff very knowledgeable. Took care of my car in a timely and professional manner.

Great staff very knowledgeable.

Great staff very knowledgeable. Took care of my car in a timely and professional manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for leaving White Plains Volkswagen a five-star review! We are thrilled that our team took excellent care of your vehicle. See you down the road!

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It took them 3.

It took them 3.5 hours to do a oil change with a scheduled appointment.

It took them 3.

It took them 3.5 hours to do a oil change with a scheduled appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are sorry to hear about the extended wait during your recent visit. We strive to provide efficient and timely services, so we are disappointed to see that we may have missed the mark. We will be sure to discuss this with our team to make improvements for the future. If there is anything else we can do to assist you, please don't hesitate to reach out. Thank you, Customer Care Team - CustomerCare@WhitePlainsVW.com

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My experience with Fransisco has consistently been

My experience with Fransisco has consistently been excellent for his professionalism and overall approach. Very knowledgeable and helpful and very satisfied with his help.

My experience with Fransisco has consistently been

My experience with Fransisco has consistently been excellent for his professionalism and overall approach. Very knowledgeable and helpful and very satisfied with his help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Ron, we're delighted to know that Francisco's professionalism and knowledge have made your experiences at White Plains Volkswagen consistently excellent. We appreciate the positive feedback!

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