Reviews
Smart Motors Toyota provided exceptional customer...
Smart Motors Toyota provided exceptional customer service. Clint Phillips and Scott Nelson from New Car Sales helped make my new 2022 Toyota Highlander buying experience great and pleasant. Dana in Finance was terrific, too. I highly recommended this Toyota dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much J Vig for the feedback. Your support and 5-star review of your experience with Scott, Clint and Dana is very much appreciated. Enjoy your new Toyota!
I worked with Gary to purchase my 2021 RAV4 and I...
I worked with Gary to purchase my 2021 RAV4 and I couldn't have been more pleased with the experience. He never pressured me and whenever I texted him with questions he always replied promptly. I would highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2021 Toyota RAV4! Very exciting, and thank you for this feedback on your experience working with Gary Frederick, and 5-star review. We really appreciate it!
Austin, our sales person and Rick, our finance person...
Austin, our sales person and Rick, our finance person provided excellent and knowledgeable service to us. They made our buying experience delightful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, J L. So glad you enjoyed working with Austin and the rest of the team. We really appreciate your support! Enjoy your new vehicle ~ Cheers!
After visiting a different Toyota dealer who wanted to...
After visiting a different Toyota dealer who wanted to sell us a "Certified" used 2018 RAV4 with worn tires, at a price roughly $2,500 ABOVE market value, we visited Smart Motors. The salesperson at Smart listened well, was friendly, polite, well informed, and put us in a NEW 2021 RAV4 HYBRID, for only slightly more than the other dealer wanted to charge for a three-year old car! We will always buy our cars at Smart Motors. We also have very good experience with the Service Department at Smart Motors. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much Terrell for your continued support over the years. We certainly appreciate it, and hope you enjoy your new RAV4 Hybrid!
Austin is very friendly, and patient. He has spent of a...
Austin is very friendly, and patient. He has spent of a lot of time with me, and provided me all the necessary information to make my final decision. I really appreciate his help
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad you enjoyed working with Austin Schlieis, and we very much appreciate your 5-star review as well. Take care, and should you have any additional questions, Austin, or anyone else on the team would be happy to help. Cheers!
We had decided we wanted a Toyota Highlander Hybrid AWD...
We had decided we wanted a Toyota Highlander Hybrid AWD but a new one was too much cost, so we went online and found a 2017 Highlander at Smart Motors. Jessica was very gracious and easy to deal with and Natanya handled the financial paperwork very well. The car fulfilled our needs and wishes and then some. We were so pleased driving it home, but 4 days later the gas engine started running very roughly and the check engine light came on. Since we live about 70 miles from Madison we took it to our local Toyota dealer who diagnosed the problem and replaced the spark plugs and electric coil. The coil and labor to replace it were covered by the warranty, but not the spark plugs, labor and diagnosis, to the tune of $678.12. So I called Jessica at Smart Motors and her manager agreed to cover the cost of the repairs. We are so appreciative of Smart Motors . . . very Smart! And we love our car too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations and so glad you're enjoying your Highlander, James. We also really appreciated the opportunity to make this right for you as well. It is never our intention to have things go wrong for our guests, and at the same time, by bringing this to our attention as you did James, does allow us the opportunity to make it right, and ultimately, helping you enjoy your new vehicle. Safe travels, James and thank you for the 5-star review.
I worked with Austin S. Justin Jackson and finance team...
I worked with Austin S. Justin Jackson and finance team at Smart Motors Toyota ((West). Not only were they amazing, but very helpful knowledgeable and courteous. They listened to what it was that was most important to me and went above and beyond to provide the absolute best experience I’ve had when purchasing a new vehicle. I recommend if your looking for the best of the best, then head on over to Smart Motors Toyota (West) and ask for this amazing team. You won’t regret it!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding, Grandma Nessa! So glad you enjoyed working with Austin, Justin and our Finance team. I know they work very hard to be sure this process is smooth and seamless, but most importantly, focused on you, your needs and your wants. At the end of the day, it's support from guests like you, that make our job so much easier, and more enjoyable. Take care, drive safe and thank you for your support!
Smart Motors worked with me for several weeks to find the...
Smart Motors worked with me for several weeks to find the correct fit for me. Scott Helped me choose the best fit. I am so happy with the headlights because I do a lot of night driving.. They spent a lot of time showing me how everything works and any time I call I can get an answer. This is the second car I have purchased from them. My Camry Hybrid from 2008 had almost 200,000 miles on it and it still works great. I needed a different car with AWD.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding! Finding the perfect vehicle; one that not only checks off all of the boxes, but exceeds your expectations does take time, but I'm glad Scott and the rest of the team were able to make this happen for you. And it sounds like you keep your vehicles for a long time - all the more reason to find the perfect fit for you! Enjoy your new Toyota!
Al Franklin (Sales) and Ryan Kutty (Finance) were...
Al Franklin (Sales) and Ryan Kutty (Finance) were wonderful to work with. I would highly recommend Smart Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad you enjoyed working with Al and Ryan and found your perfect Toyota, Erika. Now, it's time to plan some fun road trips to show off your new wheels! Enjoy!
I worked with Austin Frye and Lee Rzentkowski on the...
I worked with Austin Frye and Lee Rzentkowski on the purchase of my certified 2018 Toyota Camry LXE. My purchase experience could not have been any easier or better--really outstanding! Austin was very knowledgeable and extremely responsive to any questions I had, and Lee made getting through the paperwork quick and painless. I also liked how detailed and transparent Austin was about the car's service history, which inspired confidence. Although I plan to keep my Camry forever, if I ever need another car I will not hesitate to return to Smart Motors Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! You are going to love your Toyota Certified Used Camry XLE. Super reliable vehicle, and fun to drive too. And we sure appreciate your continued support and vote of confidence in both Austin and Lee. Two super nice, and very professional individuals. Have fun in your new Camry, and we look forward to seeing you for your first service appointment. Until then, take and drive safe!