Mike Maroone Chevrolet GMC

Absolutely ridiculous that this dealership automatically charges $1,999 for a "protekt it" package, in addition to the MSRP on a new vehicle. You might want to ask the customer if they want the package instead of just adding it to the price. Terrible long-term business decision. Lost customer

Easy to deal with and made the entire process fun. I would buy here again.

Wont return calls or emails. Trying to get VSC and Gap cancellation done. Worse experience.

I took my Silverado in for service on 6-29-22, after which they told me I had an oil pan leak. I questioned that since I had not seen any oil on my epoxy garage floor. They showed me a picture of the oil leak where I saw the leak was so slow that it was drying on the pan before it dripped on the ground. The estimated cost to repair was $2400 and they would not honor my bumper-to-bumper warranty that I had purchased with the truck (from another Chevy dealer). Thinking that the estimate was excessive, I took my truck to another Chevy dealer and ask them to check for an oil pan leak. They verified the leak and estimated the cost of repair to be $390, AND they honored my service warranty. I paid only the $100 deductible. $2400 was gouging!!! Maybe it was because my wife took the truck in for service. I don't know who she talked to.

After giving myself over a week to cool down and write a truly honest review this is about my terrible experience with Kings Longmont location on 2/4/2022. After finding a vehicle I was interested in I test drove the truck and decided it was time to talk numbers. The original sales consultant helping me had been called out for the day so I resorted to speaking with Jeremy Butters. I asked for my trade to be assessed and it was immediately. After giving me my trade value I asked for a detailed price breakdown of the truck I was interested in and value of my trade. The paper was printed with my trade value I was told and we started to go over the price breakdown on the new Silverado I was interested in. In the middle of that I had to take a phone call so I excused my self from the sales table took care of my phone call and went back inside. Immediately I noticed the tradevalue I was offered was crossed out and deducted by a few thousand dollars. My frustration rose as I asked questions about my trade being deducted but I was never able to get an answer of why my trade was deducted after the fine print had a number in which was agreed on written in fine print. To give myself a chance to cool down I went to lunch and then came back to the Longmont dealership. Found a different truck that I was interested in and decide that was the vehicle I would purchase. After what I thought was a true breakdown of price written down and after asking very simple questions multiple times such as "what other dealers fees and addons will be added to this price." I eventually found i was mislead. Finally deciding to make the purchase I fulfilled all paperwork from Jeremy and a after paperwork was all said and done minus payment and finance info I was sent to the finance department. Looking at all finance paperwork there was multiple charges and fees that were hidden by the sales consultant Jeremy Butters after I specifically asked for a detailed price breakdown of all charges and fees implemented by GMC and King Gmc.  Frustration rose once again and I spoke to the higest authority at the store Steve Rodriguez. Steve was absolutely no help and could not answer any questions. Steve was extremely rude and standoffish.  Steve simply couldn't find the words because he knew Jeremy was in the wrong and had made remarks that were untrue about the deal. Only helpful person that I encountered at the Kings Longmont location was sales manager Chris Kemper. Chris was the only person at the store that cared for the stores reputation and completing the sale with both parties being happy about the deal. Both Steve Rodriguez and Jeremy Butters should never be dealt with if you are looking to buy a vehicle in an honest fashion. I would never recommend Kings auto due to their scandalous and unfortunate employees. Before dealing with Kings consider all other options first as this is the absolute worst dealership imaginable. Overall I love my new truck but am very dissatisfied with the quality of people in which I had to deal with in order to get the vehicle. If it wasn't for the absolute need for a new vehicle that day I would have went elsewhere and will never do buisness at kings again.

*I'm being forced here to rate specific employees. I honestly don't remember who I interacted with - so I am doing an average rating of the first name in sales. Generally okay, with issues. If they weren't the closest GM dealer I would probably go elsewhere. I had not had a good impression with King from other dealerships they have, and was disappointed to learn they had acquired this outlet. My attempt-to-purchase visit was not good. I was interested in a 2019 or 2020 factory-certified pre-owned Bolt. GM was offering financing incentives. All the pre-owned Bolts on the lot had signs on the dash saying do not drive, do not charge. It was perhaps an over-reaction to the battery issues that had come to light; but it seemed like it was intended more as a way to force interested buyers to look at a new vehicle. The junior sales guy I spoke to was great, the regular sales guy was not. Told me GM wasn't offering the incentive financing (they were, and it seems many GM dealers across the country didn't know about it, and were typically incredulous when I told them about it because "GM never does that for pre-owned cars"). So they tried to get me to buy a new Bolt, and I was not interested in paying that price. Then they tried to talk me out of a Premiere (because all they had was LTs).Condescendingly asked why I wanted a Premier. Told them. They said I shouldn't because "the only difference is the leather and premium sound system" which isn't true; and I could put aftermarket leather in for (a price that was way to low to do that) and upgrade the stereo (easier said than done). He did let me drive the LT that he was using as a demo/commuter to his home an hour north - which seemed like not a great policy for the dealership but I don't run the place. Otherwise, I felt like I was totally given the brush off. Dude was cocky, didn't want to listen, didn't want to have a discussion - just to convince me to buy what he had available - which was not at all what I wanted. So I found what I wanted - in Texas, with a great sales guy, and bought from the dealer in Plano - had a great experience at Huffines. What I wanted was not common, so I looked nationwide. I had to educate most on the factory certified pre-owned incentive financing. Most didn't believe me despite me providing evidence. Some didn't even respond, some blew me off, some were indifferent, some were great and even thanked me for enlightening them. A sales guy in Wichita got one he had factory certified in an attempt to get me to buy it, but it was a '17. Found one in South Carolina but the shipping cost was ridiculous. Since then, my service experience with them has been touch and go. Called to schedule a software update, they told me when to come in. When I got there, they told me it took hours and I needed to schedule again/a different type of service appointment.

My experience when purchasing a 2021 Silverado 1500 custom via an internet sale included my having to deal with Kings false advertisement of odometer readings, safety features and options. After nearly three months of having the truck I was sent an email telling me that they could not get the financing done because I could not prove two years of self employment. Ironically I am not self employed!. I returned the 2021 and will be taking up the issues with the Dealer Board in hopes of protecting potential future consumers. If it sounds to good to be true? It probably.is!

Bought a brand new 2018 GMC Yukon Denali XL Paid 80k with with extended warranty coverage. 18 months into it I notice corrosion on my grill and other chrome trim pieces. There is also corrosion spots on the special ordered chrome wheels. Took it in for oil change and talked to service dept about the corrosion and those pieces need to be replaced. Service manager refused to cover it and claimed it was because I used the wrong polish. I have been dealing with the GMC customer assistance line and I am getting no where. Customer service center called King GMC in Longmont and they told Customer service center I never talked to them and it wouldn't be covered anyway because of the Mag Chloride that is used on the roads here in Colorado. The GMC warranty clearly states corrosion is covered under the 3yr bumper to bumper warranty.

Worked with Cody in the service department. I went in to get my catalytic converter fixed as it was under warranty. Cody informed me that a converter sensor was malfunctioning and I needed to replace it so they could tell if the catalytic converter was bad. Well, they lied to me. Just took it to a mechanic and my mechanic informed me the sensor is working fine. So I literally took it to the Chevy dealership in Loveland and they also told me the sensor was fine and replaced it by next day. You are dishonest Cody. Don’t trust King Chevy!!!

King is the very worst in customer service. I told Doc I was coming in to see a car he texted to me I went in and I asked for him He banged on his window "you have a customer he said" after waiting 20 minutes ' nothing. I left. Went back another time because I liked the car, noone came outside to assist us. Then I called again spoke to Mike P. He said he would drive cat to other location next day in Loveland. I showed up- he was a no show and another sales person told me z"he was he was under the weather. I asked why he didn't call ME , his answer was "well he called me. Yet another sales person showed me the car. Unfortunately this esd thr car Mike told mr that couldn't be sold because of smoke inside. They lied to me telling me this cat was from Longmont Terrible sales associates Stay clear !