Envision Ford of Duarte

Came into this dealership looking to lease a Bronco. I asked them to give me a quote and at first they didn't want to give me anything on paper, then after a few minutes of convincing them they finally gave me the quote. Let me tell you I have never seen such a disrespectful quote. They offered me 48 month lease at 7500 miles a year without running my credit or even asking how much I would be willing to put down for a down-payment. Keep in mind I have excellent credit and I usually lease my cars for three years at 12,000 miles a year. I found this very disrespectful and pretty much telling me my money isn't green enough for them. The most arrogant dealership I have ever been to. Please don't give this dealership your time and money. There's plenty of other dealerships in southern California.

I took my car in for the works package oil change. They said the price had gone up to $149. I had a $20 off coupon. That’s still twice the amount that performance Ford in West Covina charges. I can get the works package done there for $69.95 with a coupon. Last time I go to envision Ford in Duarte.

Scammers beware. I talked to a sales person and a manager and even got a buyer’s order sent to with the agreed upon price. It was out of state so I wanted to make sure everything is in order before I made the trip to the dealership. Once I got there the Manager Emanuelle basically said “Sorry you have to pay extra $3000 if you want the car”. He had the buyer’s order and still did not honor it. I told him that this is a scam and I am not overpaying for the car and I am leaving, to which he responded “You came from CO so we both know you won’t leave without the car”. We was rude and arrogant and yes I left without the car. I would not recommend this place, he was unprofessional.

I had a very pleasant experience with Envision Ford Lincoln. I could not believe the volume of vehicles available, it's amazing. Amy Aguirre, Sales Professional, was great to work with. She was kind and helpful and even went out of her way. The vehicle was clean and detailed, and still had that new car smell. We are very pleased with our choice and their financing.

"Envision Ford Duarte: Illegal and Deceptive Business Practices" I want to warn consumers about the illegal and unethical practices I experienced at Envision Ford in Duarte, California. I visited the dealership after seeing a vehicle advertised at a specific price. That price was verbally confirmed by a salesperson. I have photographic and video evidence of the advertised price and audio confirmation of the salesperson’s statements. However, when it came time to finalize the sale, the dealership presented a higher price — a clear violation of California’s Business and Professions Code § 17500, which prohibits false advertising. When I pointed out the specific laws they were violating, the manager on duty refused to come down and speak to me. Instead, they sent a lower-level manager, who fled the room the moment I began filming the interaction. The salesperson I dealt with openly admitted that this type of bait-and-switch pricing is a common practice at this dealership. This behavior is not just unethical — it’s illegal. It’s shocking to see a business openly engage in practices that violate consumer protection laws and then avoid accountability when confronted. I’m sharing this to protect other consumers from falling victim to the same deceptive tactics. If you’re considering doing business with Envision Ford Duarte, be very cautious. This dealership has shown a complete disregard for honesty, transparency, and California law.

Very very slow service, constantly trying to upsell! 😖 never received paperwork or owners manual… No follow up at all.

Bought a Transit van from these guys at end of 2023, drove my other van for a few months into 2024 and didn’t realize that rodents had eaten the windshield wiper supply line on new van till we started using it for work.. When I called them they gave me the run around about talking to General manager, called about a dozen times and each time couldn’t ever talk to him about fixing this issue and he never called me back after leaving messages each day. Happy with the Transit but their customer service isn’t the best, make sure you do thorough investigation so u don’t have to go through what I did.

Review is kind of misleading, the dealership actually sucks. But my boy Jimmy is a real one. If you do decide to buy a car from these crooks, go to my boy Jimmy, he’ll be straight with you.

Marco was very helpful dealing with me and my car the only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come back to Ford I have always like Ford service but now I'm not sure of the tactics

Service Tech is terrific. His name is Marco and he really is great at keeping you informed of the work and when it will be completed.