Land Rover Shreveport

My experience working with the finance manager, Erick, has been nothing short of infuriating. He is non-responsive. I remotely purchased the vehicle. Erick stopped responding after I had signed dealership paperwork. I have not received any copies of the signed paperwork, a bill of sale, or even acknowledgement that the deal was completed.

Subject: Misleading Practices and Poor Experience at Land Rover Shreveport I recently had a disappointing and frustrating experience at Land Rover Shreveport. After the dealership ran my credit and provided a trade-in value for my vehicle, I agreed to move forward with the transaction based on the terms they presented. However, when it came time to finalize the paperwork, they unexpectedly lowered the trade-in value, failing to honor the original offer. What’s most upsetting is that my credit was run unnecessarily, as the dealership ultimately didn’t uphold the deal. Running a customer’s credit is a significant step that can impact their financial standing, and it should only be done if the dealership is prepared to honor the agreed-upon terms. The general manager, King, also failed to address or resolve the situation, which only added to my frustration. This experience felt unprofessional, misleading, and like a complete waste of my time. Transparency, accountability, and respect are critical in customer service, especially in major transactions like vehicle purchases. Unfortunately, these values were missing in my interaction with Land Rover Shreveport. I hope this feedback pushes the dealership to rethink its practices and treat future customers with the honesty and fairness they deserve. I would strongly advise others to exercise caution, get everything in writing, and ensure commitments are upheld before agreeing to have their credit checked.

Great dealership all the way around! Brittany and Joe were great to work with. Excellent service and knowledgeable.

Test drove car. Agreed on price. Agreed to buy. Then was told car was sold day before.

Met with Dedrick the used car salesman to view a used vehicle on the lot. Made offer and he took pictures of my car for a trade in and he said he would call me first thing the next morning. Two weeks have gone by and I never heard from him. My son visited this same dealership and told me he would never return. Waste of my time and gas since i drove 97 miles to view a vehicle.

I had an amazing experience at Land Rover Shreveport! Shashi was so knowledgeable and great to work with! The process was quick and seamless!! Thanks!

My service engine light came on. Even though we were in the quarantine phase of the Covid-19 I was afraid there may be damage if the issue was not resolved. I called Jordan and she took care of getting my appoint set. Once I had arrived at the dealership Jordan dealt with the process in a very professional manner and I was out of there within a matter of minutes. I have always been satisfied with every department of this dealership. Jordan is normally my service rep and she is excellent at her job!

The title sez it all! The staff of Jaguar Land Rover of Shreveport always make me feel at home. Oh and great service too! I live in Tyler (some 85 miles away) but hey they are my closest dealership and I really don't mind the trip.

Initially when I was looking to purchase my RR I felt like the salesman was doubtful that I could or would purchase MY vehicle. After I did the customer service improved minimally. Brought my vehicle IN AFTER about 12 months or so for a leak I happened to see from just under or near the rearview mirror. Took it in and only TOLD THEY CHANGED OUT the windshield. Shortly thereafter I had to take it in because the eco system stopped working. I was told it was the primary battery which they reportedly CHANGED I called to complain that it not working.. was WAS TOLD to bring back whenever I got a chance. Didn't sound like a big deal so I didn't rush in. Almost a yr went by and now the leak was back so called for appointment which took about a month to get in. Took it in and was told there would be a diagnostic fee! Not only was the truck still under factory warranty BUT both ISSUES SAME issues the exact same as the ones they supposedly fixed!!! The eco ONLY WORK for about 48 hrs the first time! So finally they agreed not to charge the fee. Later got a call stating the windshield was indeed leaking (really) but cost to replace it would be $1395 and they do not cover windshields in certified pre-owned vehicles! Who knew!!!! Refused to fix because it will like shatter taking it out! Contacted Glass services where they initially SENT IT. Asked about a warranty which they do warranty their work But because Land rover sent their own windshield they would not cover the windshield should it break WHICH according to Land rover....very LIKELY would. Glass services would have covered if it were their windshield. I was livid by now WHICH DID not matter to the Land rover manager, Clay, nor the service staff LADY. I was extremely disappointed! So finally they tell me they fixed OR updated the eco system and once it adjust to my driving style (?) after I drive it for a little while it should start working fine! It's been 3 weeks and it has not worked AT ALL! I WILL BE CALLING THEM AGAIN TODAY!!!! I NOW TOTALLY REGRET PURCHASING MY VEHICLE. LAND ROVER LIKE SO MANY OTHERS ARE NOT ABOUT CUSTOMER SERVICE AND QUALITY WORK OR AT LEAST NOT FOR ALL! THIS LAND ROVER AND THE AUSTIN L L HAVE TURNED MY DREAM CAR PURCHASE INTO A NIGHTMARE....OTHER ISSUES NOW SINCE TAKING IT IN....I PREVIOUSLY TOLD MY FRIENDS AND CO-WORKERS TO CONSIDER A RR BUT I AM SECOND GUESSING THAT! NOW I SAY RUN AND GET OVER THE "NAME" AND GO FIND A GOOD, STURDY VEHICLE AT A PLACE WITH EXCEPTIONAL CUSTOMER AND A GREAT TRACK RECORD OF HONORING THEIR WARRANTIES AND APPRECIATING THEIR CUSTOMERS LONG AFTER THE SELL OF THEIR VEHICLE!!! #UTTERLYDISAPPOINTED

I initially brought my Range Rover (engine: 22,000 miles) for service for the first time ever and paid $4721.82 to have everything checked for serviceability and replaced (tires, brakes, etc...). Only to return less than 1 1/2 month later due to my car signal “Low coolant” so I called on Friday and was instructed to bring my car over to have coolant put in and I set up an appointment but couldn’t be seen until the following week (Wed). One of the service lady reps said it was noticed that I might have a coolant leak but I was good to go now because they topped off the coolant level for me. The service agent lead me to believe it was no big deal and let me leave driving a potentially unsafe vehicle. My vehicle ended up overheating upon bringing it back to the dealership Monday morning for the same thing! The service staff couldn’t even pin point initially what was wrong with my vehicle after spending another $779.08, then I was finally told it’s the engine, water pipe, etc...But that the engine would need to be replaced (which would cost $30,000). When I question that service staff/manager on if the coolant leak was that bad why did you guys let me leave in vehicle that was potentially unsafe for me to drive instead of taking the vehicle on in for service, but still got no straight answer. Instead the service rep tried to shift the blame on me driving which I was instructed to bring it over upon calling. No one wanted to take responsibility for their lack of mechanic maintenance skills and or customer service skills! Needless to say I went to have my vehicle serviced at another dealership and it’s now running fine, despite what I was informed by the Jaguar Land Rover of Shreveport. It seems all they care about is you spending unnecessary money to line their pockets, instead of caring about their customer’s safety. Their customer service priorities and mechanic skills are tremendously lacking! I will not be returning their to have my vehicle serviced anymore.