Reviews
Overall positive experience, accommodating staff.
My experience at Prime was mostly positive, they handled my car well and making an appointment was simple. I will say that I was disappointed to be sitting waiting for my car and to hear a staff member at the service desk interact rudely with an older gentleman who provides the shuttle service for Prime. It was unprofessional, and the staff continued to discuss the interaction after the older gentleman had excused himself. I hope in the future the staff will handle themselves in a more professional, respectful manner, especially in front of customers.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Fast friendly skilled dealership.
My appointment was made for the day and time of my request. Everyone is friendly smart and knowledgeable. They fixed my issue fast and went above and beyond with a throur walk through of my Forester.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent
Tara is a remarkable service rider. I would highly recommend her. She took the time to explain and write down for me which was so helpful. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
OIL CHANGE
Great service; but be nice to get discount of basic service if bought car there creating incentives to come back to same location and not have service elsewhere.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!
I had such a great experience working with Ronnie that I referred a friend who also purchased a new WRX from Ronnie! The whole staff was extremely helpful and straight toward! Will be back again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Buying a car was very easy with them. The staff are nice. The employee went out of her way to get me the car on the day I was promised. She went above and beyond. Would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and easy!
Mark and the team at Prime are awesome! The fastest and easiest car buying experience I have ever had! Thank you to the whole team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Emergency repair taken care of
I arrived at Second St Subaru dealership with no appointment afraid to drive the car without it being looked at. Knowing my need to have a vehicle for the week the crew worked all day and repaired the metal on metal sound of the brakes and repaired a sway bar.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best service ever
Honored a competitirs coupon. Tomas was great. Respectlful helpful . Prompt. Excellent consistency of sevice every time i go. Did not try to sell me things thar i dont need!! Very pleased
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Above and beyond
Gary goes above and beyond to accommodate his customers, and I would highly recommend him. I was pressed for time when completing the sale of my Impreza, and he made it happen, getting me on the road in time so that I could sing in a concert that night.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car