Reviews
Seized tie rods
I was surprised my new tires work also required new tie-rods and, after reading more about them, wondered if seized tie rods are the new “problem” with cars. Did Ford decide to change the alloy in them or did repair people feel they were spending too much time adding penetrating oils and working to loosen their the lock bolt or threads? In any case, the change certainly improved the car’s performance and was well worth the extra cost.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Rawan Altaher - (708) 364-2228
Great service
Very helpful worked with me to get service done within a certain time frame they did as promised will use them again will recommend to friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Best, Rawan Altaher - (708) 364-2228
Awesome
Everyone was friendly and always had a positive attitude when helping my family, always smiling and interacting with us, offered us beverages and gave us excellent service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Rawan Altaher - (708) 364-2228
Excellent
Joe Rizza has proved himself once again as a leader in the car industry. Professional, prompt customer service will make me go back for all of my car needs. Thank you to the staff for being courteous and professional .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the amazing review, Sean and Gia. Please come visit us if you need anything else, be it service or sales! Best, Rawan Altaher - (708) 364-2228
Oil change went good
I always get the maintenance plans so I always go to Rizza for pretty much everything. I am always satisfied here. Only issue is they’re always so xxxx busy so I have to go early and it’s still busy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the kind words. We will forward your feedback and we look forward to seeing you again in the future! Best, Rawan Altaher - (708) 364-2228
Great service!
Service was great and quick. Brought the car in for an oil change and had to wait. Took less than an hour. Fast and friendly.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Rawan Altaher - (708) 364-2228
People
The employee s are great to work with I would recomend this dealership to everyone. I will be back.when I need service again to Rizxa
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Rawan Altaher - (708) 364-2228
Awesome valet
So glad I got my car from this dealership. And especially the concierge service. Both valets were extremely pleasant and professional and more importantly arrived in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your feedback, Maureen. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Rawan Altaher - (708) 364-2228
F-150 Purchase - Great Service!
Luke made the purchase of my new F-150 a fun and painless process. Luke and Joe Rizza Ford went above and beyond to make sure I got the truck I wanted at the best price. Luke is very knowledgable about all of the F-150 trims and available options. I highly recommend working with Luke at Joe Rizza Ford. I'll definitely be returning to Joe Rizza Ford when it comes time for our next new vehicle purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Best, Rawan Altaher - (708) 364-2228
Pretty decent
I initially scheduled an appointment over the phone. When I arrived at the scheduled time my appointment was not in the system. I was told they could take me but would not have a rental available for at least a half hour. I elected to reschedule my appointment. The second visit went better. However the car from Enterprise was filthy. The center counsel had dried coffee or pop all over it. Otherwise my visit and the service was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rawan Altaher - (708) 364-2228