Reviews
They had some nice vehicles which were priced
They had some nice vehicles which were priced competitively, but the numbers they put together on the offer sheet didn't add up. If you shop here, check their math. Also, don't expect them to budge from their pricing even $500 for a $28K vehicle. The vibe was that they didn't really need our business, which I'm sure is true, but that's not the way to sell a vehicle. Their Schererville store, which we visited later that day, was a much better experience in every way. In fact, that's where we got a newer version of the car we were considering, with less miles, for a better price.
They had some nice vehicles which were priced
They had some nice vehicles which were priced competitively, but the numbers they put together on the offer sheet didn't add up. If you shop here, check their math. Also, don't expect them to budge from their pricing even $500 for a $28K vehicle. The vibe was that they didn't really need our business, which I'm sure is true, but that's not the way to sell a vehicle. Their Schererville store, which we visited later that day, was a much better experience in every way. In fact, that's where we got a newer version of the car we were considering, with less miles, for a better price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
The first salesman was horrible.
The first salesman was horrible. He didn't care about fulfilling my needs. Just wanted to make his sale. The manager Gary is spineless and won't go to bat for his customers. I have talked to the district manager twice and he left a lasting impression. Quick response, and stood up for his employees. The service specialist and technicians are great. Jenny has been the best. She knows the customers as people, and has taken care of me for dozens of issues with this crap subaru crossover over the last 2 years.
The first salesman was horrible.
The first salesman was horrible. He didn't care about fulfilling my needs. Just wanted to make his sale. The manager Gary is spineless and won't go to bat for his customers. I have talked to the district manager twice and he left a lasting impression. Quick response, and stood up for his employees. The service specialist and technicians are great. Jenny has been the best. She knows the customers as people, and has taken care of me for dozens of issues with this crap subaru crossover over the last 2 years.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Worst experience ever, I would not set foot back at that
Worst experience ever, I would not set foot back at that place if they called and said they were giving me the car for free.
Worst experience ever, I would not set foot back at that
Worst experience ever, I would not set foot back at that place if they called and said they were giving me the car for free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disheartening to hear about your experience, and we sincerely apologize for any inconvenience you faced. We strive to provide a positive environment for all our guests, so this feedback is concerning. If you're open to discussing what happened further, please feel free to reach out at your convenience. Thank you, Jordan Shillings - Sales Manager - 765-340-2044
I recently had an issue with my radio.
I recently had an issue with my radio. Crew B. From the service department was such an awesome rep to work with. He got the part ordered, while waiting on it to come in he also put me a loaner car to take on vacation. 10 out 10.
I recently had an issue with my radio.
I recently had an issue with my radio. Crew B. From the service department was such an awesome rep to work with. He got the part ordered, while waiting on it to come in he also put me a loaner car to take on vacation. 10 out 10.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Evelyn, thank you for the great review of Creighton and our team at Zeigler Subaru of Lafayette! We appreciate your business, and we look forward to seeing you next time. Have a great day!
Jonathan Marking is the absolute top shelf in customer
Jonathan Marking is the absolute top shelf in customer service. I would recommend him and the excellent service staff at Zeigler Subaru for all of your service needs Subaru or other makes!
Jonathan Marking is the absolute top shelf in customer
Jonathan Marking is the absolute top shelf in customer service. I would recommend him and the excellent service staff at Zeigler Subaru for all of your service needs Subaru or other makes!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Camaro! Thank you for recommending Jonathan and our service team at Zeigler Subaru of Lafayette! We're delighted to hear that your experience was top-notch. See you next time!
Fast, friendly service.
Fast, friendly service. Waiting area and restrooms were clean. Service center staff very friendly and area clean.
Fast, friendly service.
Fast, friendly service. Waiting area and restrooms were clean. Service center staff very friendly and area clean.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're glad to hear that our team at Zeigler Subaru of Lafayette provided fast and friendly service, and that you found our facilities clean. We appreciate your support!
Service man told me cost of work and how long it would
Service man told me cost of work and how long it would take, and explained the parts that would be installed and how I could see the info those parts showed on my dashboard.. He was correct about both estimates.
Service man told me cost of work and how long it would
Service man told me cost of work and how long it would take, and explained the parts that would be installed and how I could see the info those parts showed on my dashboard.. He was correct about both estimates.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service team at Zeigler Subaru of Lafayette provided accurate estimates and clear explanations. Thank you for trusting us with your vehicle's care!
Our family is consistently happy with the team working at
Our family is consistently happy with the team working at Ziegler Subaru. They go above and beyond to always ensure our vehicles are safe and we appreciate the staff very much!
Our family is consistently happy with the team working at
Our family is consistently happy with the team working at Ziegler Subaru. They go above and beyond to always ensure our vehicles are safe and we appreciate the staff very much!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Krista! We're delighted to hear that our team at Zeigler Subaru of Lafayette consistently meets your family's expectations. Thank you for trusting us with your vehicle's safety and for the kind words!
If it wasn’t for the staff I won’t even give one star.
If it wasn’t for the staff I won’t even give one star. The reception/check in staff was great. After looking at the repairs that were made i found several bolts loose including the ground on the battery. Found a bolt and clip’s missing from the undercover as well.
If it wasn’t for the staff I won’t even give one star.
If it wasn’t for the staff I won’t even give one star. The reception/check in staff was great. After looking at the repairs that were made i found several bolts loose including the ground on the battery. Found a bolt and clip’s missing from the undercover as well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Randy, I'm sorry to hear about the issues with your vehicle's repairs. We strive for thorough and precise service, so it's concerning to learn of these oversights. Please reach out at your convenience so we can address this matter directly. Thank you, Karalee Sollars - Service Manager - karaleesollars@zeigler.com
Randy, I'm sorry to hear about the issues with your vehicle's repairs. We strive for thorough and precise service, so it's concerning to learn of these oversights. Please reach out at your convenience so we can address this matter directly. Thank you, Karalee Sollars - Service Manager - karaleesollars@zeigler.com
I like this place.
I like this place. Clean, inviting, and easy to navigate. It is a very nice experience.
I like this place.
I like this place. Clean, inviting, and easy to navigate. It is a very nice experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the wonderful feedback, Mara! Thanks for your support and we'll see you next time here at Zeigler Subaru of Lafayette!