Premier Nissan Mall of Georgia

On time and fast! I was greeted before I even got out of my car, I was promptly taken care of of and my service was complete earlier than expected, thanks!

They couldn’t find my appointment that my husband made over the phone the day before and they kept looking for it and saying we can’t find it!! Stuart was so professional, he jumped in and took care of it and told my husband it will be done in no time. He delivered what he promised. Another thing is that they didn’t offer an exterior car wash although their website mentions that!!

Two years ago I purchased a car from the dealership and had an awesome experience with Salesman Vinny Tran. Yesterday I returned to the dealership to purchase another car and had another awesome experience their with Salesperson Nesrin Sabbagh. We were greeted by her in the parking lot as soon as my daughter and I pulled on the lot. Nesrin greeted us with a warm smile and even though they were keeping safe distance and wearing gloves due to the Corona Virus made us fill welcomed. During the whole experience she explained the process and made sure to guide us in the process. Thanks to Nesrin I now have two favorite salesperson at Sutherlin Nissan. Curt Pierce in the finance department rocks as well. Great experience with him going out of his way to provide the best financial option and Gap insurance. Sutherlin is definitely where I will continue to shop for my cars. Great staff, great dealership. Highly recommended. Thank you all!

My salesperson Nesrin was so sweet and helpful. She did everything to make sure things went smoothly and that I left in a new car

Easily the best Nissan dealership in GA. I drive past 3 others to make it to this one! They go out of their way to make the experience as easy as possible!

I am a repeat customer for 3 times, but it will be the last. Went looking for a murano and wanted certain features. We looked at and bought an SV but should have bought SL. The salesperson told us that only wheels and sound system were different. We had a rouge sv that we just totaled and it had auto lift gate, memory seat, other safety features and I would assumed the murano sv would at least have those features since our murano has leather and a sunroof when the rouge didn’t. We get home and immediately notice the car didn’t have the features we were led to believe it had. Partly my fault for not checking but Didn’t think about it since we had just bought a rogue Sv a few months before with all the same features in the same model line. We called Monday morning to try and return the car and upgrade to the SL. Keep in mind we drove straight home Saturday, parked car in garage and didn’t move it because we had hoped to return it. I kept getting the run around on Monday and they hadn’t yet processed paperwork because they We’re still waiting for a copy of the license which they did not get until later that afternoon. The sales person Said he was trying to get with the general manager to get something worked out he never called me back so I tried it again Tuesday and then he said he needed to get with Curt the finance manager and he wouldn’t be back till Wednesday at this point we have still not drove the car any. Now we are told curt tried to talk to the general manager to only tell us they would trade the car in but we would have depreciation and have to pay the taxes all over again even though they didn’t submit the taxes in the first car. They basically wanted me to pay 9,000 more dollars than what should have cost me $2000 on Saturday when I originally bought the wrong car because of misinformation. This is a horrible way to treat repeat customers and I will continue to spread my story and warn people about the management at Sutherlin Nissan. Don’t be fooled by them advertising to give the lowest price. They will advertise it, but you will then get charged for tint, paintprotection, floor mats,etc... and that will add a few thousand more on their advertised price and you don’t have a choice to not get those items. whatever happened to honestly, integrity and a good old fashioned dealership that treats you like family and not a dollar sign. I tried to get the salesperson the names of the manager and general manager but they would not provide me with a name. Mr. Sutherlin really needs to evaluate his employees.

Service was less impressive than my previous experience with you all. Usually your vehicle is returned cleaned. Staff in the past was overall more enthusiastic.

We love Sutherlin Nissan Mall of Georgia. We have purchased vehicles there and try to use them for service. It is a short drive from Gainesville Ga., and well worth bypassing the Nissan dealer in Gainesville. Sutherlin Nissan has professional employees, competent mechanics, a clean facility and is welcoming and appreciative of your business. Some other dealers make you think they are doing you a favor by being open when there are plenty of dealers to choose from. For that reason, we choose Sutherlin Nissan.

Yes ! But. I don’t know they no vacuum my car went they washed only they vacuum in front floor And went get home see the back😡

Phenomenal customer service! They went above and beyond & just reaffirmed my loyalty to Nissan Sutherlin. More than happy with the results and will definitely be going back again.