Puente Hills Nissan

Today I went with my wife to Punte Hills Nissan and we bought our first car together. This experience was so amazing Brian Rivas was so polite so communicative and very trustworthy. Thank you Quincy Hills for your wonderful service.

A great experience! I was looking at a specific used vehicle. Puenta Hills had a few on the lot, all good or great deals, with free Carfax reports. They contacted me while I was shopping their website, and encouraged me to make an appointment and come in. I made an appointment for the next day. I ended up running about an hour late, and texted them to let them know, but the dealership was extremely busy that day, so they did not receive my text. When I walked in, I was greeted by a salesperson that was walking by (Hussein aka H.H.). I advised him who I made the appointment with, but since everyone was already assisting multiple customers, he stepped in. H.H. was personable, professional, and honest (yes, an honest car salesman!). I test drove the vehicle I was most interested in, decided to take it, and H.H. helped me through the entire process, until I had the keys to drive off the lot. A great deal and a great experience for the perfect vehicle for me!

Roxy and Liz Meza were not only great and professional representatives for Puente Hills Nissan but they also made u feel like family. The entire vehicle purchase was a no hassle experience and simple. We will be purchasing our next vehicles here with them. Thank you for all the help.

GREAT customer service from Roxy & Liz Mesa they were Amazing I will highly recommend them to my family and friends. They made my new car buying experience simple and hassle free. Thank you guys for making my new year 2025 start off on a positive note. Love you guys for making it possible to drive off in my new car.

Had an awesome experience with the purchase of a new vehicle. Roxy and Liz Meza were very helpful and down to earth. I’m very satisfied with the purchase. They truly care about their customers and are very transparent.

Horrible liars! Very upsetting to drive all the way to them and then get turned down anyways. They lie to you in order to bring you in. Once I was there I told them I did not want a deal with a co signer but they insisted so much and the sales manager Jonathan even called my mother to ask if she would sign for me even after I told them NO so many times!! I felt very disrespected and it upset me that he did not honor my word. This was the worst experience I’ve ever had at a dealership. Don’t waste your time here.

I came in to this location to see if my mom will find a vehicle tat she would like on Sunday 9/01/24, she actually did find a car a pre own Nissan Rouge , Jerry who was the sales rep that help us with the purchase was very helpful, Since we did our purchase in the evening we did not notice that the vehicle was missing floor mats and to top it off the seats are all dirt and stain we have bought pre on vehicles before and we never had this issue, I have called the dealer and left several messages and no one has return my call back, I ask to speak to manager and all am told is that they are busy and that the sales rep that help us with our purchase wont be in until Friday 09/06/204, Well since no can return my call will not be processing the down payment not until they call me back! The are being manage by new management,

After explaining to these people over the phone that my credit was terrible and I didn't want to drive an hour to be lied to, they promised they had a special program and my credit didn't matter. They end up going above and beyond to lie to me and waist my time. I wanted a used Altima for 20k - 25k that I already found on there website listed on there lot, and they offer me a brand new 40k vehicle, run my credit 7 times to give me an almost 30% interest rate after I offer up to 15k cash down! Then they proceeded to get me into a new car instead of a used and offer me a low-end Sentra, making promises of fixing my credit by refinancing me in a year. I leave only for them to call me back with the used Altima for 23k that I originally wanted and a lower interest rate. And this wasn't 1 but 4 different managers all doing the same thing to me. I know car salesmen are shady, but Nissan of Puente Hills goes hard with the deception and lies, like they train the managers how to lie! Do not waste your time. There is a reason that Altima, Maxima, Versa, Rouge, Titan and the GT-R are all being discontinued by next year.

So at first they made me feel like they was trying to help me out and made me feel real comfortable about my purchase. I even tried sending customers there way in the beginning but Since month one been having issues with car several. They already had to change my transmission still needs much more work which “Warranty does not cover”. I brought it back several times already and it’s so many issues with the car to keep up with. The fact it’s a 2021 vehicle and I have to take time out my life to continue to bring it back makes no sense. These people prey on folks with no or bad credit and put them in lemons then try to use the manufacturer warranty to supplement. Everyone is in on the deal including service. Everytime I brought up the problem to the higher ups it’s like they have a script they read out which says “There isn’t much we can do”. I tried to avoid doing this at all costs but reality is a I got ripped off and I tried even seeing if they can get me in a new one zero down to make up for it and not even that. I should’ve known something was wrong when they made me drive an hour to there sister dealership in San Bernardino to get the same exact car with same exact mileage that they had on lot because they “Paid less for it” and can do a better deal. I will be escalating this as of today because I am stuck in a loan that I can’t even get half of the money back for if I sold it and I’m only on month 6 of ownership. Stay away at all cost BBB and State Attorney General will be reaching out to them soon. I’m using same review for every site to shed light on this to keep they next potential customer from going through the same thing.

Dorian was amazing, we were just going to look at some cars but we got a great deal.Brandon helped us close he worked with us on our budget. We left happy and we probably would not have bought a car if these 2 weren't the guys who helped us. We did not feel rushed or like we were being ripped off.