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AutoNation Subaru Carlsbad

(5,179 reviews)
Sales hours: 10:00am to 6:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (866) 662-8042 (866) 662-8042
Used (866) 667-3607 (866) 667-3607
Service (866) 663-5061 (866) 663-5061

Reviews

(5,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Carlsbad from DealerRater.

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Bobby Reynolds help me. He was very courteous,...

Bobby Reynolds help me. He was very courteous, attentive, knowledgeable and understood exactly what was needed to be done. It was such a pleasant encounter and services he provided. I would like him always be my service rep. here forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving Bob Baker Subaru a review! Bobby and our team look forward to your next visit! Have a great day!

I bought my car at Bob Baker Subaru in 2014. I drive 65...

I bought my car at Bob Baker Subaru in 2014. I drive 65 miles round trip for service because I trust them to keep my car running. Everything from scheduling service(texts with my awesome service advisor, JP) to checking out(clean washed car)is straightforward. I’m definitely a happy loyal customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bob Baker Subaru! We're so happy to hear that our team earned your 5-stars! See you next time!

It was a pleasure working with Julian, I went in for...

It was a pleasure working with Julian, I went in for some recalls air bag and brake switch, and they completed the work in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting Bob Baker Subaru! We're so happy to hear that Julian worked hard for you during your recent service visit!

Julian was awesome. Kept me informed all the way. Had to...

Julian was awesome. Kept me informed all the way. Had to keep my car a few extra days. Julian explained it to me and gave me a rental. Very satisfied all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback - we'll be sure to share with Julian! We appreciate you trusting Bob Baker Subaru with your maintenance needs, and we look forward to seeing you again!

I felt safe dropping my car as everyone was masked. The...

I felt safe dropping my car as everyone was masked. The work was completed quickly. Picked up my washed car and felt totally happy with how good it looked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind comments! Safety and satisfaction are our top priorities here at Bob Baker Subaru, and we're glad to hear that we delivered on both fronts during your visit. Thanks again, and see you next time!

BRENDEN assisted me. He was curteous, patient and...

BRENDEN assisted me. He was curteous, patient and helpful! He offered to wash my car after service was complete. He was a delight! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share these kind comments about Brenden - he'll be so happy to hear them. We appreciate you choosing Bob Baker Subaru for your service needs, and we look forward to your next visit!

I'm on my 2nd Subaru being serviced here. My Outback had...

I'm on my 2nd Subaru being serviced here. My Outback had 370,000 miles on it, and I hope to push over 400,000 miles on my new Forester. The crew at all levels is like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

You are family, Richard! Thank you for choosing Bob Baker Subaru!

Sam helped us with top notch service before we even...

Sam helped us with top notch service before we even entered the building. We hadn’t planned on buying a car that day, but we walked out with one even better than we had dreamed. Would recommend this dealership and Sam 10/10 times to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Sam at Bob Baker Subaru! Our service team appreciates your 5-stars! See you next time!

I've always had the best service and professionalism from...

I've always had the best service and professionalism from this dealership. I will definitely continue coming here and plan on purchasing my next vehicle here as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

All of us at Bob Baker Subaru are happy to see this wonderful feedback! Thank you, Ken!

Great customer service! Keep U updated on Ur car's needs...

Great customer service! Keep U updated on Ur car's needs & when the the service will be completed! I'm very pleased & always reccomend the dealership to my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We’re glad we could deliver a 5-star experience! See you next time at Bob Baker Subaru!