Reviews
Write a reviewGreat Service
John was very helpful and knowledgeable. I continue to use this dealership for all my car's needs (routine maintenance and any problems). Everyone is friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Claude Nolan gives GREAT service
John was so attentive and customer oriented . What a team (John & Nancy) . The service at Claude Nolan on my Certified DTS gets BETTER on each visit. Merry Christmas
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome Service!
It was a very pleasant visit, the new guy Gerry Eastwood is GREAT, will ask for him on my visits, also liked that the TV was NOT set on Fox news. I was in and out within an hour can't ask for more. Enjoy the Holidays!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Dept.
The whole crew at the Dealer are the best. My experience in the auto repair world in Florida for over 30 years earn Claud Nolan 5 *****. Grear dealership.l
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ralph, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Kind regards, Bill Sheffield, Service Manager, bills@claudenolan.com
Excellent service and great salespeople
Chuck (and Steve) were very helpful, very insightful and very engaging. We've had bad experiences in the past (other dealerships - not Cadillac) and this was by far the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with Chuck and Steve. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Bruce Strickland, New Car Sales Manager, bruces@claudenolan.com
oil change
Oil change went pretty quickly. Unfortunately I came at the lunch hour. Sales rep Terbrueggen tried to program our car for our garage door opener. When I got home it didn't work and he had asked me to give him a call. I did. He came out and got it working. Special thanks to Steve for his concern about meeting our needs for our car. God Bless to you and yours Mr. Terbrueggen! Betty Patterson
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Betty, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. All the best, Bill Sheffield, Service Manager, bills@claudenolan.com
ALWAYS GET SATISFACTORY SERVICE WITH CLAUD ENOLAN
i BROUGHT THE CAR IN TO CHECK TIRE PRESSURE AND OIL CHANGE. i WAS TOLD THERE IS NO LEAK AND NO VISIBLE DAMAGE TO TIRES. tHE LEAK IS EXTREMELY SLOW AND IS STILL THERE. nOT SURE WHAT TO DO.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of the entire team at Claude Nolan Cadillac, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Would you be open to contacting us at your earliest convenience? We look forward to hearing from you. Sincerely, Bill Sheffield, Service Manager, bills@claudenolan.com (904) 207-7628
Expert Care and Maintenance
Claude Nolan Cadillac goes above and beyond to ensure that customer care is just as important as car maintenance. Mr. John Smith is my service advisor and he always ensures that my 2004 SRX is well taken care of even after 180,000 miles!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such an awesome feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that with our great facilities and a wonderful service staff. Don't hesitate if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Kind regards, Bill Sheffield, Service Manager, bills@claudenolan.com
Great service, knowledgable staff
State of the art facility. As well as an extremely knowlegable staff that were able to answer all of my questions. I will definately be returing to Ckaude Nolan Cadillac for all of my future car needs!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; it is encouraging to know that we have earned your future business. Feel free to call us with any questions or concerns. All the best, Bill Sheffield, Service Manager, bills@claudenolan.com
Exceptional new car buy experience
New car buying is usually a "challenging" experience. Not so at Claude Nolan. Steve Terbrueggen made this one of the "best" new car buying experiences in my memory. Steve was thorough, extremely helpful and delivered on every promise made. The closing (with Bruce) was painless and, frankly, enjoyable. An outright and enjoyable and unique experience at Claude Nolan Cadillac. Many thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this wonderful review and assigning Claude Nolan Cadillac this five-star rating. Our staff is held to the highest standard of service and I'm delighted to hear that Steve helped to make your experience memorable. We would love to work with you again in the future; feel free to reach out to us with anything you need. Sincerely, Bruce Strickland, New Car Sales Manager, bruces@claudenolan.com