Reviews
John was great
This was by far one of the easiest car purchase experiences I have had. John was wonderful to work with. I Will definately recommend you all to my friends and family in the market for a vehicle. Thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the time it took for you to write this review. At John L Sullivan Chevrolet, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the vehicle-buying experience as easy and hassle-free as possible for all of our customers. Thank you for recommending us to your family and friends, and we look forward to working with you again in the future. Best regards, Joy Sanders, CSI Manager, joys@chevyworld.com.
Great service
I worked with Vince and he was was very helpful and got me the car I really wanted! I was in and out and the whole experience was enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! Vince is a great member of our team and we're glad to hear that he was so helpful and accommodating to you and that he was able to help find the car you wanted! Please let us know if you have any further automotive needs. Have fun driving! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com.
Great Experience
Vince Doran is very personable and fun to work with. He got me an amazing deal even with my not so great credit. I will send all my friends and family to him when they are looking for a car. A very fast process. I drove away smiling with my new car!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Kimberly, for taking the time to give us positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible, and I am so glad that Vince was able to show you this value. We greatly appreciate your recommendation and congratulations on your new purchase. Should you have other vehicle-related concerns, feel free to visit us anytime. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com.
By far the best customer service experience ever!
I visited this dealership on August 20, 2014. I brought my new 2014 Camaro in for some testing and a oil change. Leroy Lambert greeted me in the service department with open arms and listened to my concerns as if the car was his. He methodically went through my check list and was beyond helpful squeezing me in an already full appointment book. I wish I had employees working for me in my small business. Leroy Lambert possesses skills and knowledge of the business on a high output and above and beyond service level! I was then led into the parts department to inquire about an RS package that i have been wanting for some time. Brian Difede greeted my there and it did not take long for Brian to impress me! Brian swiftly pulled up several packages that would fit my needs and worked on the price a little bit so he could provide the best deal possible. Brian also possesses many positive attributes that set's him apart from a good employee! Brian uses his listening skills as well as presents the opportunity for an up sell. Again, if I had more employees like Brian my company would flourish in success! I was and am dually impressed with two individuals and felt I needed to take the time to let YOU know MR. Sullivan that these two individuals should NOT go unnoticed and they should be recognized for the above and beyond experiences they provide the customer. I would even consider that they would be in charge of on boarding new employees so that winning culture coupled with integrity is what drives your Team moving forward. I also want to recognize Kevin or Keith (i didn't get his last name) but he works on the sales floor. Kevin also greeted me and showed me some new products as well as educated me on some of the great kits I could put on my new Camaro. I felt like I was with family the whole time I visited your facility. It was amazing to have connected with all three departments in one visit! I will be back. NOTE: I will always buy service, cars, and parts from FAMILY!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for making our day with this amazing review! Our team of professionals at John L Sullivan Chevrolet is dedicated to providing the best customer service possible, and it's great to know that Leroy, Brian and Kevin took good care of you and helped you get your car serviced. Our goal is to make sure that every customer feels comfortable and happy with their experience, and we look forward to giving you the same great service next time we see you. Take care and have fun driving! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com.
Estimate for Customer Service not in customer best interest
Received a safety recall from Chevy that has an estimate 35 timeframe - the dealership here requires 6 hours to get it done. I asked for a manager to call me - I had to call back 2 hrs later because they hadn't found their phone yet. I talked with numerous people including Rob - the Service manager who said because it wasn't possible with the number of recalls to fine tune their estimate any further - it MAY be less but they can only commit to 6 hrs. he compared the dealership to the cable company and said they give the same estimates. Of course that's one of the reasons I no longer shop those cable companies also and the other companies that can do time management and care that their customer experience isn't slanted to diversely affect them - do get repeat business. 6 hours to get a 35 min recall done
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
customer
The whole experience was great fast and friendly. I would definitely go back to purchase another vehicle. I also will recommend to family and friends.Thank you John Miller.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing about customers that have a great experience at John L Sullivan Chevrolet and we're glad that you're one of them. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the vehicle-buying experience as convenient and friendly as possible for all of our customers. Thank you for recommending us to your family and friends, and we look forward to working with you again in the future. Best regards, Joy Sanders, CSI Manager, joys@chevyworld.com.
Vince Doran 5 star Gentlemen
Vince Doran sold my son a car he enjoyed his experience so much that he recommended me to go there I too found Vince Doran to be great I found my experience to be stress-free and fun ;) I hope Vince Doran is with you for a long time so I can have family members and friends come to him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lori, we appreciate you taking the time to share your feedback with us. Vince is a valued member of our team and I am happy to hear that he provided you and your son with such a stress-free and convenient vehicle-buying experience. We are eager to see you on your next visit with us. Warm regards, Joy Sanders, CSI Manager, joys@chevyworld.com.
consumer
John knows!!!! He was confident and patient during the whole process. If I know of someone buying a car, I will be sending them to John Miller he is the man. Way to go Joe. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the time it took for you to share your feedback with us. John is great with people and he strives to create a positive car-buying experience for each and every customer. He will be very happy to hear that he was successful in that endeavor, and if you have any questions or concerns regarding your vehicle, please do not hesitate to come see us. Warm regards, Joy Sanders, CSI Manager, joys@chevyworld.com.
Loved my Expereince
I was so happy with my choice to come to John L Sullivan! I am truly impressed I walked onto the lot to purchase our first car and was treated so nicely. Joe Youbiba helped us out and found the perfect car that would work for us. He was so friendly, willing to work with us and be patient with us. He is a wonderful salesman and did a fantastic job helping us buy our first car. I had an issue with my insurance and couldn't pick my car until the next day and he stayed that night to meet with us and make sure everything worked out. I appreciate how comfortable he made me feel and how he went the extra mile to make us love what we were buying. I am in love with my new car and every person that helped us out at John L Sullivan was great. I wouldn't go anywhere else. If you are looking to buy a vehicle John. L. Sullivan is the place!! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We know that buying a vehicle is an important decision and we are proud that you chose our dealership. I am so happy to hear that Joe was able to help find the perfect vehicle for you, and we look forward to working with you again in the future. Best regards, Joy Sanders, CSI Manager, joys@chevyworld.com.
John- He is The Man
Thank you very much John for all your help I saw you do everything possible to see me and my family get a good car.I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at John L Sullivan Chevrolet. Please continue to visit us whenever you have questions about your vehicle, and we will continue to provide great service. Best regards, Joy Sanders, CSI Manager, joys@chevyworld.com.
