Ocean Mazda West Kendall

Such an awful experience dealing with this dealer. Nearly a month ago put a refundable $1000 deposit on a car I decided not to purchase. Non stop "will get it paid can let you know," but no actual refund. Can't get anyone in management to call me back. So thankful I did not buy from this joke of a company. Guess I have to dispute with credit card company.

Lenny was helpful, attentive, and dedicated to a a smooth and memorable customer experience. She thoughtfully sought out the best deal for my purchase and went out of her way to ensure not only that I got the best rates, but that my stay through the process was as seamless as possible. Not many salespeople can provide excellency while being comprehensive and not overtly pushy. Another excellent agent providing excellent service to a 4th time Mazda owner.

Don't walk away from this dealership. RUN AWAY! Shopping here is like time travels to the 70's when lying and cheating was the norm. Manager Ozz doesn't mind being sleazy at all.

La persona encargada de servicio al cliente, el señor Franklin Arrufat y sus compañeros son excelentes en su trabajo, atender bien a las personas, su amabilidad y compromiso son de destacar, el problema empieza en los tiempos de entrega, considero que no es su responsabilidad sino al parecer del taller, cambios de aceite de 4 a 6 horas. Cambio compresor aire 8 días. Revisión por inundación y lavado de alfombrilla interior (teniendo en cuenta que el diagnóstico y la falla fue encontrada al tercer día. Y consistía en cambio de bujías y de aceite únicamente) 30 días y contando, todos los días dicen que van a mirar con el taller pero parece que los vehículos que entran por aseguradora no son una prioridad. En este punto ya las conversaciones que siempre habían sido amables con servicio al cliente se tornan incómodos porque es una falta de respeto que en el Diler de la propia marca no recibas la atención apropiada.

Very professional and knowledgeable o would recommend Malena for your car buying experience anytime and everytime

A good experience with David and Finance Manager Gilbert. I would recommend this dealership to friends and family.

I am writing to express my sincere appreciation for the excellent service I received from Juan Navarro, a member of your sales team. As a customer who has been part of the Mazda family for over ten years, I have always been impressed with the quality of service, and Juan Navarro has taken that experience to an even higher level. Juan's professionalism, knowledge of Mazda vehicles, and genuine attentiveness made my recent experience truly exceptional. He went above and beyond to understand my needs and ensure I felt confident in my purchase. It is clear that Juan Navarro is dedicated to providing an outstanding customer experience, which is something I greatly value as a long-time Mazda owner. I wanted to take a moment to acknowledge Juan’s excellent work and to let you know that he is a key part of why I continue to trust Mazda for my automotive needs. I would not hesitate to recommend him to anyone looking for a positive and seamless buying experience. Thank you for fostering a team that upholds the high standards that Mazda is known for. I look forward to continuing my relationship with Ocean Mazda in the years to come.

Tuve una gran experiencia comprando mi auto con Eduardo Alvarez fue excelente durante todo el proceso de compra. Muy profesional, paciente y siempre dispuesto a ayudar con cualquier pregunta. Si están pensando en comprar un auto, les recomiendo que busquen a Eduardo. Sin duda, hizo que la experiencia fuera mucho más fácil y agradable.

Very good service and happy with my car thanks to all for your attention, I am happy

El agente fue muy amable eficiente y cumplió todas mis expectativas muy eficiente muy atento