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J.C. Lewis Ford Pooler

(129 reviews)

Reviews

(129 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Took my truck in Friday for a oil change and regular

Took my truck in Friday for a oil change and regular maintenance took it in right on time and took about a hour to do the work tech sent me a video on breaks and tire wear very impressed on that feature all in all I enjoy taking my truck to Pooler ford they treat you the way a service center should I would recommend everyone who Owens a ford to get service done there!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write about your experience. It's great to know our staff could be so helpful and provide you with knowledgeable and exceptional experience. Please feel free to call or stop by if there is anything else we can do to help you.

Good experience excellent sales staff sales staff are not

Good experience excellent sales staff sales staff are not pushed they are available to help you to find what car looking for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

The service provided was quick and I was kept well

The service provided was quick and I was kept well informed on progress. The service rep was kind and efficient. The only complaint is that it appears my tires were not rotated as they should have been.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing us, we truly appreciate your business and look forward to working with you again.

I was very impressed with how smooth everything went I

I was very impressed with how smooth everything went I could not be any happier

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing us, we truly appreciate your business and look forward to working with you again.

They were quick and gave me updates and everything was

They were quick and gave me updates and everything was done as promised and even got video updates

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! Our team was happy to assist you. We hope you enjoy your day.

Alana Harris was amazing.

Alana Harris was amazing. Great follow up with no pressure. Got a new Maverick at a great price! Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind rating. We appreciate you taking the time out of your day to give us your feedback. If you ever need anything, please come see us again.

The people who came to pick up my car and deliver it back

The people who came to pick up my car and deliver it back to me were very pleasant and kept me informed of when they would be arriving. It was great to be kept informed of the different stages of my service. The emails and texts were much appreciated. I felt as if I was receiving appropriate service at a reasonable price. It’s great to feel that you are receiving quality work by quality people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit to us. We look forward to seeing you back again in the future. Take care!

Outstanding assistance with helping our family make the

Outstanding assistance with helping our family make the best choice. Personable representatives really make a difference and my wife and I really appreciate it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We loved reading this review! Happy customers are our aim, and it appears We really hit the bullseye. Thanks for sharing with us and if you have any further questions or worries, we’re always available to help.

This is a new facility.

This is a new facility. Everyone here is very nice and organized. Highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit to us. We look forward to seeing you back again in the future. Take care!

The employees are very friendly, knowledgeable, and

The employees are very friendly, knowledgeable, and helpful. I received great service and am very pleased with the work performed on my Ford Edge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind rating. We appreciate you taking the time out of your day to give us your feedback. If you ever need anything, please come see us again.