Cadillac of Thousand Oaks

Do not take your car here for service. They had my car for a week, returned it to me 'fixed' without actually testing anything. They said they replaced the Onstar module, but no one tested it. It wasn't fixed. They said they ordered a new front grille, but no one can confirm the status of the part. They charged me for new windshield wipers and told me they are on back order, but no one can confirm when they will arrive or that they were actually ordered. The General Manager Andrew Plummer does not return calls or emails, ever. I have called and 'escalated' call back requests through their answering service and no one has called me back in over 2 weeks. No one responds to emails (so far I have sent 4 messages over a week and a half), and no one answers when I call the service department. I reached out to the owner of the dealership who looped in his Management team via email over a week ago. I got a call from the new Service Manager David Rudolph assuring me they would check on my windshield wipers and the grille and get back to me. 4 phone calls and 5 emails later - they went MIA on me and I cannot reach anyone (again). My Onstar issue is still persisting and Onstar has confirmed it is a hardware issue that the dealership needs to handle. It's obvious that not a single person in the dealership cares. Worst experience I have ever had with a dealership in 25 years. Their hold music boasts about their customer centric approach, but the reality is that they don't value customers at all. Moving on to Cadillac of Calabasas who picked up the phone right away, talked through the service items with me and booked me for service tomorrow morning. Night and day from the experience at Swickard.