McGrath Elmhurst Toyota

Everyone I worked with was personable and interested in my satisfaction (even in difficult times that are beyond anyone's control). In this past year of 2022, I had my cataylitic converter stolen, waiting five months for the part. Also, about two months into my wait for the catalytic converter, I had decided it was time for a new car (which ended up taking four months to arrive). As frustrated as I was at times, my Service Advisor, Abigail, was patient and advocated for me, always so kind and pleasant. Meanwhile, Kevin Merce in Internet Sales played a significant role of answering my questions and keeping me up beat that 'my new car would one day come'. Then I simply "had a moment" of frustration and freakout, when family was tired of loaning me their car and I was tempted to cart my Prius off for aftermarket parts. This is when good sense and encredible accomodation was provided to me via a complementary car rental that I ended up having for one month. For this, Dave Hsu can fully be credited with saving my satisfaction with Elmhurst Toyota car service and the sale of the new car (I was considering walking out on my deposit). So, I sat back in a stylish Camry XSE and wondered which would arrive first, my 2023 Corolla Hybrid or a catalytic converter for my 2015 Prius. All turned out well, the Prius was fixed in November in perfect condition for selling at it's above market value and Melissa Garcia was fun, welcoming and got me going with the whole tutorial of driving my amazing new car. Thank you Elmhurst Toyota, I'm a lifer with you all.

The dealership is always clean, staff is friendly, and I always know that I will be treated fairly and with respect

Elmhurst Toyota is GREAT! It was easy to make an appointment and I was greeted immediately upon my arrival. I was informed fully about the service before, during, and after it was completed. The waiting room is pleasant and the free coffee is good. Check out was fast and friendly. It's always a pleasure to bring my van here for service!

The coffee is good, but the service isn’t. I went to Elmhurst Toyota for a six month oil change. Upon arrival at 10:50 it took a few minutes before I was acknowledged and a few more before I was helped. Once helped and sent to the waiting area, I wish I would have started a nice long movie to spend the time with. I would have rather have spent the three hours watching the trials of the Corleone Family than the finding out after one hour I needed and air filter, seeing my car pulled into the parking lot done after the second hour and waiting a third hour before receiving my keys and invoice.

Appointment scheduling was easy. People were professional and courteous. Car was ready in time promised. Comfortable waiting area.

Courteous and knowledgeable staff. Assists with whatever you need. They gave me rides since I didn’t have anyone to pick me up and drive me back. I have purchased my cars there since 2001.

Work was performed swiftly and done to my satisfaction. Dave Hsu was a pleasure to deal with (as always)

Steve always provides us wit top notch assistance when we are looking for a car. Had several cars from Elmhurst Toyota and he has worked with us on everyone of them. I would highly recommend him to anyone looking for a car.

The service was the best experience I have ever received. I bought 3 cars from this dealership and the sales and service keeps me coming back.

Steven is the best! He was patient with me for a few months until the right car was available for me. He explained everything about the car buying process and made sure I was taken care of to the full extent. I highly recommend Steven and Elmhurst Toyota.