Reviews
Kurt was informative, accurate, honest, thoughtful, and
Kurt was informative, accurate, honest, thoughtful, and knowledgeable. He made the process of purchasing a vehicle that I dread a pleasure. He made me feel valued!!!
Kurt was informative, accurate, honest, thoughtful, and
Kurt was informative, accurate, honest, thoughtful, and knowledgeable. He made the process of purchasing a vehicle that I dread a pleasure. He made me feel valued!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone at Motor Werks Honda is super.
Everyone at Motor Werks Honda is super. My special thanks to Peter Seaverns for his super efforts. Paul Sampson
Everyone at Motor Werks Honda is super.
Everyone at Motor Werks Honda is super. My special thanks to Peter Seaverns for his super efforts. Paul Sampson
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind words! We're happy to hear you had a great experience with the team at Motor Werks Honda. We'll be sure to pass your special thanks along to Peter—he’ll really appreciate it!
Tommy and Aaron were very informative and helpful.
Tommy and Aaron were very informative and helpful. This was the best car buying experience I’ve ever had. Thank you!
Tommy and Aaron were very informative and helpful.
Tommy and Aaron were very informative and helpful. This was the best car buying experience I’ve ever had. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star review! We're glad we could provide you with a great experience!
Excellent service, very nice and friendly person.
Excellent service, very nice and friendly person. He was very helpful. He was the best! Excellent!!
Excellent service, very nice and friendly person.
Excellent service, very nice and friendly person. He was very helpful. He was the best! Excellent!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review! We're glad we could provide you with a great experience!
Incredibly disheartening and disappointing experience
Incredibly disheartening and disappointing experience here with the service department on Tuesday 3/25. I currently have a lease on an HRV and the lease agreement stipulates that oil changes, tire rotations and the like are covered under the lease agreement. After the vehicle was picked up, I received a text message followed by an email indicating a multi-point inspection was completed and I was instructed to review the results. I thought it was odd when requesting a basic oil change/tire rotation that was covered that they'd go through the process of a multi-point inspection as is, particularly on a leased vehicle, but I get it, that's the process, so okay. There were three items that were listed as needing immediate attention and uncertain as to next steps, I texted the service department to inquire as to whether those items were included in the lease agreement and received no response for the next number of hours. I was occupied at work so didn't have the opportunity to call over, but a few hours later I was sent a bill for $429 for the services that I anticipated were included but from what was discussed with Paul in the service department (who was outstanding) they in fact were not covered. I was never informed of this until after the fact with the services being performed and ended up paying the bill due to the service department being on the verge of closing and needing my car back. Paul mentioned running my concerns up the food chain, which I'd envision he did, as I received a text message the next day from Ibraheem Al-Wari requesting a text back in order to, "ensure complete satisfaction," and that they, "will do everything in our power to gain your complete satisfaction." So I sent him basically what I'm posting here and . . . radio silence. Nothing in the least bit in terms of even making an attempt to remedy things or even address them, just empty words that amounted to nothing. So as stated, such a disappointment and something I'm not used to from Motor Werks, as I've had great experiences prior to this. Hope this helps someone.
Incredibly disheartening and disappointing experience
Incredibly disheartening and disappointing experience here with the service department on Tuesday 3/25. I currently have a lease on an HRV and the lease agreement stipulates that oil changes, tire rotations and the like are covered under the lease agreement. After the vehicle was picked up, I received a text message followed by an email indicating a multi-point inspection was completed and I was instructed to review the results. I thought it was odd when requesting a basic oil change/tire rotation that was covered that they'd go through the process of a multi-point inspection as is, particularly on a leased vehicle, but I get it, that's the process, so okay. There were three items that were listed as needing immediate attention and uncertain as to next steps, I texted the service department to inquire as to whether those items were included in the lease agreement and received no response for the next number of hours. I was occupied at work so didn't have the opportunity to call over, but a few hours later I was sent a bill for $429 for the services that I anticipated were included but from what was discussed with Paul in the service department (who was outstanding) they in fact were not covered. I was never informed of this until after the fact with the services being performed and ended up paying the bill due to the service department being on the verge of closing and needing my car back. Paul mentioned running my concerns up the food chain, which I'd envision he did, as I received a text message the next day from Ibraheem Al-Wari requesting a text back in order to, "ensure complete satisfaction," and that they, "will do everything in our power to gain your complete satisfaction." So I sent him basically what I'm posting here and . . . radio silence. Nothing in the least bit in terms of even making an attempt to remedy things or even address them, just empty words that amounted to nothing. So as stated, such a disappointment and something I'm not used to from Motor Werks, as I've had great experiences prior to this. Hope this helps someone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We’re sorry to hear about the breakdown in communication and the frustration it caused. This isn’t the level of service or transparency we aim to provide. Please call our Service Manager Levent Oner at 847.345.8300 to discuss this further.
We visited a dozen dealerships looking for the right car
We visited a dozen dealerships looking for the right car and right deal. Motorwerks had the inventory, reasonable pricing and the most consultative, informative salesperson we encountered. So we bought from Motorwerks.
We visited a dozen dealerships looking for the right car
We visited a dozen dealerships looking for the right car and right deal. Motorwerks had the inventory, reasonable pricing and the most consultative, informative salesperson we encountered. So we bought from Motorwerks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Motor Werks! We're glad to hear that our inventory, pricing, and consultative approach stood out during your search. We appreciate your business and hope you enjoy your new vehicle. Let us know if we can assist you again!
Having purchased several other vehicles from Motor Werks
Having purchased several other vehicles from Motor Werks in the past, our experience with Jim was by far the best. No pressure, patient and understanding of our needs. He spent the time to let us 'figure out' exactly what we wanted in a vehicle.
Having purchased several other vehicles from Motor Werks
Having purchased several other vehicles from Motor Werks in the past, our experience with Jim was by far the best. No pressure, patient and understanding of our needs. He spent the time to let us 'figure out' exactly what we wanted in a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Motor Werks! We're thrilled to hear that Jim provided the best experience yet with his patience and understanding. Finding the perfect vehicle should be a stress-free process, and we're glad he made that happen for you. Enjoy your new ride, and we look forward to assisting you again!
I had an excellent experience with Tom B.
I had an excellent experience with Tom B. He was very knowledgeable, helpful and great to work with from start to finish. We all know car buying can be a stressful process. He made it easy and seamless. I walked in there nervous but walked out as a happy customer. Thank you!!!
I had an excellent experience with Tom B.
I had an excellent experience with Tom B. He was very knowledgeable, helpful and great to work with from start to finish. We all know car buying can be a stressful process. He made it easy and seamless. I walked in there nervous but walked out as a happy customer. Thank you!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so glad Tom B. could make your car-buying process stress-free and enjoyable. It's wonderful to hear that you left as a happy customer. We appreciate your kind words and look forward to helping you again!
Pleasant experience.
Pleasant experience. No pressure to purcahse or for add ons. The financing process was quick and easy.
Pleasant experience.
Pleasant experience. No pressure to purcahse or for add ons. The financing process was quick and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star review! We're glad we could provide you with a great experience!
Motor Werks , it was very peaceful ,people were
Motor Werks , it was very peaceful ,people were welcoming. especially Tommy was very helpful person and friendly , he understands the customer's concerns and expectations . I give him 5 STAR , whatever the maximum rating. You are such a valuable person for this company.
Motor Werks , it was very peaceful ,people were
Motor Werks , it was very peaceful ,people were welcoming. especially Tommy was very helpful person and friendly , he understands the customer's concerns and expectations . I give him 5 STAR , whatever the maximum rating. You are such a valuable person for this company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with us. Tommy is a valuable part of our team, and we’re so glad he could help meet your expectations. We appreciate your 5-star review and look forward to assisting you again!