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2020 state dealer award
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2020 state dealer award 2019 state dealer award
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New (847) 416-2091 (847) 416-2091
Used (847) 416-2433 (847) 416-2433
Service (847) 829-0026 (847) 829-0026

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Reviews

(1,566 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Barrington from DealerRater.

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Peter was an incredible help.

Peter was an incredible help. He went out of his way to find me the car I wanted, and even got me a better model. He was very responsive, personable, and very knowledgeable about BMW’s. He even came in to close the deal hours before he was scheduled, just to accommodate my schedule. I’d buy from Peter again anytime.

Peter was an incredible help.

Peter was an incredible help. He went out of his way to find me the car I wanted, and even got me a better model. He was very responsive, personable, and very knowledgeable about BMW’s. He even came in to close the deal hours before he was scheduled, just to accommodate my schedule. I’d buy from Peter again anytime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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It was great working with Peter.

It was great working with Peter. He made my experience wonderful. I’ll definitely come back and purchase from him again.

It was great working with Peter.

It was great working with Peter. He made my experience wonderful. I’ll definitely come back and purchase from him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I found BMW of Barrington to be a very pleasant place to

I found BMW of Barrington to be a very pleasant place to purchase a vehicle. The easiest process of purchasing a vehicle in a long time. My only concerns were the protection plan that is added to every vehicle but is not mentioned until you start talking numbers. It is an extra $1995 cost that is quietly built into their pricing. The other issue I had was with requiring BMW financing in order to get a discount on the price. Minor "surprises" in an otherwise very positive experience. As far as my experience working with Jorge, I could not have been more pleased. Jorge was professional, patient and knowledgeable. We spent a lot of time looking at models and test driving cars so the time we spent there was long but it was not because of the dealership. If you want an enjoyable buying experience I would strongly recommend working with Jorge. Kara (BMW Genius) was also wonderful to work with in showing us the many features available with our X3.

I found BMW of Barrington to be a very pleasant place to

I found BMW of Barrington to be a very pleasant place to purchase a vehicle. The easiest process of purchasing a vehicle in a long time. My only concerns were the protection plan that is added to every vehicle but is not mentioned until you start talking numbers. It is an extra $1995 cost that is quietly built into their pricing. The other issue I had was with requiring BMW financing in order to get a discount on the price. Minor "surprises" in an otherwise very positive experience. As far as my experience working with Jorge, I could not have been more pleased. Jorge was professional, patient and knowledgeable. We spent a lot of time looking at models and test driving cars so the time we spent there was long but it was not because of the dealership. If you want an enjoyable buying experience I would strongly recommend working with Jorge. Kara (BMW Genius) was also wonderful to work with in showing us the many features available with our X3.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Drove 1 hour each way only to find the vehicle we wanted

Drove 1 hour each way only to find the vehicle we wanted to see was advertised to have a manual trans and actually had an automatic trans.

Drove 1 hour each way only to find the vehicle we wanted

Drove 1 hour each way only to find the vehicle we wanted to see was advertised to have a manual trans and actually had an automatic trans.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Justin was so helpful and honest with my cars needs.

Justin was so helpful and honest with my cars needs. I had an update throughout the whole process of my vehicle being serviced, great experience!

Justin was so helpful and honest with my cars needs.

Justin was so helpful and honest with my cars needs. I had an update throughout the whole process of my vehicle being serviced, great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience with Justin at our dealership. His honesty and clear communication are greatly appreciated, and we're glad your vehicle service went smoothly. Thank you for sharing!

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I can’t say enough about the outstanding service at BMW

I can’t say enough about the outstanding service at BMW of Barrington, especially thanks to Justin in the service department. He always goes above and beyond to take care of us. Justin is professional, responsive, and truly committed to making sure everything is handled quickly and correctly. No matter the situation, I know I can count on him to provide updates, answer questions, and ensure the work is done right the first time. It’s rare to find someone so dedicated to their customers, and Justin has made every experience stress-free and enjoyable. Thank you, BMW of Barrington, and especially Justin, for always delivering such an exceptional level of care and service!

I can’t say enough about the outstanding service at BMW

I can’t say enough about the outstanding service at BMW of Barrington, especially thanks to Justin in the service department. He always goes above and beyond to take care of us. Justin is professional, responsive, and truly committed to making sure everything is handled quickly and correctly. No matter the situation, I know I can count on him to provide updates, answer questions, and ensure the work is done right the first time. It’s rare to find someone so dedicated to their customers, and Justin has made every experience stress-free and enjoyable. Thank you, BMW of Barrington, and especially Justin, for always delivering such an exceptional level of care and service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We're thrilled to hear about your exceptional experience at BMW of Barrington. Justin’s dedication, professionalism, and attentiveness are truly valued, and we’re glad he made your service visits seamless and enjoyable. Thank you for your kind words and continued trust in us!

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Peter does a great job of doing all the background

Peter does a great job of doing all the background "stuff" you don't want to deal with at dealership. Great guy and will continue to push friends and family his way.

Peter does a great job of doing all the background

Peter does a great job of doing all the background "stuff" you don't want to deal with at dealership. Great guy and will continue to push friends and family his way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the shoutout to Peter! We're glad he handled the behind-the-scenes work seamlessly, making your experience hassle-free. We appreciate your support and look forward to serving your friends and family!

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Peter is an excellent sales associate.

Peter is an excellent sales associate. He has very in-depth product knowledge and provides his customers with appropriate options to meet their needs. We highly recommend him!

Peter is an excellent sales associate.

Peter is an excellent sales associate. He has very in-depth product knowledge and provides his customers with appropriate options to meet their needs. We highly recommend him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're delighted to hear that Peter demonstrated exceptional product knowledge and offered tailored options to meet your needs. We appreciate your high recommendation and look forward to serving you again!

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Justin always goes above and beyond.

Justin always goes above and beyond. He pays attention to detail and I recommend him for future services!

Justin always goes above and beyond.

Justin always goes above and beyond. He pays attention to detail and I recommend him for future services!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the five-star review! We're glad we could provide you with a great experience!

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Peter was great to work with—friendly, knowledgeable, and

Peter was great to work with—friendly, knowledgeable, and professional. He made the car-buying experience smooth, stress-free, and truly enjoyable from start to finish.

Peter was great to work with—friendly, knowledgeable, and

Peter was great to work with—friendly, knowledgeable, and professional. He made the car-buying experience smooth, stress-free, and truly enjoyable from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

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