INFINITI of Charlotte

Buyer Beware! I gave this dealership an opportunity to beat a written quote from another dealership. They gave me a quote that was higher than the quote from the other dealership. One line item was listed as Infiniti Protection Package at a rate of $3,300. When I inquired what that covered I was told: - Clear Shields - Resistall interior and exterior protection - Wheel locks - Nitrogen in tires - All-weather maps That does not add up to $3,300 in the real world.

A refund is due me from my 12/3/24 car purchase which I have been trying for months to receive. They have confirmed that the refund is due me but I can’t seem to get my money. Apparently the managers don’t answer their phones and they won’t return my calls. I am frustrated and extremely disappointed. I am not a happy customer.

I recently had a very disappointing experience with the Service Department at INFINITI of Charlotte in Matthews, NC. Within three weeks of taking my car in for service, my car antenna was broken twice. Each time, the dealership failed to perform a visual inspection before returning the car to me, leaving me to discover the damage myself. The first incident required me to drive back to the dealership to get the antenna replaced. Despite replacing it with a new one, they did not provide any explanation as to how the damage occurred or what actions would take place to prevent it from happening again. I spoke with Chris James, the sales manager, expressing my frustration that no one noticed the damage before returning the car to me. The second time it happened, I once again had to find out the antenna was broken on my own. It took them 8 days to get a new antenna and I had to call them to get status updates. Antwan (from the service department) called me once to provide an update, but it was after I had called earlier in the week to get the status. I also reached out to Daniel Wissinger, the Service Department Director, and he failed to contact me. This repeated oversight is unacceptable and shows a lack of attention to detail, customer care and leaves one wondering what else they overlooking when servicing your vehicle. I am in the market for a new car and due to these incidents and the lack of communication, I will NOT consider purchasing another Infinity. I am extremely disappointed with the service provided and will be reconsidering my options for future car maintenance.

I had a great experience with this company. I inquired about a vehicle with J O (Jennifer). She immediately sent me a personalized video showing the vehicle and its features. Whe. I arrived the vehicle was parked up front and ready for a test drive. The entire process was smooth and enjoyable. J O thank you for the fantastic experience. I highly recommend!!

Subject: LONG TERM Happy Infiniti of Charlotte Customers For over 10 years, my husband and I have depended on Infiniti of Charlotte for new car purchases, service and trade-ins. In particular, Chris Bonner continues to EXCEL in servicing us before, during and after the sale. Recently we purchased a new QX50 & a QX60, We have also owned other Infiniti of Charlotte models going back to 2010. During these years, Chris' service during and after-the-sale is exceptional. He also guides us on how to use the new car technology which is much better than reading the book! We will continue to buy from Chris and we also refer others to him as well. He keeps us very happy Infiniti owners and we highly recommend him. George & Payne

Get ready for bait and switch pricing, you will go in expecting to get your car for the price listed online. Unfortunately when you start negotiations they will charge you random fees like 3000 for a detail on a vehicle that they would have had to detail to sell anyways. Bad sales practices

Just make sure you ask all the questions at the scheduling time because the schedule lady is not a good worker. She doesn’t help you and she hang up the call on you after your car is there for service.

Welcoming, well appointed. Sales team knowledgeable, courteous and responsive. Service quality was excellent. Would recommend this dealership to family and friends.

They are always thorough and helpful with my concerns. Settings reminders and suggestions are always a nice touch to keep me on top of my trucks services.

No pressure, straight to the point, take it or leave it, transparent on all car history.