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New (847) 416-2429 (847) 416-2429
Used (847) 416-2776 (847) 416-2776
Service (847) 416-2426 (847) 416-2426

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Reviews

(696 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motor Werks Infiniti from DealerRater.

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Had such a great experience at the dealership!

Had such a great experience at the dealership! Ricky Espino was honestly the best, super friendly, easy to talk to, and really knew his stuff. He made the whole process so smooth and never once made me feel pressured. I ended up with a car I absolutely love, and I’m so happy with how everything went. If you’re looking for someone who actually listens and wants to help, go see Ricky. Highly recommend!

Had such a great experience at the dealership!

Had such a great experience at the dealership! Ricky Espino was honestly the best, super friendly, easy to talk to, and really knew his stuff. He made the whole process so smooth and never once made me feel pressured. I ended up with a car I absolutely love, and I’m so happy with how everything went. If you’re looking for someone who actually listens and wants to help, go see Ricky. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing feedback! We’re so glad Ricky made your experience smooth and enjoyable. We’ll be sure to pass along your kind words — congratulations on your new car, and we appreciate your recommendation!

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I just purchased a Infiniti QX 60 from Motor Werks in

I just purchased a Infiniti QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you!

I just purchased a Infiniti QX 60 from Motor Werks in

I just purchased a Infiniti QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks for the fantastic feedback, Kevin! We're so glad Mark and Lorena made your car-buying experience enjoyable and efficient. We appreciate your loyalty to Motor Werks, and we’ll be sure to pass along your kind words to them. Enjoy your new Infiniti QX60, and thanks again for recommending Mark!

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I just purchased a Infiniti QX 60 from Motor Werks in

I just purchased a Infiniti QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you!

I just purchased a Infiniti QX 60 from Motor Werks in

I just purchased a Infiniti QX 60 from Motor Werks in Barrington, IL. This will be my third purchase from this dealership and my second experience with Mark Smith my salesman. Mark Smith and Lorena Mena the sales manager make car purchasing a enjoyable experience. No pressure whatsoever and after negotiating a fair deal I drove home in my new car. You would be extremely hard pressed to find a more reputable and honest dealer. No hidden fees and the whole process was completed in about an hour. If you are looking for a new or used Infinti let Mark help you with your search. Tell Mark that Kevin sent you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback, Kevin! We're so glad Mark and Lorena made your car-buying experience enjoyable and efficient. We appreciate your loyalty to Motor Werks, and we’ll be sure to pass along your kind words to them. Enjoy your new Infiniti QX60, and thanks again for recommending Mark!

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My experience at Motor Werks INFINITI was made

My experience at Motor Werks INFINITI was made exceptional by Ralph Ibarra. He listened carefully, asked pertinent questions, fair, and, importantly, if he didn't know the answer, he diligently researched it. I appreciated his honesty and dedication.

My experience at Motor Werks INFINITI was made

My experience at Motor Werks INFINITI was made exceptional by Ralph Ibarra. He listened carefully, asked pertinent questions, fair, and, importantly, if he didn't know the answer, he diligently researched it. I appreciated his honesty and dedication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're delighted to hear that Ralph provided exceptional service with his attentiveness, fairness, and dedication. Honesty and thoroughness are key, and we’re glad he made your visit a great one. We appreciate your feedback and look forward to assisting you again!

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Hello everyone, I would just like to comment on my

Hello everyone, I would just like to comment on my experience at Motorwerks of Barrington. My personal experience was great. The sales team was both friendly and helpful. I purchased a Genesis GV80 3.5T SUV of which I am very pleased with and am looking forward to working again with this professional sales team. My salesperson was none other than Mr. Ralph Ibarra, he was knowledgeable, personable, friendly, patient, kind, and understanding. Those are qualities that you don’t usually expect when dealing with car salespersons. I am glad that I had the privilege of working with him. He even went the “extra mile” literally, and followed me home to deliver my new car to my house. WOW👍🏾👍🏾👍🏾 Thank you, Mr. Ibarra!!! Blessings, Mr. Watkins 🙏🏾🙏🏾🙏🏾

Hello everyone, I would just like to comment on my

Hello everyone, I would just like to comment on my experience at Motorwerks of Barrington. My personal experience was great. The sales team was both friendly and helpful. I purchased a Genesis GV80 3.5T SUV of which I am very pleased with and am looking forward to working again with this professional sales team. My salesperson was none other than Mr. Ralph Ibarra, he was knowledgeable, personable, friendly, patient, kind, and understanding. Those are qualities that you don’t usually expect when dealing with car salespersons. I am glad that I had the privilege of working with him. He even went the “extra mile” literally, and followed me home to deliver my new car to my house. WOW👍🏾👍🏾👍🏾 Thank you, Mr. Ibarra!!! Blessings, Mr. Watkins 🙏🏾🙏🏾🙏🏾

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience at Motor Werks of Barrington! We're thrilled to hear that Ralph provided such exceptional service and went the extra mile—literally—to ensure a smooth and enjoyable purchase. Your kind words truly mean a lot, and we’re glad you’re loving your Genesis GV80. We look forward to working with you again in the future. Enjoy your new SUV!

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Hello everyone, I would like to let everyone to know that

Hello everyone, I would like to let everyone to know that my experience at Motorwerks in Barrington, IL was a pleasant one. The service and personable attention towards my individual needs in choosing and purchasing the automobile of my choice was wonderful. The whole team deserves an attaboy👍🏾! My sales attendant was Mr. Ralph Ibarra. He both knowledgeable and friendly. Something you do not usually expect when shopping for and purchasing a vehicle. I would like to personally thank Ralph for his well mannered and kind disposition. Thank you, Mr. Ibarra! Mr. Watkins, proud owner of a Genesis GV80 3.5T SUV😀😀😀🙏🏾

Hello everyone, I would like to let everyone to know that

Hello everyone, I would like to let everyone to know that my experience at Motorwerks in Barrington, IL was a pleasant one. The service and personable attention towards my individual needs in choosing and purchasing the automobile of my choice was wonderful. The whole team deserves an attaboy👍🏾! My sales attendant was Mr. Ralph Ibarra. He both knowledgeable and friendly. Something you do not usually expect when shopping for and purchasing a vehicle. I would like to personally thank Ralph for his well mannered and kind disposition. Thank you, Mr. Ibarra! Mr. Watkins, proud owner of a Genesis GV80 3.5T SUV😀😀😀🙏🏾

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience at Motor Werks of Barrington! We're thrilled to hear that Ralph provided such exceptional service and went the extra mile—literally—to ensure a smooth and enjoyable purchase. Your kind words truly mean a lot, and we’re glad you’re loving your Genesis GV80. We look forward to working with you again in the future. Enjoy your new SUV!

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Rep was great, no hard sale, spent time with me, looking

Rep was great, no hard sale, spent time with me, looking at various options. Manager was also easy to work with and make my deal happen. Made extra effort to make deal happen and drive car out that night (stayed an hour after closing!). Found a spot later on car, without hesitation, took it to shop and buffed out, they could have easily not done this. Great experience!

Rep was great, no hard sale, spent time with me, looking

Rep was great, no hard sale, spent time with me, looking at various options. Manager was also easy to work with and make my deal happen. Made extra effort to make deal happen and drive car out that night (stayed an hour after closing!). Found a spot later on car, without hesitation, took it to shop and buffed out, they could have easily not done this. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! We're glad our team went the extra mile to find the right vehicle for you and make the process smooth. Staying late and ensuring your car is perfect is part of our commitment to great service. Enjoy your new ride!

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Excellent!

Excellent! Staff was courteous, friendly, and knowledgeable. It was a very pleasant experience. I will definitely check the inventory before buying my next vehicle. Well worth the drive.

Excellent!

Excellent! Staff was courteous, friendly, and knowledgeable. It was a very pleasant experience. I will definitely check the inventory before buying my next vehicle. Well worth the drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our team. We truly appreciate your feedback and look forward to assisting you with your next vehicle purchase—well worth the drive!

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Great staff to work with, but takes over 4 hours to buy a

Great staff to work with, but takes over 4 hours to buy a car. They should have everything electronically signed to save time for the customer.

Great staff to work with, but takes over 4 hours to buy a

Great staff to work with, but takes over 4 hours to buy a car. They should have everything electronically signed to save time for the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We're glad to hear you had a positive experience with our staff. We appreciate your suggestion about streamlining the signing process and will definitely take it into consideration to improve future experiences. We look forward to assisting you again!

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I'd be very careful.

I'd be very careful... After several convos and reassurances of no surprises. I made the nearly 12 hour round trip to purchase with cash a "beautifully well maintained" low mileage vehicle. This car was misrepresented to get me there. It wouldn't pass a simple safety inspection, had several undisclosed paint concerns, and didn't even have a key to the door. They clearly provided false info to CarFax about maintenance performed by their service shop.

I'd be very careful.

I'd be very careful... After several convos and reassurances of no surprises. I made the nearly 12 hour round trip to purchase with cash a "beautifully well maintained" low mileage vehicle. This car was misrepresented to get me there. It wouldn't pass a simple safety inspection, had several undisclosed paint concerns, and didn't even have a key to the door. They clearly provided false info to CarFax about maintenance performed by their service shop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We sincerely regret that your experience did not meet expectations. At Motor Werks INFINITI, transparency and customer satisfaction are priorities, and we take concerns like these very seriously. We’d appreciate the opportunity to address this further—please reach out to us directly at aKeric@motorwerks.com so we can work toward a resolution. Thank you for bringing this to our attention

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